HGreg Nissan Kendall

I went yesterday to do a test drive, I had an appointment at specific time, after confirming thru text messages, I waited like 20 minutes for the salesman to bring the key to the car that I was going to test at specific time, after confirming thru text messages, I waited like 20 minutes for the salesman to bring the key to the car that I was going to test drive. We are in the middle of the pandemic and as I my surprised, I noticed few of the employees not wearing a mask and most of them wearing only covering their mouth, not the nose. I approached to the manager, Ariel Infante, to let him know my concerns about safety, and he answered me in a defensive mood, not apologetical at all. In matter of fact he was rude, he denied it, he even said that the customers have to use it. I asked for his name and left his office. Shortly, he came to me telling me that this is a private company that does not allowed to take pictures, he said his people told him I did take pictures. He lied, because I never did, I even offered him to show my phone and he denied to see it. I felt very uncomfortable there, not safe and disrespected by the manager accusing me of something I did not do. I will do my car shopping somewhere else. More

On November 18, 2020 I went to HGreg Nissan Kendall you look at a 2017 Nissan Altima. I was met by Elias Khawam. He made purchasing a car a pleasant experience for me. He is very knowledgeable, polite, and look at a 2017 Nissan Altima. I was met by Elias Khawam. He made purchasing a car a pleasant experience for me. He is very knowledgeable, polite, and courteous. Everything was completed in about one or two hours, and appeared to go like clockwork. More

Totalmente agradecida por el trabajo en particular de uno de sus vendedores (Pedro Antonio Martin) se nota la experiencia y el conocimiento de su trabajo en general... recomendado 100% de sus vendedores (Pedro Antonio Martin) se nota la experiencia y el conocimiento de su trabajo en general... recomendado 100% More

I want to share my experience as a satisfied customer of Hgreg Nissan Kendall. I was not entertaining the purchase of a vehicle as I thought that my credit score would not be sufficient. We initially wen Hgreg Nissan Kendall. I was not entertaining the purchase of a vehicle as I thought that my credit score would not be sufficient. We initially went to another Nissan dealer where our credit was ran & we got a round about figure of how much our payments would be, it was not in our budget so we decided to leave & not make a deal. I then thought about Hgreg Nissan Kendall. I was extremely hesitant about reaching out to Hgreg Nissan Kendall as they are soooo far from me. I went ahead and made the phone call, I spoke to the salesman (Joe Torres) where he assured me they would beat or at least try to make a deal I couldn't walk away from. He accommodated me as much as he could via the phone so I wouldn't have to make a trip down there if I wasn't completely content. He gathered all the required information from me as well as exchanging the vehicles info with me so I could get insurance quotes to make sure I was within my budget. I felt so bad as I had so many questions & concerns however he answered all my calls & professionally put to rest all doubts/confusions I may of had. After an exhausting 5 days of back & forth communications, number configurations & insurance changes I was convinced to come in & make a deal. The professionalism was at an all time HIGH. From the salesmen: Joe Torres & Ismael Costafreda, the Finance director: Darryl Garrib & the Finance Manager Zadiel Alfonso. My entire experience was nothing less than EXCELLENT! So EXCELLENT that we purchased 2 vehicles. I will definitely recommend to ALL family, friends, coworkers & anyone else I can spread the excellent experience to! 5 STARS!!!!!! More

Excellent client experience from beginning to end. Ricardo Chavez and TEAM made the entire process from auto selection to leasing memorable. Highly recommend dealership for your next lease/purchase. Ricardo Chavez and TEAM made the entire process from auto selection to leasing memorable. Highly recommend dealership for your next lease/purchase. More

As always excellent service I have lease many vehicles from this dealership and this team have always provide me with the best service Thanks for everything from this dealership and this team have always provide me with the best service Thanks for everything More

My car salesman yoarkys nunez was outstanding and excellent with me. He is very knowledgeable and helpful. I had the best experience that I ever had. excellent with me. He is very knowledgeable and helpful. I had the best experience that I ever had. More

WARNING........DO NOT TAKE YOUR CAR HERE FOR SERVICE. I took my Nissan Frontier for a diagnostic check cause it kept stalling and they gave me a diagnosis of faulty catalytic converters. They wanted to ch took my Nissan Frontier for a diagnostic check cause it kept stalling and they gave me a diagnosis of faulty catalytic converters. They wanted to charge me $4200 to to complete the job, obviously that was an outrageously/ridiculous price, so I ordered the parts myself and had a certified mechanic put them on for me. After the mechanic took the catalytic converters out he told me the inside looked fine so he did not believe they were defective. Sure enough, after everything was on, the car still had the same problem. The mechanic came to the conclusion that it was the trucks ECU that was not working. I called Nissan and spoke to a manger by the name of Rudy and I explained to him how they had misdiagnosed my truck so I requested a refund to help cover for all the unnecessary expenses due to their incompetence. He rudely refused and said they are not responsible for misdiagnosing my truck. On a positive note, the service advisor, Liandy, who assisted me was very professional, helpful and understanding. Rudy should learn from him. More

Terrible experience Ive never been treated or experienced anything like this in my 37 years. Heres my story. Week 1: Three weeks ago I was driving to Key West FL from Sar Ive never been treated or experienced anything like this in my 37 years. Heres my story. Week 1: Three weeks ago I was driving to Key West FL from Sarasota FL with dad for fathers day. I stopped to scope out a Volvo S90 Inscription Polestar edition (very specific car) at HGREG Kendall, loved it. On the way back stopped to test drive and hopefully buy. I was told that they could not find the keys. 45 minutes later, when i was walking out, the "manager" George approached me and apologized. He said he was going to buy the car for his father, thats why the keys are not there and if I would wait (an undisclosed amount of time) a locksmith can come cut a new key. We had an appointment closer to home that afternoon and at that point didn't feel comfortable working with these guys. He said he would get everything taken care of and even ship the car to me, so... ok, maybe we are alright here. The next day an associate called and said the keys are ready. He then asked for a down payment. At this point there wasn't even a contract written or financial information exchanged. I didnt know this associate (and he obviously did no research or prep for his call) so I called George and let him know i would test drive something similar, close to home, and wanted to see a contract for the car. Week 2: after multiple requests, i was finally able to provide my credit info and received the initial offer. After a few changes (which took days to get through) i accepted. I asked if a deposit was needed to hold the car and was told by George (the manager), "not at this time, thank you". He told me he would put the contract, as discussed, in the mail for me to sign but needed to wait on vehicle delivery due to the holiday weekend. Week 3: The holiday weekend passes, nothing. I ask about the contact early the following week and was told it would be to me in three days. Three days passes, i ask George about the contract today (end of week). An associate calls me and tell me the finance manager will call shortly to discuss the deal. You already know what happened dont you? Why would they need to discuss the deal if we already had one? I was curious. Just before the finance manager was "supposed to call" the associate called me back. He told me that unfortunately the car I wanted was sold last week!!! He then told mew not to sorry but he has the identical car for less money with less miles!!! No way! Turns out they were going to try and sell me a T5 Momentum (base model). For clarity sake here, The Polestar Group for Volvo is like AMG for Mercedes Benz or the M Series for BMW. How could anyone compare the two? So, at HGREG Nissan of Kendall Ive been lied to, i've been deceived, They tried to bait and switch me, and i've been treated like a fool. Most disrespectful experience i've been a part of in my adult life! If you plan to buy a car there, dont rust a word they say. More