Gwinnett Place Honda

Buyer Beware BEWARE! This dealership treated me very poorly and were dishonest. I feel compelled to share my experience. 1) I negotiated a verbal price for BEWARE! This dealership treated me very poorly and were dishonest. I feel compelled to share my experience. 1) I negotiated a verbal price for a new Honda with Chris. However, when it came time to finalize the sale, Chris disappeared. Another sales person returned and said that they couldn't honor the agreed upon price. They wanted to renegotiate. 2) They claimed that my old car had major transmission problems, and after making a show of not even wanting to accept the trade-in, offered me an unbelievably low price. According to them, the car would slip when going from High to Low gear. You should have seen their eyes get huge when I explained that I had an extended warranty. When I took my current car to the manufacturer the next morning, the service folks found nothing wrong. They explained that if you tried to shift gears at too fast of a speed, of course the transmission would seem to slip. This led me to believe that Gwinnet Place Honda made up a "problem" with my old car that was verifiable, but that I wouldn't necessary realize was normal. It caused me to waste my time and resources trying to fix a problem that did not exist. 3) I had an Edmond's guaranteed price that Gwinnett Place Honda made a big deal about honoring. However, the car they tried to sell me had extra options. They let me drive this car without explaining that the options would cost extra. They should have been upfront that they did not have a car in stock with my preferred options. Please be careful of the sales tactics here. They were very friendly, but proved to be untrustworthy. I am very glad I walked out that Friday night. I found a better priced new vehicle and traded my old car for more than double what Gwinnett Place Honda offered me somewhere else. More

Externally bad experience with dealership!! Externally bad experience with dealership !!!!!!! Not because of price but the way it all went. I called Manager upfront day before for price and w Externally bad experience with dealership !!!!!!! Not because of price but the way it all went. I called Manager upfront day before for price and was assured to match price. I went there , spent 3 hours and at the end was told there was miscommunication and we can’t offer the same price. I was told that we are the biggest dealer in having car stock and even if they don’t have the same color car, they will arrange without charge and will give loner car till my car reaches dealership. When I asked for the same at dealership next morning , they simply denied saying we are not sure who called and why he promised like that. They even asked me to pay transfer fee for car to get it from some other dealer ship. I would not recommend any one to go there . I wasted half day of my life there. More

2016 Honda CRV oil change services I got an oil change on Oct. 23, 2017 with my Honda 2016 CRV; I didn't understand much English So I tried to call my brother to help, but I can't reach I got an oil change on Oct. 23, 2017 with my Honda 2016 CRV; I didn't understand much English So I tried to call my brother to help, but I can't reach him. Later, my brother called and talked with the manager, Steven, he's pretty helpful and fixed the problem that we have with the bill that we were not expected that much with just an oil change. So we're very appreciated that manager Steven could help us our the problem. Other than that, Honda services are pretty good. More

2015 Honda CRV After being run around by several Honda dealerships we ended up Gwinnett Pl., Honda and found a great place to buy a car. The staff was friendly help After being run around by several Honda dealerships we ended up Gwinnett Pl., Honda and found a great place to buy a car. The staff was friendly helpful and the price was right. The follow up visits are taken care of immediately with great service. I would highly recommend them!! More

Overbearing, Bulles that Disrespect Customers Unfortunately I cannot list a "zero" star rating. I found the Sales Manager (older, slender man) and Ted to be quite overbearing bullies. I am a no-no Unfortunately I cannot list a "zero" star rating. I found the Sales Manager (older, slender man) and Ted to be quite overbearing bullies. I am a no-nonsense, level headed shopper, I have done my research as well as enlisted the help of a friend who until recently had worked for a local auto sales company for 20 years. The one vehicle I was interested in was filthy, handfuls of sand were in the back area of the car, pine needles were in the sunroof area and leaves were in the engine area, where one would almost never find debris. They claimed it was due to the high winds of a recent storm. My personal vehicles didn't have that kind of debris in them. When I sat down to negotiate the price, Ted wouldn't take my offer to the sales manager until I told him to. Regardless if he didn't think they'd accept Ted should have taken it. The sales manager then came over to negotiate with me. I informed him of the multiple items that I felt devalued the vehicle (2013). The sales manager became overbearing and attempted to become a bully. Frankly he acted like a spoiled child when he came back with a new price. His voice was irate and obviously greatly agitated. When I informed him I would need to think about it, he became angry and nearly insisted on an answer. A vehicle is the second largest purchase you will make besides your home, therefore I would need to think about it. I will never do business with Gwinnett Place Honda. I can find another Honda dealer that will treat me with respect and values my business. GPH may have Hondas but they don't and won't have my hard earned money!! I do not believe I have ever been treated so badly and disrespected as I was by GPH. I am not intimidated nor do I back away from confrontation. The sales manager stated that I (the customer) don't understand how they "do business". I DO understand GPH, you attempt to bully, pressure and berate your customers. Why anyone would do business with them is beyond me. I'd rather spend more money on my vehicle somewhere else than to get a perceived "good" deal and be treated less than a human without any respect. More

First Time Experience With Gwinnett Place Honda... (AWESOME) My husband and I went in on Saturday the 9th car shopping. I had spoke on the phone days before to Joseph Shin. So I thought we was just car shopping My husband and I went in on Saturday the 9th car shopping. I had spoke on the phone days before to Joseph Shin. So I thought we was just car shopping and had no idea I was gonna leave with a beautiful black Honda Civic Ex. My sales man was Rob Glen and I can't say enough good things about him. He was the best hands down. He took care of us and wasn't pushy. He showed us the car from top to bottom inside and out. We had a great experience with Gwinnett place Honda. Joseph Shin the sales manager came by and made sure we was happy and we was being taken care of properly. He was really nice and polite. When you go to Gwinnett Place Honda make sure to ask for these 2 they are a terrific team who will get the job done and make sure you leave happy. Also Angel Pacheco was great she was the personal accessories specialist. She was really nice and polite. Then my fiance man was Charles Noh. We finished up the night with him he was great and made us comfortable and tried to get us done as quickly as possible. He was also very nice and polite. This was our first experience with Gwinnett Place Honda but hopefully not the last. More

Disappointing experience due to dishonesty Unhappy with my experience, I've bought Hondas from all 3 major Honda dealers in Atlanta, and this was the most disappointing experience. They give th Unhappy with my experience, I've bought Hondas from all 3 major Honda dealers in Atlanta, and this was the most disappointing experience. They give the lowest price over the internet, but then try to add a ridiculous amount of overpriced accessories and a totally fabricated dealer fee when you go to purchase. The worst part of the experience was with the financing. Marquis Taylor handled our purchase and though friendly and outgoing, was ultimately very dishonest and misleading. We had our own financing but because it was 10 at night we planned on changing the approved amount the following day. He led us down a path of financing the vehicle with Honda Financial Services stating that we could just replace the financing with our own bank/rate thereafter. What he didn't mention was that the dealer wouldn't honor this as the original financing, and that doing this would be refinancing (not a new auto loan) and that the interest rate would not be as favorable. Overall he didn't explain this one bit despite the fact that we insisted we had our own financing - and what he omitted to disclose was truly a dishonest practice. It would have been easy enough to wait a day and finish the purchase/financing with the loan for the new approved amount. More

He was polite from the time I walked in the door. Abel took the time to show me the work that needed to be done. after work on the car they discovered more damage. He contacted the insurance company a Abel took the time to show me the work that needed to be done. after work on the car they discovered more damage. He contacted the insurance company and let me know they approved the additional cost. He constantly kept me up to date. The day I picked up the car he when wat out of way to fix a paint scuff from a garage door. I next expected he to do this. Looks like a brand new car again. Thanks Abel More

Best Experience in 43 Years!!!! Yesterday my wife and I purchased our 20th vehicle, a 2017 Honda Ridgeline from Gwinnett Place Honda in Duluth, GA. I have never written a review for Yesterday my wife and I purchased our 20th vehicle, a 2017 Honda Ridgeline from Gwinnett Place Honda in Duluth, GA. I have never written a review for a dealership, but our experience was so special that I wanted to take the time to acknowledge the team that made this the best car buying experience that we have ever had. We had made the decision to trade in our 2008 Jeep for a more versatile mid-size truck. We had been out of the auto market for 9 years, and knew that we had a lot to catch up on. I spent a couple of weeks researching vehicles, dealers and inventories, and started communicating directly with a handful of select dealers based on their in-stock vehicles and the number and quality of their online reviews. One of these dealers was Gwinnett Place Honda in Duluth, where we wanted to check out the 2017 Honda Ridgeline. So I contacted Zach Blanchard, one of the dealership’s Internet sales representatives, and set up an appointment to check out the vehicle. In all my communications with Zach on email, phone and text, he was always responsive, courteous and helpful. When we arrived at the dealership for our session, Zach immediately met us. We did not have to go find him or ask for him – he was outside waiting for us. We spent the next hour or so with Zach learning about the Ridgeline and test-driving it. Zach was just the right kind of professional you hope to get. He knew everything there was to know about the Ridgeline RTL-T and was clearly excited to share that knowledge and excitement with us. He walked us through all the new technologies and features that had been incorporated into the vehicle and patiently explained everything clearly to us. We were very impressed with his respectful approach, friendliness, enthusiasm for the products he was representing, complete professionalism, and above all, the fact that he did not pressure us at any point in our meeting. We had no intention of purchasing a vehicle that day. But as we talked about the various levels of trim, options, capabilities and price points, it became clear that the vehicle he showed us was actually a near perfect fit for what we wanted, a great balance between features and cost. Zach worked the appraisal of our trade in, and worked with his management team to create a deal that was a win-win for all of us. Based on his work, we made the buy decision, then, we spent time with Angele Pacheco who walked us through all the additional options we could consider before handing us off to Marquis Taylor, the finance manager who finished the purchase process. These three made it as easy as buying any vehicle can ever be! Buying a car can be a very daunting experience. It takes a lot of time even if you are prepared, and it matters how the dealership treats you during the lengthy process. Gwinnett Place Honda “gets it!” The showroom floor is spotless, the restrooms are clean, Starbuck’s Coffee is provided free of charge, and customers are treated as guests. It’s just a nice place to do business. So I will end where I began by stating that this 20th vehicle purchase was our best experience ever at any dealership, and that is a tribute to the management and the employees who work there. These days, customers are better prepared than ever, and they have more options to consider. Our business must be earned, and that is exactly what Zach and the Gwinnett Place Honda team did - they earned our trust and respect, and ultimately, our business. This is a five star dealership, and worth your consideration if you are ever in the market for a new quality vehicle! And if you go there, ask for Zach! More

Top Notch Service Met with Andrew to assess damages to my vehicle and estimate cost of repairs after an accident. Initial impression of him was honest, straightforward Met with Andrew to assess damages to my vehicle and estimate cost of repairs after an accident. Initial impression of him was honest, straightforward, personable and extremely knowledgeable. Answered all my questions and provided me with additional information to help me decide on next steps based on available options. Excellent customer service is a rarity these days so I truly appreciate him taking the time to help me, further educate me and getting a few laughs out of me . Good guy! More