Gwinnett Place Honda

2019 Honda Civic Great customer experience overall. Staff went through each detail and showed me what options I had. Even put in some deals without prompting from me. Great customer experience overall. Staff went through each detail and showed me what options I had. Even put in some deals without prompting from me. More

Brake issues The brake issue has happened five times since owning my 2017 hybrid accord yet there’s never a code stored when I bring it in The brake issue has happened five times since owning my 2017 hybrid accord yet there’s never a code stored when I bring it in More

Just got my first car payments Let me start by saying deja kelly was amazing from start to finish with excellent customer service. This experience was easy and a breath of frest air Let me start by saying deja kelly was amazing from start to finish with excellent customer service. This experience was easy and a breath of frest air. I am not letting my friend and family know about Gwinnett Place Honda. Thanks again Deja. More

Amazing! I was just coming to the dealership to look at cars I wasn’t planning on leaving with a new car but I’m happy I did, everyone was so nice and very hel I was just coming to the dealership to look at cars I wasn’t planning on leaving with a new car but I’m happy I did, everyone was so nice and very helpful! More

Fast and courteous service I was very pleased with the quality of service at Gwinnett place Honda. Fast and courteous service same day. Staff is very polite and professional. Th I was very pleased with the quality of service at Gwinnett place Honda. Fast and courteous service same day. Staff is very polite and professional. They explained me what service is necessary at that moment and what could wait for later. I also got free car wash at the end of the service z More

Positive sales personnel I had a great time with the sales person very professional and took time to assist me every time o was there especially George who is a great sales pe I had a great time with the sales person very professional and took time to assist me every time o was there especially George who is a great sales person More

Short Changed I recently purchased a 2015 Camry from GPH and paid CA$H. During the test drive the salesman (who will remain nameless) and I both heard a clicking so I recently purchased a 2015 Camry from GPH and paid CA$H. During the test drive the salesman (who will remain nameless) and I both heard a clicking sound from one of the wheels. I asked if he would have it checked-out so I would know what the problem was, as well as a minor adjustment with the front bumper (it sticks up from under the driver side headlight so the car was in some sort of fender bender), he GUARANTEED me BOTH would be inspected before I picked up the car. I went out of town, came back, brought the cash, signed all of the paperwork (two times cause something happened in the system so the original paperwork was lost), inquired if the inspection was made and was told it was but the salesman was out to confirm what the findings were. Then I was told if I had a problem to BRING the car back. The bumper was still out of place. I drove home and heard the clicking noise even more. I contacted the salesman back: He said the sales manager he works with is on vacation. I asked if there was another one he could speak to: he said he would and would call me back... 48 hours later I had to contact him. He said the other manager said it was out of his hands and there was nothing he could do. The other manager is still on vacation. My response was that I know he was just the salesperson and it may be out if his hands but I was hoping he would help to resolve the problem. His reply: "the techs checked the car and reported nothing. The car was sold as is, under cost by GPH who didn't make any profit on it so they don't owe you anything on repairs". WOW, it is nice to know that Gwinnett Place Honda only cares about making a profit. I'm glad that the salesman I worked with knows that it isn't about customer satisfaction, it is about his paycheck. Thanks Gwinnett Place Honda for opening my eyes to the truth of what and who really counts. I guess in this society my hard earned dollars only count when the register goes cha'ching and puts Gwinnett Place Honda sales person's in the black. I'm very disappointed, unsatisfied, feeling bitter, and now I don't want to give my brother a car that the dealer, by direct word of mouth from their USED CAR SALESMAN, won't stand behind. -3 star rating on the salesman's post sales followup, -1 on the vehicle. And -5 on this experience because I was lied to and left out to crash. Guess I'm left to fix the problem then sell it and buy another car from somewhere that sees me as more than just a profit margin loss. More

Excellent service Always get great service and knowledgeable people. When you call for an appointment they always try to accommodate your needs and what problem you hav Always get great service and knowledgeable people. When you call for an appointment they always try to accommodate your needs and what problem you have More

Excellent service, delivered on time as promised. We had our van in for rear end damage. The body shop did an outstanding job. It was as close to perfect as I’ve seen. The body lines were just as stra We had our van in for rear end damage. The body shop did an outstanding job. It was as close to perfect as I’ve seen. The body lines were just as straight as factory and gaps between panels look better than factory! More

Services on oil change and alignment She was professional and polite. She is very persistent. I would like to recommend her and see more workers like her. I would definitely want to work She was professional and polite. She is very persistent. I would like to recommend her and see more workers like her. I would definitely want to work with her again. More