Gwinnett Place Nissan

Great Experience I had been looking for a very particular Jeep Grand Cherokee for several months. Through autotrader.com, I saw the perfect vehicle at Gwinnett Place N I had been looking for a very particular Jeep Grand Cherokee for several months. Through autotrader.com, I saw the perfect vehicle at Gwinnett Place Nissan. No selling was involved since I already knew what I wanted. All that was left was the dreaded negotiation for the allowance on my trade and the purchase price of the Jeep. Over the phone it was set up that I'd be working with Charlan. Shortly after arrival Saturday at the dealership, Charlan greeted me and asked me to wait a short while as he was with a customer. He wound up handing me off to Nathan Bell which was actually a good thing as Nathan was very knowledgeable about Jeeps. We couldn't hammer out a deal so his manager got involved. Eventually, we agreed on numbers after the manager checked *his* manager. I feel I got a very good deal on the Jeep but not so much on my trade. That's why I knocked off a point for Price. I'll be afraid to look at what they'll be listing my trade for! Nathan was friendly, patient, and very helpful. He gave up part of his Sunday to make sure I was completely satisfied rather than have Charlan finalize things. Charlan did get involved in getting the Jeep to Service for a final cleaning of some minor smudges and removal of various decals. Both were on hand as I pulled away in my new Jeep. Overall, a great experience and GPN gets a recommendation as well as either Charlan or Nathan. Regards, MRD More

Great Experience Purchased a New Nissan 2014 Altima. I walked away from a different dealership on Friday night. My experience on Saturday was Great and I got a great d Purchased a New Nissan 2014 Altima. I walked away from a different dealership on Friday night. My experience on Saturday was Great and I got a great deal and Service with Gwinnett Nissan More

best customer service ever! A month ago I went to Gwinnett Place Nissan, to look for a new car and thanks to Brandon Calvin and his awesome customer service I left with "Blessing A month ago I went to Gwinnett Place Nissan, to look for a new car and thanks to Brandon Calvin and his awesome customer service I left with "Blessings"(the name of my car). Thanks Brandon More

Excellent experience. Pricing was much better than in Alpharetta and customer service absolutely impeccable. From the time I started negotiations to the time I took the car, it was top notch. All emp Alpharetta and customer service absolutely impeccable. From the time I started negotiations to the time I took the car, it was top notch. All employees were genuinely interested in making sure I had the best possible experience. Thanks a lot everyone.. Love my car! More

What a wonderful experience! I will send all of my friend's and family in to make the change. Professional, courteous and knowledgeable! Thank you again! friend's and family in to make the change. Professional, courteous and knowledgeable! Thank you again! More

This will be my six nissan maxima from chris kim , nothing but the best price andbest service . Thank you chris and gwinnett pplace nissan for all you great service. Thank you nothing but the best price andbest service . Thank you chris and gwinnett pplace nissan for all you great service. Thank you More

I came in looking for a new Altima and one of the friendliest sales associate (David Londono) helped me pick out the right vehicle. When it was at the negotiation part Mr. Calvin MCGinnis made it ver friendliest sales associate (David Londono) helped me pick out the right vehicle. When it was at the negotiation part Mr. Calvin MCGinnis made it very simple. They gave me the best price in town of the back no hassle or negotiation needed. I am very pleased with my experience at gwinnett place nissan and would recommend it to all my family and friends!!! More

I signed on the 27th an agreement with financing through Nissan through Gwinnett place Nissan 8 hours to supposedly finalizing our deal (went in about 12 noon and left when they were closing about 9pm) I wa Nissan through Gwinnett place Nissan 8 hours to supposedly finalizing our deal (went in about 12 noon and left when they were closing about 9pm) I was happy once all was said and done except the note seemed a little high. I decided to go back the next day in the morning and see if I could extend the term another year to lower the payment a bit. I went in and the finance person told me it would not be a problem at all took about an hour and I was on my way with the new 5 year and lower payment agreement. Once I returned to Tennessee I started getting a lot of random calls from different Georgia area codes and ignored them because they left no message. On November 18, almost 3 weeks later I go to the Tennessee tag office to get my tags and the tag office says they have not received anything from Gwinnett Place Nissan. I immediately call Gwinnet Place Nissan to find out what's going on. After numerous conversations I was told "come back to Georgia or we can send you a new agreement to save you money. I told every person I spoke to that I sat in the dealer for 8 hours for the deal I signed for which was a 5 year agreement. I also told them I didn't want them to send me anything because I didn't agree to a different deal I wanted the one I signed for. Gwinnett place Nissan Finance Manager Chris Kim told me then he could not honor the deal i signed with Gwinnett Place Nissan and that I would not be able to get my plates. He told me if I did not sign he would just process the first agreement for the 4 year term (note on this agreement was 100.00 more than what I thought I was spending monthly). I ended up hanging up on him because he wasn't at all interested in how inconvenient this was for me after investing 40,000 into the company he works for his only response was I don't see what the big deal is in changing the deal if we are going to send you money, however he would not answer for what happened to the second deal I signed on the October the 28th. The conversation I had with Chris Kim was on Monday the 18th where he said he would just finance the deal for the first agreement we signed. Wednesday evening I still have no account with Nissan so I drove to Gwinnett place Nissan with the intention on giving their car back with no financing, temporary tag expiring on the 26 November and no way to get a tag I was left with little options. Once I got to Gwinnett Place Nissan I had a look around my old car was nowhere to be found (I'm assuming they sold it) which left me with even less options. How do you knowingly sell a trade in knowing that you're not going to honor an agreement you entered into with a customer. The salesperson came to greet me when I pulled up and was friendly. I met with the finance manager Chris Kim and he asked why I was there. I asked him you tell me, I spoke with him earlier that week and on Wednesday 20th I still had no financing. He said that I did verbally and that he and several others had tried to call me. I told him I have heard I had financing before which obviously was not true so why would you expect me to take you for your word. I said ill just call Nissan and turned out I did have financing (apparently they just sent the paperwork over that day). So back to Tennessee I go. Go by the tag office and guess what... they still have not received the documents to process my tags from the dealer. I call the dealer again the person in charge of the tags there Tamara Collins says she has nothing to do with extending a tag and that I would have to go through the Tennessee tag office for an extension. For the life of me I can't understand for the life of me why anyone would conduct business in this way until I did a little research of my own. I have written letters of my experience to the Federal Trade Commission, military of which am a current member and the Better Business Bureau, in doing so I have found 24 complaints against this business in the last 3 years and some of them sound really familiar to mine (look it up). I would urge anyone looking at Nissan to buy one... but ensure that you do not look in the direction of Gwinnett Place Nissan!!! Their attitude towards customers is horrible, attention to detail nonexistent, knowledge of their craft missing in action and their integrity ranks in the negatives!!! As a service member I can't believe this dealer would have me riding around without proper tags after I have done everything I was supposed to that would ensure I am street legal and able to get on base. I have gotten nothing but runaround and my time wasted what a horrible new car buying experience this has turned out to be when it's supposed to a happy time. How many people these days are buying new to stimulate these businesses. I hate even having to call them to do their jobs and quite frankly have given up on doing it! I would urge anyone friend or foe not to shop there!!! More