Gwinnett Place Honda

Went in for a simple oil change cause they are having special on oil change and you get a free car wash. The service rep came out within 10 mins and pulled me into the service bay told me they THINK the special on oil change and you get a free car wash. The service rep came out within 10 mins and pulled me into the service bay told me they THINK the oil drain plug was stripped. They claimed they didn't remove the drain plug bolt and need my permission to remove it so I would be responsible for the replacement of the whole OIL PAN ASSEMBLY if the bolt was stripped. Mind you the car is 2007 Accord and only has 39000 miles. I suspect its a gimmick to make customer pay more. I mean how often do you have your car's oil drain bolt stripped and I have owned numerous make and model from domestic to foreign. I eventually took the car to another Honda dealership and they did replace the drain plug at no charge. Other than that there was no big deal to get the oil change from the other Honda dealership. Avoid or be careful at best dealing with Gwinnett Place Honda service department. They will try to overcharge you anything they can. More

HAD A GOOD DEAL WITH KRISTIAN AND RECEIVED A FRIENDLY TREATED FROM DENISE BARRON AND TAMMY WHAT A GREAT EXPERIENCE. VERY REASONABLE VEHICLE TRADE IN APPRAISED, LOT MORE REASONABLE THAN OTHER DEALERSHIP W TREATED FROM DENISE BARRON AND TAMMY WHAT A GREAT EXPERIENCE. VERY REASONABLE VEHICLE TRADE IN APPRAISED, LOT MORE REASONABLE THAN OTHER DEALERSHIP WE WENT BEFORE. ABSOLUTELY RECOMMENDED THIS DEALER TO ALL MY FRIENDS. More

A few weeks ago my Honda CRV was having TPMS(Tire Pressure Monitoring System) problem after installed a new set of tire. I took the vehicle to Gwinnett Place Honda trying to correct the problem. A di Pressure Monitoring System) problem after installed a new set of tire. I took the vehicle to Gwinnett Place Honda trying to correct the problem. A disagreement between one of the service adviser and myself on warranty/no warranty issue resulted in my CRV's TPMS problem was not resolved. Fortunately, through this DealerRater platform, I am able to bring my concerns to the attention of Kristian Gjessing and Mark Stromberg of Gwinnett Place Honda and they promptly addressed my concern to my satisfactory. Looking at this site there are many folks has been bashing Honda's dealer's service as unfriendly and not customer focus. But in this case I have to disagreed with them because Gwinnett Place Honda do have a good management team who standby their customer focus and customer oriented pledges and willing to committed their effort to resolve my concerns and in do so improve my experiance with Gwinnett Place Honda. Treating your customer right is important but willing to commit your effort to reverse potentially a bad customer experience into a pleasant one is not only good customer service, but also make good business sense as well. Keep up your good work in Gwinnett Place Honda ! More

I went to Ed Voyles, who did not treat me very well evidently because I wasn't buying that day. That is bad business. I went to Gwinnett Place Honda and Dennis Hamilton very quickly honored and beat evidently because I wasn't buying that day. That is bad business. I went to Gwinnett Place Honda and Dennis Hamilton very quickly honored and beat the price that Ed Voyles had sent me. Easiest transaction ever. Very large difference between these two dealerships. No comparison at all. More

I had not bought a car by myself before and had experienced some problems with my credit because of a divorce. I dreaded going to a dealership because I know how sales people can pounce on you bef experienced some problems with my credit because of a divorce. I dreaded going to a dealership because I know how sales people can pounce on you before you even get out of your car and try to push you into a car that you DON'T want. When I pulled up, Denise Barron greeted me. She didn't pounce on me at all. She waited a little ways away from my car and greeted me with "Welcome to my dealership". She was very polite and asked me if I had come to see a particular sales person. I told her no but I just wanted to look. She smiled and said she understood. Then she told me her name, said she'd give me all the space I needed and explained how the lot was setup. She said she would not be far in case I needed help. Well, she did just that. She kept her distance while I looked. She came over and offered information when ever I stopped a long time at a car. I explained my situation to her and what I had to work with. SHE REALLY LISTENED! Wow, imagine that...a salesperson who really listens! She helped me find a car that I could afford and one I LIKED. But what I really like about Denise is that she took the time to explain the whole car buying process. She demonstrated all the important features on the car and told me how they work and why they were important. When we sat down to iron out the numbers, I was nervous because I had never bought a car without my ex-husband before. It was a little challenging to get the bank to give me a loan, because of my credit and what little money I was working with. Denise never at any time made me feel stupid if there was something that I didn't understand. She made me feel so important and so relaxed. She was so professional and so attentive to my needs. She was not pushy at all. I had my little girl with me and she was getting antsy. Denise even paid attention to her. She bought snacks for my daughter gave her some crayons and asked her to draw a picture of the new car with mommy driving it. Denise made me feel very relaxed and comfortable doing business with her. She never rushed me even though she was paged several times for other customers who came in to see her. If you don't like high pressure salespeople, I recommend that you go to Gwinnett Place Honda and ask for Denise Barron. She won't push you, she's very knowledgeable, she's honest and she will treat you like a person and not a dollar sign. I drove off in my new Accord without any of the anxiety that comes with buying a car. Denise was so professional she called me the next day to make sure I was still excited about my new car. More

Worked out a deal with Kristian, the internet director, prior to arriving to the dealership and there were no surprises. Best car buying experience ever! Would highly recommend anyone to this dealership. prior to arriving to the dealership and there were no surprises. Best car buying experience ever! Would highly recommend anyone to this dealership. He told me the car was available and even beat prices from Mall of GA and Carey Paul who just seemed like they were playing games. When I arrived at the dealership, the car was already upfront so that I could take a quick test drive. The staff even showed me around their impressive facility and showed me how to use their service department. More

Dennis Hamilton was by far the most professional car salesman I ever worked with. As a single mom, my time is real real important. From contacting him on the internet he was kind and LISTENED TO WHAT I salesman I ever worked with. As a single mom, my time is real real important. From contacting him on the internet he was kind and LISTENED TO WHAT I WANTED. I had gone To Curry earlier and decided I was going to get everything together before I took another chance at a dealer, as I didnt feel like my needs were being met there. He was very knowledgeable and if he didn't know something he wrote it down and went and got all my questions ansered. I have never seen that before. Who does that? My kids loved him too. I even introduced him to my sister. They didn't work out, but Oh well. He was a perfect salesman. HIGHLY recommended. I love my INSIGHT! More

Tim was wonderful to work with when I bought my 2010 Pilot!! I would definitely recommend him. Once I got to the dealership, the process was smooth and efficient- extremely important since I have 2 ch Pilot!! I would definitely recommend him. Once I got to the dealership, the process was smooth and efficient- extremely important since I have 2 children. I have sat in the dealership for hours before but not this time. Everything was done and waiting for me. He made car buying easy. When I got my running boards installed, Mike was great: friendly, fast and efficient. It was raining so he pulled my car around for me back under cover so I could reinstall my car seats. More

I am a first time car buyer and I definitely reccommend this dealership if you are looking to buy a car. They were all friendly and knowledgable about the car. We arrived coming from the Ed Voyles dealer this dealership if you are looking to buy a car. They were all friendly and knowledgable about the car. We arrived coming from the Ed Voyles dealership in Marietta and had a horrible experience there. So I was not feeling very hopeful. It was already late at night and I was tired and I assumed that the salesman would be also since it was already 9:00pm at night. It was a 2009 Honda Civic EX. We were very specific about the car because I wanted the right color with navigation. So they said they had the car and to go ahead and come out. When we arrived, they were waiting for us outside and the car had already been pulled around waiting for me. I was so impressed. First time car buyer and I felt like I was getting the all star treatment. I was not expecting this. I test drove the car, they ran the credit report, and I signed the papers, and I drove away with the car within an hour and a half. I love the car and the dealership was great. I will definitely be coming back for my next car. Richard was the salesman and he was wonderful. He made the entire experience great! More