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HBi Auto

mocksville, NC

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Vehicles
4.4
184 Reviews
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137 s park pl

mocksville, NC

27028

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Showing 184 reviews

July 31, 2023

The Sales Persons, Jose Jimenez, Gaige Hawotte, Julie Parham, were all dishonest with me, Jose pressured me into the finance, every single time I brought up issues in the pics they assured me it was perf More

by jim.lipman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaige Hawotte, Jose Jimenez, Jamie Livengood
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Aug 04, 2023 -

HBi Auto responded

** UPDATED** In response to the statement about vehicle having mechanical. Here is the response from your local Porsche dealer. As stated in previous statements we were 100% transparent with the condition. "Good afternoon, Attached is the estimate for the cosmetic repairs on the vehicle. The technician found nothing mechanically wrong, the car still has factory warranty until 11/08/2024 in case of something occurring. It also has 2 pre-paid services, an oil change (expires 11/09/2023 or 30k miles) and spark plug service that expires 11/08/2024 (expires 11/08/2024). All in all, the car appears to be perfect apart from the cosmetic flaws. *Name removed for privacy reasons* Porsche Brand Ambassador and Service Consultant" Dear Mr. Liveright, We're truly sorry to hear about your dissatisfaction following your recent purchase at HBi Auto. We value all our customers' feedback and aim to resolve your concerns in a transparent and timely manner. It's important to note that prior to the purchase, our team carried out a thorough presentation of the vehicle via a live video call. During this session, we meticulously reviewed all the car's details, its condition, and responded to all your queries. Based on our records, you acknowledged and accepted the car's condition as shown and discussed during this session by signing the agreement. The damages you've pointed out were present at the time of sale as per our comprehensive and thorough record-keeping, which you had agreed to before the purchase. We are committed to resolving any potential issues professionally through the agreed-upon arbitration process. We kindly request that communication remains within our business hours, to ensure the well-being of our staff. We understand that post-purchase, you may be experiencing some regret. However, given the extensive and thorough process we followed, along with your acknowledgment, we believe we met our obligations to provide accurate and detailed information about the vehicle. Should you wish to pursue the matter further, we'd like to remind you of the arbitration agreement that was signed at the time of purchase. We regret any frustration you've experienced, and we are hopeful for a fair resolution that satisfies both parties. Sincerely, Customer Relations Manager, HBi Auto

Aug 04, 2023 -

jim.lipman responded

I will be pursuing this matter in every way I can. Arbitration and otherwise! You guys are schooled in the arT of the con! You used the CPO on the carfax to convince me that the CPO warranty listed, applied. That's not true! There are TOYO Tires on a car and I was told they were Michelin. Lies! Any nicks dents, issues with the car? YES, you lied again! Carbon Fiber inserts ruined, body damage, missing parts wrong tires... I just sent you an itemized list of the damage & missing parts from an actual Porsche dealer for you to pay... No response! You guys screwed me every way you could to just barley make it legal to the letter of the law! SHAMEFUL!!!!!!

July 25, 2023

Absolutely the best experience! Jose was super helpful and responsive and got me right into my dream car! Go see Jose! More

by blondie61472
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaige Hawotte, Jose Jimenez, Jamie Livengood
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July 22, 2023

Amazing selection of the worlds best vehicles. All the team were awesome with a true love for the cars they carry. No frills, just fantastic cars and honest people. More

by piercepop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
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July 22, 2023

Jose made the whole experience painless and easy. I would highly recommend HBI Auto for any Porsche or exotic purchase. They’re knowledgeable about shipping and will work with you on price. Fantastic More

by nrodenbaugh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez, Julie Parham
Report | Print
July 19, 2023

They had quick service and were willing to help as I was flying in from out of town. More

by iceracer22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaige Hawotte
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July 18, 2023

Good follow up, they answered all my questions promptly. Kept me informed as the transaction developed. Drop off service was a real nice touch. More

by gmacdonald.metal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
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July 17, 2023

Nice car however, they did not make it clear that they were going to the registration for me in the state of Maine so it cause a lot of confusion. Two weeks later I’m still waiting to see if my car is re More

by igbabb
Recommend Dealer
Yes
Employees Worked With
Billy Wenk, Gaige Hawotte, Lucius Taylor
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July 14, 2023

Kind, helpful people, helped me find a great deal, quickly. Car was well kept and detailed before I got it too, which was nice. More

by ethan99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez, Lucius Taylor, Jamie Livengood
Report | Print
July 13, 2023

Jose was very helpful and knowledgeable on the Macan we purchased. They gave us a fair deal for our trade in and they were great to work with. More

by Jbanasiewi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Report | Print
July 08, 2023

Had PPI done. Very thorough and helped answer many questions. Chose HBI cuz I new I could trust them. More

by reelwall
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Taylor Pegram
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