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Gwinnett Place Honda
Duluth, GA
2,517 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,517 reviews
July 09, 2015
Easy A/C fix...FAILED! Time...WASTED! A/C was blowing heat. Honda asked for $150 to diagnose. After waiting for 2.5 hrs, they said compressor and clutch needs to be replaced ($660 after di A/C was blowing heat. Honda asked for $150 to diagnose. After waiting for 2.5 hrs, they said compressor and clutch needs to be replaced ($660 after discount). Walked out of the dealership since I could not afford that hefty price. Drove the car for 1 full week with windows down in the heat. Finally decided to take it to another mechanic. In less than 5 mins he found that the high pressure side of AC has too much charge in it. He vacuumed it out and put the right amount back. Took 10 mins overall. He didn't even charge me for it!!! Drove for another week and AC is still cold as ice. Basically, Honda technician failed to even do proper steps before quoting me for $660 (WOW)! Went back to the dealer and talked to the service manager Jay. He declined refunding me for the $150 which was a wrong A/C diagnosis by stating "I can't give you a refund because you got a second opinion". Hmmm...How else would I know that I'm not being spammed for $660?? Of course I would get a second opinion. I offered Jay to check my A/C components to confirm that nothing was replaced and A/C is cold as ice in order to give me the refund and he kept repeating himself, "I can't give you a refund because you got a second opinion"!!! Not to mention, their multi-point inspection was done wrong, too. It stated that I had good tires, battery (crank amp), and fluids are fine. Previous time I was there for oil change (5 months ago), they noted that I need a new battery and soon the tires should be replaced. This time they marked that all are in perfect condition. I did not replace the tires or charged the battery. Looks like whoever looked at my car did not want to spend anytime on it and just wanted to charge me for $150. More
by Majid
Employees Worked With
John Hicks, Rick Zarpentine
June 27, 2015
Oil change I met with met with mike and on both occasions i experience great service. I would definitely recommend mike crouch to any one great guy. I met with met with mike and on both occasions i experience great service. I would definitely recommend mike crouch to any one great guy. More
by Renaldob
June 17, 2015
terrible experience ever!! Don't even deserve a star. Definitely not a good experience working with him!! Most unprofessional dealer i have ever met. If i could bring time back, i would never ever work Definitely not a good experience working with him!! Most unprofessional dealer i have ever met. If i could bring time back, i would never ever work with him. More
by hhc1252
Employees Worked With
David Park
June 16, 2015
Very Professional Jeff Hawes has been my service advisor at least twice now & I have been very pleased with his professional demeanor. He clearly explains what needs to Jeff Hawes has been my service advisor at least twice now & I have been very pleased with his professional demeanor. He clearly explains what needs to be repaired on my 2000 Honda Accord SE and he even tells me what is NECESSARY to have fixed. As I'm aware, every company is trying to make a buck, but I think Jeff understands we aren't all millionaires and is honest in his service advice. Honesty is the best policy and I look forward to Working with Jeff in the future. More
by Mareezywee
Employees Worked With
Jeff Hawes
June 08, 2015
Horrible Experience Went there to look at a specific car my granddaughter was interested in buying. Spoke with a salesperson about a offer on that specific car. I came ba Went there to look at a specific car my granddaughter was interested in buying. Spoke with a salesperson about a offer on that specific car. I came back the next day to purchase that specific car and the manager tried to push another car that I was not there to buy. Only looked at one car, only made an offer on one car, only came to purchase one car and walked out with nothing. More
by Not happy
June 04, 2015
Great People! Great Experience! Great Car! I bought CPO 2013 Honda Pilot. Mike Pham was very professional in his approach from beginning to end, not pushy, very friendly and very knowledgeable I bought CPO 2013 Honda Pilot. Mike Pham was very professional in his approach from beginning to end, not pushy, very friendly and very knowledgeable. Low to no stress and a very smooth transaction. This was one of the best car buying experiences I've ever had!!! More
by luvinlife0424
Employees Worked With
Mike Pham
June 03, 2015
My first a d worst buying exlerience I was in the market for a much needed vehicle. I bought a nice 2013 civic coupe complete with just about everything. The car was almost fully loaded a I was in the market for a much needed vehicle. I bought a nice 2013 civic coupe complete with just about everything. The car was almost fully loaded and red too! But ugh!! The horrific closing of the sale WAS A COMPLETE NIGHTMARE and it isn't over yet. This dealership called me to tell me that they wanted to give me a longer or bigger warranty(stupid of me to believe that crap). Stupid me I gave them my original warranty agreement back to them and had me sign some papers. I requested the receipt for the agreement for the other warranty and they tell me that a "warranty card" will be mailed out to me that I never got!! Now they want me to sign more papers and they are REFUSING to email me a copy and have gone so far as to having someone to come to my home to shove these papers on me to sign!! I have had to consult a lawyer because of their shady actions. Now this has nothing to do with the salesperson mentioned below. More
by Picco
Employees Worked With
Troy Royal
May 29, 2015
Exceptional experience from beginning to now! Steven Welch was truly an excellent representative of the dealership when I purchased my 2011 Accord. I went in looking at a used Accord and was info Steven Welch was truly an excellent representative of the dealership when I purchased my 2011 Accord. I went in looking at a used Accord and was informed I could purchase a new model which had just arrived on the lot for less money and lower interest rate. From the time of my purchase to now I've had nothing but pleasurable experiences with this dealership. I could ask for noting better that the service department experience. George Nasi is definitely a breath of fresh air as a service advisor and I'd highly recommend him to anybody desiring a good, ethical associate. I would highly recommend this dealership for your automotive purchase needs. More
by Buffalo1923
Employees Worked With
Steven Welch
May 27, 2015
Purchase price and terms of loan changed in Finance Dept I was lured by an unsolicited call from the salesman to swap my vehicle for a new one as a special promotion from Honda. It turned out to be a bait a I was lured by an unsolicited call from the salesman to swap my vehicle for a new one as a special promotion from Honda. It turned out to be a bait and switch with an attempt to sell me a lesser vehicle than what I had. After many hours of stating what terms I would accept, reaching an agreement with the salesman and sales manager to purchase the newer vehicle, the financing terms got extended in the Finance Office without notification. I appealed to the Dealership to resolve the matter but never received a letter, phone call, email or thank you. The "Swap" is a scam. I would not recommend this dealership. More
by Dottie
Employees Worked With
Kendyl Brown, Albert Thompson
May 27, 2015
Great experience After visiting a few other dealerships which were either incredibly pushy or non-professional, Mike was a joy to work with. He was professional and wo After visiting a few other dealerships which were either incredibly pushy or non-professional, Mike was a joy to work with. He was professional and worked with me and my budget. Even after I bought the car, Mike remained responsive, professional, and extremely helpful. Great buying experience (I bought a certified used Honda Civic). I'm glad I came to Gwinnett Place Honda. More
by Meghan
Employees Worked With
Mike Pham
