Gwinnett Place Nissan

I brought a new Nissan Altima from Gwinnett Nissan. Ashley Ralph was my sales agent. After the sale was completed she gave me sereval referral cards, with every referral she would give 100 dollars. I Ashley Ralph was my sales agent. After the sale was completed she gave me sereval referral cards, with every referral she would give 100 dollars. I sent her a referral, my friend purchased a brand new car as well. I never received the 100 dollars from Ashley. I sent her sereval emails which she never replied to any of them. I think this was very poor customer service. When she wanted me to purchase a car she was blowing my phone and email up. But when it came down to honoring her word she was MIA. More

I have a few things to disclose about this specific location. Big businesses rest under a reputation and proceed to believe they are almighty and can’t make mistakes, wrong. I hope my experience here location. Big businesses rest under a reputation and proceed to believe they are almighty and can’t make mistakes, wrong. I hope my experience here resonances in your head before you decide to close a deal with them. The final price for the car I purchased had additional optional charges not explained by Ashley Ralph (salesperson). Please make sure you ask for every single detail. Do not succumb to pressure. If you need to think about it say it and don’t let them buy you lunch. Additional optional charges were promised to be refunded according to Bryan Kim, they were not all refunded. Angelika Rene Colvard falls deep miserably when it comes to have a relatable human connection with customers. She obviously thinks you buy cars every day and understand the “ins and outs” as well as she does. In a few words, I love my car but I left dissatisfied and highly disappointed on the way they conduct business and their strategies. Nissan headquarters should be also more aware that transparency, at the core of their standards, is not always fulfilled. More

I was told 2 hours for an oil change and tire rotation. After checking in I canceled the tire rotation. However a software (recall) update was added. After waiting in the customer area for 30 min. I receiv After checking in I canceled the tire rotation. However a software (recall) update was added. After waiting in the customer area for 30 min. I received a text from Kimberly to text anytime during this visit! After waiting for an 1 hour and 30 min. I texted for an update, (no reply)! I then asked and was told the software update was the reason for the delay! 2:hours and 30 minutes passed and Kimberly told me that they are almost finished, that they just started on the tire rotation. I told her that this was canceled (oh that's right).I got out of the dealership after 3 hours! I had to cancel another appointment which put me in a bind! Service delays like this are not acceptable! Other dealerships I dealt with better customer service in regard to my time at other dealerships! Your customers time is important! More

Great experience. Mike in service was very knowledgeable. Went in for a oil change and they also told me about a recall and fixed that as well. Waiting room was very clean and looked sanitiz knowledgeable. Went in for a oil change and they also told me about a recall and fixed that as well. Waiting room was very clean and looked sanitized. Car was cleaned after service! Service was fast with appointment. More

The customer service is excellent. They take care of my car. They have a lot off knowledge of each car, also I realized they know customer needs. car. They have a lot off knowledge of each car, also I realized they know customer needs. More

I commend them on great customer service in the service department! The sales department was very helpful and friendly which made the process in waiting non-aggravating. Great dealership. The service dep department! The sales department was very helpful and friendly which made the process in waiting non-aggravating. Great dealership. The service department has work station with WiFi which made my time go faster and I got work done. More

Usually it takes 2 hours for just an oil change that comes with a nasty attitude. This experience today 100% better. Customer service rep fantastic!! comes with a nasty attitude. This experience today 100% better. Customer service rep fantastic!! More

My service experience today was excellent; as always today, and in the past. Mr. Rue was very attentive to my needs. He always handles every customer need in such a professional and courteous manner.. M today, and in the past. Mr. Rue was very attentive to my needs. He always handles every customer need in such a professional and courteous manner.. Mr. Rue makes attending to my vehicle maintenance a welcome and a return visit always a pleasurable experience. More