Gwinnett Place Honda

No follow up on needed parts.. Did not receive a follow up communication in regards the parts needed after my service. Even put a claim and nothing. This is a waste of my time. Did not receive a follow up communication in regards the parts needed after my service. Even put a claim and nothing. This is a waste of my time. More

Not a pleasant experience I have stayed in the dealership for 6 hours until the problem was "fixed" just to find out that the problem was not fixed. My car was still shaking on I have stayed in the dealership for 6 hours until the problem was "fixed" just to find out that the problem was not fixed. My car was still shaking once I cross the 50 mph threshold. I returned back instantly at 6:45pm (literally 10 minutes after I left) and the service person had already left. Thankfully, Luis Escobar was there, had a test drive with me and indeed the car was shaking. He took the car back in and found out that tires were not pressurized equally (something along that line where under high speed the tires would start shaking). We also found out that during my last alignment check, the car was also misaligned and no body mentioned any thing about the new tire. Luis spoke to his boss, and the dealership refunded me the alignment cost since the issue should have been dealt with about a year earlier. This whole ordeal took 8 hours for a simple issue that should've been caught earlier. Although I have 3 stars, I still would recommend this place given that I had pleasent experiences with them before. More

Great service but filling section is boring and makes me feel that I will not go to your service center anymore. But your servicing is really good that I g service but filling section is boring and makes me feel that I will not go to your service center anymore. But your servicing is really good that I go again More

Work performed/reccomended that was not needed Representative recommended work per the mechanic and it was not needed at this time. 800 is spent for not reason. Finding new service center to addres Representative recommended work per the mechanic and it was not needed at this time. 800 is spent for not reason. Finding new service center to address our needs. More

Exceptional service Joy, our sales rep, did a yeoman (woman) job, she went above and beyond the call of duty in getting us the type of car we wanted. Bravo Joy, our sales rep, did a yeoman (woman) job, she went above and beyond the call of duty in getting us the type of car we wanted. Bravo More

Great place Every one is nice and they helped me a lot, I also got a good deal on the car I wanted. The manager the workers every one is fantastic so dont be afra Every one is nice and they helped me a lot, I also got a good deal on the car I wanted. The manager the workers every one is fantastic so dont be afraid to ask anything they got your back if you are looking for a car or anything related to it More

Thankful Jeff was a great advisor. He discussed my vehicle issues with my insurance company. Jeff was always available to answer questions regarding my vehic Jeff was a great advisor. He discussed my vehicle issues with my insurance company. Jeff was always available to answer questions regarding my vehicle. In addition, Jeff went above and beyond to make sure repairs were completed timely so I can drive my vehicle to a scheduled event. Thank you Jeff for being awesome! My family and I truly appreciate it! More

Positive Experience! My Ahn was very friendly, helpful, and knowledgeable. I will ask for her next time I bring the CRV in for service.I will definitely recommend her! My Ahn was very friendly, helpful, and knowledgeable. I will ask for her next time I bring the CRV in for service.I will definitely recommend her! More

Dealership Survey Excellent dealership experience. Received outstanding professional service with knowledgeable people. Prompt follow through and overall customer satis Excellent dealership experience. Received outstanding professional service with knowledgeable people. Prompt follow through and overall customer satisfaction! I will refer this Honda location to others More

Good service The service is good. When I arrived, the staff asked me what help I need,and give me the form to fill. The length of repair is reasonable. The service is good. When I arrived, the staff asked me what help I need,and give me the form to fill. The length of repair is reasonable. More