HBi Auto
mocksville, NC
Hours
Sales/Showroom
Monday 10:00 PM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 10:00 PM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 8:00 PM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Absolutely, DO NOT enter into contract or put any deposit on a vehicle here without doing just a little research. The bad reviews are everywhere BBB, reddit, google you name it. I'm guessing the g deposit on a vehicle here without doing just a little research. The bad reviews are everywhere BBB, reddit, google you name it. I'm guessing the good reviews are fake. Thank god for AMEX, or they would have stolen my deposit along with the others before me. I made the mistake of thinking they were as legitimate as they portray themselves to be More
Entered into a purchase agreement of a 2018 Cayenne with the CPO label at the end of 12/25. Received the vehicle about 2 weeks later. Had 250 more miles on it than the mileage disclosure we signed at purcha the CPO label at the end of 12/25. Received the vehicle about 2 weeks later. Had 250 more miles on it than the mileage disclosure we signed at purchase. Drove about 500 miles- the vehicle overheated and stalled. Took it to the Porsche Nashville service dept (they were outstanding; see separate review) for a deeper dive. Coolant leaks around the thermostat and breather tube; oil leaking from valve cover gaskets, oil drain plug, timing cover bolts, and vacuum pump; amplifier was corroded; sunroof drains clogged. Carfax showed drains cleared by HBI 1 week prior to purchase. Raised concerns to HBI; no response. Emailed Evan, Niko, Billy, Derek, and John- no response. Calls to the main line and cell line, texts, and emails- no response. The warranty advertised is a basic 3rd party used car warranty. It did cover some of the expense (roughly $6,000), but did not cover the full labor hours from a certified Porsche dealership service facility. Have sought arbitration and will update the review once proceedings are completed. More
He plays the Shell game and lied to me about one one the pre delivery processes I will make everyone know just how difficult this stealership is to resolve issues that I should have never had pre delivery processes I will make everyone know just how difficult this stealership is to resolve issues that I should have never had More
Honesty, integrity and common decency are bankrupt at this dealership. After agreeing on price and trade, unforeseen circumstances rapidly deteriorated this agreement that compelled me to revaluate this this dealership. After agreeing on price and trade, unforeseen circumstances rapidly deteriorated this agreement that compelled me to revaluate this contract and review all legal documents. They forged my signature which were notarized not in my presence but by them, in house over 800 miles separating us. . I spoke with Finance manager and we agreed to void contract. Unbeknownst to me, they never refunded the money to the bank. Three Months later I have now been in contact with bank explaining that I never completed sale and that I never secured car that was financed.. They are now aware that HBI auto still has the Porsche I was going to purchase sitting in their dilapidated worn out broken down dealership. The Lack of compliance manger then went ahead and filed a false instrument with the state of NY DMV and secured a title to my Corvette with a forged signature in my name. It was not until the North Carolina Highway Patrol notified me of this deception, that this occurred. Prior to this, the lack of compliant manager Mary Valhos attempted to report my Corvette stolen in the State of NY sending the Police to my residence. Their investigation revealed that HBI auto was conducting business in a fraudulent manner. Their attempted threats to intimate me failed when I pushed back and this incident has now turned into a criminal investigation as the owners are now the subjects of an investigation from NY to North Carolina. This company believes in it's own false narrative. After their attempt to report my car stolen, they then hired a recovery company to seize my car. On the affidavit they falsely identified themselves as a bank and stated that I owed them $43,000......STAY AWAY, BE CAUTIOUS! You would have a better chance of flying the space shuttle than have a smooth experience with this unscrupulous company. More
TERRIBLE AND UNPROFESSIONAL SCAM AWARENESS - 🚩🚩🚩🚩🚩🚩 this dealer is very good at one thing and it’s not selling cars it’s scamming people and stealing money do not give them any money or l 🚩🚩🚩🚩🚩🚩 this dealer is very good at one thing and it’s not selling cars it’s scamming people and stealing money do not give them any money or leave them a deposit I highly recommend u save ur time and search elsewhere this dealer will not contact u back fast until they take ur deposit then they won’t really put u as priority and especially if ur not local then they will put u on hold for there 48 hour deposit agreement and then sell the car and keep ur money before u have the chance to even finish the deal also please do a ppi inspection as mostly all there cars are all wrecked vehicles bought from track wrecks hence why the car fax on them will mainly be hidden from any damages I HAVE DONE BUSINESS HERE BUT SINCE THEY DIDN'T WANNA RESOLVE ANYTHING I PREFER TO KEEP MY NAME ANONYMOUS AS THEY THREATENED ME More
$7000 in repairs right off the delivery truck. Terrible communication and follow thru. Refused to sell car without installing PPF and did a terrible job that I can't get repaired because it's out Terrible communication and follow thru. Refused to sell car without installing PPF and did a terrible job that I can't get repaired because it's out of state. The absolute worst deal I've ever experienced and that includes dozens of transactions. The owners should be straight embarrassed. More
I want to share my recent experience with HBI. While I had a great conversation with Niko, an excellent sales guy, my overall encounter was disappointing. As the end of the month approached, I While I had a great conversation with Niko, an excellent sales guy, my overall encounter was disappointing. As the end of the month approached, I was drawn to a dealership that appeared to have great reviews and a fantastic selection of cars. However, I felt pressured to sign a contract and pay a deposit to secure a vehicle. They informed me they couldn't secure a loan for me because “I have almost 400k in auto loans.” 🤣 Fortunately, my credit union promptly handled the financing, and they were set to mail a check after the weekend. The same day I left my deposit, I received a call stating that the dealership sold the car to someone else, claiming I took too long to finalize my deposit. I was waiting to secure financing before I paid any "non-refundable" money. Wouldn’t you do the same? To make matters worse, the CEO contacted me, insisting that I took too long to place my deposit and then claimed the deposit would hold the car for 48 hours—which it clearly did not. He further threatened me by stating he wasn’t obligated to refund my deposit and pressured me to remove my negative reviews, citing a clause in their contract that allegedly prohibited me from doing so. This clause is not only unprofessional, but it is also illegal under The Consumer Review Fairness Act (CRFA). He gave me just 24 hours to remove all reviews, using my deposit as leverage against me and their questionable sales contract. Beware of such practices if you’re considering doing business with this dealership. More
Coolant leak 1hr of ownership, dealership found front brakes excessively worn, rodent damage $2k in repairs 1st day. Told by sales manager "things happen". Screwed.. brakes excessively worn, rodent damage $2k in repairs 1st day. Told by sales manager "things happen". Screwed.. More
Professional and courteous. Technicians are friendly and knowledgeable. HBI is the real deal, great for track inspections too. Highly recommended! Technicians are friendly and knowledgeable. HBI is the real deal, great for track inspections too. Highly recommended! More


