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Gwinnett Place Nissan
Duluth, GA
950 Reviews
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Showing 950 reviews
April 23, 2015
Worse Experience at Gwinnett Place Nissan On March 17th 2015 I went to Gwinnett Place Nissan Duluth GA, for an appointment with Clay Taylor (Salesman). I met him around 4 PM. He seemed like a On March 17th 2015 I went to Gwinnett Place Nissan Duluth GA, for an appointment with Clay Taylor (Salesman). I met him around 4 PM. He seemed like a nice guy and showed us a few SUV's we were looking for. We liked the Nissan Pathfinder S model. I asked for a Red color, leather seat and Rear view camera. Also, I wanted to trade in My 2008 Chevy Uplander (110K). Then they ran my credit and told me I am approved tier1 finance. At that time Sam (one of the Floor Managers) joined us with Clay. He looked at my Trade in Vehicle and appraised it, and offered me $4000.00. I asked for $5000.00. He agreed and we made a deal. Then they asked for a $500.00 deposit and had asked to fill up a credit card authorization form. The Final price will be $25,500.00 (out the door) after trade as per agreement. And he wanted me to take SUV that day. But, I had asked for RED color. Sam said he can give me Red if I bought the SUV Today. I agreed. Then we signed papers and made a deal. Management and I signed the deal and I got a copy of the deal with Clay's permission. Then Clay said he will call me when the SUV is ready. Next day Clay called me and told me that the car will be here on Friday, and on Friday Clay called me again and told me that I can pick up the SUV on Saturday. So after the last Call from Clay, my dad and I went to pick up the SUV on Saturday, March 21st 2015 around 12:15 PM. We were greeted nicely by Clay and Sam, and test drove the SUV. But, at that time the car didn't have leather seats and rear view camera installed. They said it will be done during the weekday. That was fine, and then they started processing the paper work and running my credit again and took the keys of my trade in Van. After about an hour one of the Owner loyalty Managers Mr. Brant came and told me that they are not going to offer me 5K in exchange of my vehicle. He was unacceptably rude to us. He said the VAN has 180K millage. I am not sure he checked the Mileage of my Van. My VAN has only 110 K, which I told SAM on the very 1st day of the Appraisal. I felt so embarrassed in front of my family and kids. It’s like harassment to me that you guys called me to pick up the SUV and then turned down the deal. I walked out of the dealership. I just wanted to inform you all they deceive customers and waste valuable time. I am never going back to that dealership any more after all of this valuable time of mine wasted and the rude salesmen I encountered. Next day I bought an SUV from Atlanta Toyota and the deal was awesome. Buying process was so smooth. I got what I except for my trade in vehicle. More
by Andy
Employees Worked With
Clay, Sam, Brant
April 15, 2015
Service They have the worst customer service. My daughter came in to get a tired fixed and not only did they take forever but they took advantage by charging They have the worst customer service. My daughter came in to get a tired fixed and not only did they take forever but they took advantage by charging her an insane amount. I called to see why they had priced it so high, since the Nissan we live buy charges much lower, and the manager was extremely disrespectful and had no concern whatsoever for my question, Way overpriced, do not go here if you want a deal. I was thinking of buying a car from here but that will NEVER happen. More
by casere64
Employees Worked With
Ramses, manager
January 19, 2015
Dont care about repeat customers I had bought 2 new Nissan Quests from this dealership and recently my 2013 Nissan Quest front dashboard cracked and my warranty was over by 300 miles I had bought 2 new Nissan Quests from this dealership and recently my 2013 Nissan Quest front dashboard cracked and my warranty was over by 300 miles and they refused to fix it Nissan I guess does not care about customer loyalty.. I would not recommend Nissan to any one Buyer be ware. More
by kzubairi
Employees Worked With
Bryan
November 28, 2014
SELLING BAD CARS AS CERTIFIED PRE OWNED I purchased a 2014 Nissan Pathfinder from Gwinnett Place Nissan on November 17, 2014. On November 19 we noticed that the car would sputter when you t I purchased a 2014 Nissan Pathfinder from Gwinnett Place Nissan on November 17, 2014. On November 19 we noticed that the car would sputter when you tried to accelerate after placing your foot on the gas. We then took it back to Gwinnett Place Nissan on November 20 and were told that it needed a new transmission! We had just purchased this car less than a week before that. Before I purchased it I asked if there was anything wrong with the car. I asked why the car wasn't certified pre-owned and they stated, just because they did not want to spend the money to certify it. I paid the extra money, which was $1,995.00 for them to certify the SUV. I then paid an additional $1000 for a warranty on all electrical, motor, any other issues. They certified the car and told me nothing was wrong with it. I already had a bad feeling when I was at the car dealership for hours while the certified the SUV. I asked, is there something wrong with the Pathfinder multiple times. Mr. Johnson, the salesman assured me that there was nothing wrong with the Pathfinder, only that it the computers at Nissan were messing up. Every time I would ask if it was taking so long because something was wrong with the car they would tell me, no, the computers were messing up, there's nothing wrong with the car. This was a 2014 Nissan Pathfinder with only 24,000 miles on it. And less than a week after purchasing it as a certified pre-owned car, it needed a new transmission. We left it there that Friday and was told it would be ready the following Wednesday. Then we were told it would be ready on Friday. Then after calling on Friday because I had not received a call from Nissan all day, we were told the car SHOULD be ready tomorrow, which is Saturday. I have reported this to Nissan's corporate office because although there are no lemon laws in Georgia, they have to divulge to you if anything is wrong with a car, that's the law. And if they don't tell you that something major is wrong with the car that is in fact wrong with it, they have committed auto fraud. I will be following up with this because I feel that they purposely sold us a bad Pathfinder and lied about it when I asked them repeatedly on the day of purchase if there was anything wrong with the car. They claimed that the transmission problems did not show up on the inspection done to certify the car. How is that possible that something major like a transmission problem does not show up when you certify a car? Especially when you had my car for hours looking at it. Not only would I never buy a car from Gwinnett Place Nissan because I feel like they sell bad cars, I may never buy another Nissan period! More
by Heather Dearing
Employees Worked With
Darnell Johnson
November 04, 2014
OUT THE DOOR PRICE We were lied to. It sucks. And now there is nothing we can do. Starting tomorrow my wife and I can't drive our truck because Gwinnett Place Nissan? We were lied to. It sucks. And now there is nothing we can do. Starting tomorrow my wife and I can't drive our truck because Gwinnett Place Nissan? is the only car dealer is the US where you can negotiate an "out the door price" to include tax, title and registration, sign the papers and end up with no title or registration. On top of that, a month and 30+ phone calls later, we're STILL waiting on that extra key and remote...not holding our breath. So to all of our friends in the Atlanta area, I would HIGHLY discourage doing any business with Gwinnett Place Nissan. More
by Nic Allegretto
Employees Worked With
NONE LISTED
October 06, 2014
ready to help and ready to please I had exceptional service buying my new Nissan the salesperson was very knowledgeable and helpful the employees at Nissan attentive to all my needs an I had exceptional service buying my new Nissan the salesperson was very knowledgeable and helpful the employees at Nissan attentive to all my needs and found the best price I will definitely recommend Nissan to all my friends and family this is a five star dealership they made me feel comfortable and very important thank you for your wonderful service More
by melizza11
Employees Worked With
Gerson Berrio
October 06, 2014
my car is running like a champ will definitely come back I had my car in for work and my service advisor Thomas helped me to figure out exactly what I needed he was very friendly and very attentive to all m I had my car in for work and my service advisor Thomas helped me to figure out exactly what I needed he was very friendly and very attentive to all my questions the mechanic Moses was also very helpful and came to speak to me and give me information that I needed this dealership rocks and they always do the work the right way the first time the waiting room is very cleanand the staff was very friendly More
by melizza11
Employees Worked With
Thomas, moises murcia
September 09, 2014
Never go here to buy a car... So I realized today that certain people out there will do anything to play a game with you, waste your time and see you fret over the matter. In Goth So I realized today that certain people out there will do anything to play a game with you, waste your time and see you fret over the matter. In Gotham, we have the joker. In Gwennitt, We have a dealership who sells Leaf. More
by walter Chen
Employees Worked With
Marlo Taylor, Daneil Bowen, Manager Calvin McGinnis
July 31, 2014
Nightmare --- just a nightmare Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an a Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an attractive offer they the mail and thought I would follow up. 2.5 hours and could not get thenm to explain the offer they mailed to me!!! More
by ajarnbangkapi
Employees Worked With
Also Daniel Bowen
July 19, 2014
Purchased a Used 2012 370Z This dealership was not on my list to visit, however I had filled out something online and was contacted by Mr. Nathan Bell. He was very professional This dealership was not on my list to visit, however I had filled out something online and was contacted by Mr. Nathan Bell. He was very professional and his only wish was to help with my request. I called Mr. Bell and could only visit on a certain day, this happened to be his day off and he asked what time was convenient and made it a point to be there. He was not pushy and just wanted to make sure I had all my questions answered. When we finally made the deal he could not have been more helpful. I would truly recommend this salesman as he made the experience enjoyable, Two issues I had with this dealership were out of Mr. Bell hands One was the sales manager who was very pushy and did not seem to trust my word. Had it not been for Mr. Bell I would have probably not closed the deal. Second was the extreme wait to complete the paper work. I thought that this day seemed especially slow but took over two hours to complete the deal. Once I reached the finance office, they tried to sell all of the add ons, I really thought that they tried to help me make all of the right decisions, and even helped with an extended warranty package. The fact that Mr. Bell was such a true professional and his follow through was the best I have seen I do recommend this dealership. Knowing that there is always rough spots in a negotiation process it was helpful with Mr. Bell in the picture. More
by Birchsr
Employees Worked With
Nathan Bell
