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HBi Auto

Mocksville, NC

Overview
Employees
Reviews
Vehicles
1.9
125 Reviews
We aim to “exceed your expectations” for an independently owned and managed establishment. We specialize in Porsche, Ferrari, Lamborghini, Audi R8, and McLaren automobiles. As vehicle enthusiasts, HBi Auto delivers industry-leading service that expedites the service & sales experience. We create a second-to-none customer experience. Full-service vehicle repair, upgrade & maintenance personalized to your needs. Delivering exceptional customer service and experienced premium services. Including Automotive Sales, Consignment, OEM Alignment, Paint Correction, Detail, Nationwide Pickup & Delivery. Building relationships one car at a time.
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137 S Park Pl

Mocksville, NC

27028

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Showing 125 reviews

October 19, 2023

Good experience with the dealer; pricing good and trade in was very fair thank you More

by ztylertempleton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaige Hawotte, Jose Jimenez, Jamie Livengood
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October 18, 2023

Taylor has helped with basic and advanced service on my Gallardo several times. He's knowledgeable about my options on issues ranging from basic service, tire replacement, to windshield replacement. Taylor More

by danfaltyn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Taylor Pegram
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October 17, 2023

Super great experience! Friendly staff and very knowledgeable. I look forward to conducting business with them in the future ! More

by mbeck1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gaige Hawotte
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October 17, 2023

This is the worst dealership I have ever had the unpleasant experience of doing business with. Unprofessional, disrespectful, dishonest, discourteous, I could go on but they’re not worth my time. More

by Jimtalkie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sale by phone
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October 13, 2023

Always a superb experience at HBi Auto! Concierge level service! Gaige was so helpful and he made the buying process easy! And I will always have my Porsche serviced by HBi Auto - no one More

by wwharris1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaige Hawotte, Julie Parham
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October 11, 2023

Initially my conversation didn’t go well with my salesman, I felt disrespected, I reached out to the owner/manager, he corrected the problem, my salesman was sincere in his apology. The owner/manage More

by faryanpur
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Gaige Hawotte
Report | Print
Oct 12, 2023 -

HBi Auto responded

Dear Mohammad, I'm truly sorry to hear that your experience with us didn't meet your expectations. Your feedback is crucial for our ongoing efforts to improve, and I appreciate the opportunity to address your concerns. Regarding the red dot on the leather, we discussed this issue in detail during our recorded phone and video calls. We made it clear that while we would do our best to remove it, we could not guarantee complete removal without affecting the leather itself. I apologize if this was not clear or if it did not meet your expectations. Concerning the vehicle's cleanliness upon its arrival, it was shipped via open transport as agreed upon. This method exposes vehicles to the elements, making it unrealistic to expect the car to arrive in pristine, showroom condition. This is a common industry standard. I'm pleased to highlight that the car passed the Porsche dealership inspection with flying colors, exactly as we promised. As specialists in Porsche vehicles, we pride ourselves on the quality of our inventory. Your insights are extremely valuable, and we're open to discussing further steps to make things right. We take your satisfaction seriously and are willing to work towards regaining your trust. Thank you for your feedback.

October 05, 2023

Will not buy another car from them they lie about a lot of stuff That's not good More

by oneal.rush
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaige Hawotte, Jose Jimenez, Jamie Livengood
Report | Print
Oct 12, 2023 -

HBi Auto responded

Dear Oneal, I'm genuinely sorry to hear about your dissatisfaction. Our goal is always to provide a positive experience for our customers, and it's disheartening when we don't meet those expectations. Regarding the charging cable you mentioned, we made it clear at the time of purchase that it was not included with the car. Our discussions were transparent about this specific issue, and we fulfilled all the other commitments we made to you. Your satisfaction is important to us, and we're open to discussing any outstanding issues you may have. Please feel free to contact us directly to resolve your concerns. Thank you for your feedback, as it helps us improve our service.

October 05, 2023

Great service great people was great experience over all will buy from them again thank you again More

by cookjamie217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Wenk , Gaige Hawotte, Jose Jimenez
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Oct 12, 2023 -

HBi Auto responded

Dear Jamie, Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. It's wonderful to know that our team's effort to provide excellent service was appreciated. We look forward to serving you again in the future. Your kind words are the best encouragement for our team to continue doing their best. Thank you for choosing us, and we can't wait to welcome you back!

October 03, 2023

This is one of many visits and the team took great care of my 560 sl 1987 mercedas benz More

by YOGATRIANGLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan, Taylor Pegram
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Oct 12, 2023 -

HBi Auto responded

Dear Steve, We are absolutely delighted to hear that you had another positive experience with us, especially with your treasured 1987 Mercedes-Benz 560 SL. It's always a pleasure taking care of such a classic vehicle and we're glad we could meet your expectations yet again. Thank you for your continued trust and for the 5-star review. We look forward to many more visits and the opportunity to serve you in the years to come.

October 03, 2023

Very pleasant to deal with and very prompt to pick up my vehicle. Gave me up front cost estimates. Truck driver was excellent also More

by MAPCTA1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Taylor Pegram
Report | Print
Oct 12, 2023 -

HBi Auto responded

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a pleasant experience with us, from our upfront cost estimates to the professionalism of our truck driver during pick-up. We strive to make every aspect of our service as smooth and transparent as possible. Your positive feedback serves as great encouragement for our team to continue providing top-notch service. We look forward to assisting you again in the future.

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