Gwinnett Place Nissan

On 11/4, I went in looking at a Pathfinder that had been aging on their lot for a few weeks now. It was the right color combination and had most of the configuration I wanted. I figured it’s been sitting on aging on their lot for a few weeks now. It was the right color combination and had most of the configuration I wanted. I figured it’s been sitting on their floor plan for a while, so maybe they’ll be interested in making a deal to relieve them of it that day. I had a pleasant discourse with Javed as we worked the numbers. He went back and forth to the sales manager a couple of times, trying to get me to raise my offer, which is understandable. Then, the sales manager himself, Gexyol Matos, comes out, and I thought we were about to get somewhere reasonable. Little did I know… Gexyol walks up to me and says “$53K? you’re not going to move from $53K?” then immediately yells at me, “you can leave!” and pointed his hand to the door, followed by “good luck, keep driving around for a car”. I told him “you didn’t even give me a firm price” and he’s yelling over me, saying “it doesn’t matter!” I reply “you’re right, it doesn’t matter because you were rude” and walked out. About 10min after I leave, Javed calls me back and offers me a firm price. Although their firm price was higher than where I was at (obviously), I would’ve legitimately considered it and likely taken it. However, their hubris is incredible… to think that after Gexyol’s behavior, I’ll come back and buy from them. He could’ve offered his final bottom price, or simply and politely said, “sorry we can’t really get there” and we would’ve have pleasantly exchange goodbyes and that would’ve been that. Gexyol needs to be retrained on customer service principles and learn how to close a semi-informed buyer. Avoid this place. If you’re looking for a Nissan, drive the extra distance and go to Jim Shorkey, Nalley, or Carriage. At the very least, they don’t have people that shout at you. I bought a Pathfinder the next day, elsewhere, at $53K. Their Pathfinder is still on the lot as of today (11/20). More

Nissan has always been awesome. Al was very kind. I look forward to the times I take my car to be serviced. It’s always an enjoyable experience. Al was very kind. I look forward to the times I take my car to be serviced. It’s always an enjoyable experience. More

I have always had excellent service from Mike Kimbal. He is very knowledgeable and detailed on needed repairs and maintenance. I have been with you since 2001, I only buy Nissan because of Mike. He is th He is very knowledgeable and detailed on needed repairs and maintenance. I have been with you since 2001, I only buy Nissan because of Mike. He is the best and at 74 I am blessed. Michael Jones, my Advisor has been a great help. He is definitely on top of my service needs and handles scheduling. Robert Hannam More

Exceptional Service as always. I will always use Gwinnett Place Nissan for my service provider. I will always use Gwinnett Place Nissan for my service provider. More

Very nice and clean staff was friendly. All work was completed and in a timely manner thanks All work was completed and in a timely manner thanks More

My advisor was amazing. John Anderson came out and gave me updates about my car service, and also about the 3rd party service (car wash) John Anderson came out and gave me updates about my car service, and also about the 3rd party service (car wash) More

Excellent customer service. Needs improvement on shortening the customer wait time for services being rendered. Needs improvement on shortening the customer wait time for services being rendered. More

This is one of the most friendly places I have yet to visit. I’m always in and out with my services. I will always return because of their great customer service. visit. I’m always in and out with my services. I will always return because of their great customer service. More

Very pleasant experience. The wait time was much better than what I have experienced at another Nissan dealership. Price Moore does a great job. The wait time was much better than what I have experienced at another Nissan dealership. Price Moore does a great job. More

Very satisfied with service. This time spark plug change,oil change,engine belt replace (100.000 )service This time spark plug change,oil change,engine belt replace (100.000 )service More