Gwinnett Place Honda

Simple and easy Came in for a recall service and they were polite and communicative. The wait was long, but that is definitely not their fault. At least my car is saf Came in for a recall service and they were polite and communicative. The wait was long, but that is definitely not their fault. At least my car is safe now. More

4 hours is way too long for this process..A bit frustrated Although we feel we got a fair deal on the vehicle there are details that should have been addressed, especially since this vehicle was listed as "cer Although we feel we got a fair deal on the vehicle there are details that should have been addressed, especially since this vehicle was listed as "certified". Windshield wipers are in (very) poor condition, on report it says that they're good. No owners manual which meant no code for the radio to be reset if the battery is disconnected, had to insist that we leave with one. Salesman suggested we "just go to another dealer if that happens", really? Kinda inconvenient I would say. Received two different keys, salesman was almost arguing with us that he gave us the right ones, even had another salesman tell him they were two different keys... My husband had to take him out to literally prove to him that they were different because he was so insistent that he was right ..... We finally got the right key, no apology, just said he was glad we caught it...... Your dealership is 1 1/2 hours (one way) from us, that would have been VERY inconvenient as well...... One of the keys prompts the van to say "change key battery", again, shouldn't this have been detected when the certification was done? Now it's on us..... Why? Our salesman, again, said just go to another dealer to have them change it, again, very inconvenient!!! Also said it's only $5.00, I'm guessing that's incorrect. You think a trip to another dealership is no big deal? At least an hour round trip from our home to the closest dealer. Also, when a customer spends over $30,000.00 on a vehicle, whether it's new or used, shouldn't they receive a full tank of gas not just a quarter tank? The tank was completely empty and we had to ask for gas........Again, why, especially when gas was $2.04 that day? Our transaction took 4(ish) hours, we ended up having Mike Pham from the new car department finalize our deal. We must have sat there for almost an hour, that's on top of waiting even longer in the used car department.... No one came to check on us, had to ask where our salesman was to even get some water..... I will say, our interaction with Mike was the best part of our experience..... He was kind and sympathetic to our situation and seemed to genuinely care and also apologized for our wait. Mike gets 5 stars, as for the dealership as a whole only 3 stars, which is surprising because I read your reviews and they were really good, this was a deciding factor on traveling that far to your dealership to purchase the van......Would be really nice if you would address and fix these issues which should never been issues in the first place..... Thank you More

Great customer service! I've been a loyal customer at this dealership for about 20 years. I have my go-to Service Advisors, Jeff and Rudy. They are reliable and have great "W I've been a loyal customer at this dealership for about 20 years. I have my go-to Service Advisors, Jeff and Rudy. They are reliable and have great "White Glove" customer service. More

Great service Mr.Woods very friendly and professional,fair waiting time for my service. The facility are ok,over all I'm coming back,and I will recommend to friend Mr.Woods very friendly and professional,fair waiting time for my service. The facility are ok,over all I'm coming back,and I will recommend to friends and family More

Excellent Very Good experience, Very Good Service, excellent support, I'm recommend anybody this Dealer and the experience with honda is wonderful, nice thank y Very Good experience, Very Good Service, excellent support, I'm recommend anybody this Dealer and the experience with honda is wonderful, nice thank you very much More

Amazing I had an amazing experience the salesman Tony S took time to understand my situation and provide me with the best fit. He was courteous friendly and I had an amazing experience the salesman Tony S took time to understand my situation and provide me with the best fit. He was courteous friendly and respectful. God bless him More

Service Luis made sure to keep me up to date with the details of my car and was able to get me a one day rental on Honda. Luis made sure to keep me up to date with the details of my car and was able to get me a one day rental on Honda. More

Always dependable Great service and a short wait time. Michael explained what was needed and future service needs for my car. He was very courteous and met my expectati Great service and a short wait time. Michael explained what was needed and future service needs for my car. He was very courteous and met my expectations for service. More