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HGreg.com Houston

Houston, TX

2.4
33 Reviews
HGreg.com has revolutionized the car-buying experience by offering customers a seamless, hassle-free shopping journey. With an extensive selection of high-quality pre-owned vehicles, HGreg.com stands out with its upfront wholesale pricing, a wide variety of options tailored to suit every taste and budget, peace-of-mind approvals, and a customer satisfaction guarantee that allows you to return your vehicle within 5 days or 500 miles if it doesn't meet your expectations. HGreg.com. Save More. Drive Happy.
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6737 Southwest Fwy

Houston, TX

77074

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Showing 33 reviews

June 26, 2024

Purchased vehicle March 24. STILL WAITING for title and tag. Have had to renew temp tag and if tag does not arrive today will have to again. Sorry! sorry! only goes so far!.late More

by Jleebrazos
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Office Mgr Elissa
Jun 26, 2024 -

HGreg.com Houston responded

I apologize for the delay in getting your title and tag. We strive to provide timely follow-up, so it's disappointing to hear about this experience. Please reach out directly so we can address this issue promptly. Thank you, Rodrigo Melendez - General Manager - rmelendez@hgreg.com.

Jun 26, 2024 -

Jleebrazos responded

Left message on 6/24 and again today for two different people. Come on, y'all return the calls and complete this purchase.

Jul 03, 2024 -

HGreg.com Houston responded

Hello! I will attempt to reach you via email, and I can also be reached at 833-237-8572. Thank you!

June 22, 2024

I had a pleasant experience with this dealership they were very helpful and kind Marty is a great salesman More

by Bjscott76667
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty
Jun 24, 2024 -

HGreg.com Houston responded

Bj, we're delighted to hear that Marty and the team at HGreg Houston provided you with a pleasant experience. Thanks for sharing your feedback!

June 20, 2024

Kyle in finance will lie right to your face. We were tricked into paying an extra $6,000 more than the advertised price. Save yourself heartache and go somewhere else. The salesman was nice b More

by tj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle in finance
Jun 21, 2024 -

HGreg.com Houston responded

I'm sorry to hear about your experience with our finance department. We strive for transparency and it's concerning that you feel misled. Your feedback is important, and we'd like the opportunity to address this issue directly. Please reach out when you can so we can make things right. Thank you, Rodrigo Melendez - General Manager - rmelendez@hgreg.com

April 24, 2024

My spouse and I purchased a 2018 Ram 1500 from them yesterday, we did some leg work before hand (Getting pre-qualified, shopping around online, etc) which seemed to make the process even smoother. We w More

by Bgracemitchell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel Avila, Jerome, Victoria, Hugo
Apr 24, 2024 -

HGreg.com Houston responded

We're so glad to know that your experience at HGreg Houston was smooth and efficient. We appreciate the time you took for preparation! Enjoy your new ride!

April 11, 2024

Watch out for the small print. The price looks good… until you see that they tack on $3,493 in fees. They have some horror story reviews to boot. BUYER BEWARE More

by Black Jack Shellac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Apr 11, 2024 -

HGreg.com Houston responded

We're sorry to see your concerns about the fees. Transparency is a key part of our business and we aim for clear communication regarding any additional costs. We would appreciate the opportunity to discuss this further with you, so please feel free to reach out at your earliest convenience. Thank you, Justin Kruse - General Manager - (346) 251-0640

March 27, 2024

LOT OF LIES once you go to the finance office! Please customers of HGreg tell Jerome you don’t have to take the extended warranty package in order to get approved for financing, he may call the ma More

by Krazyk1167
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manny (salesman) he was cool Jerome ( finance) he was a liar
Mar 28, 2024 -

HGreg.com Houston responded

We're sorry to read about your experience. We aim for transparency and honesty in all our dealings, so it's concerning that you felt misled during the financing process. We'd like to discuss this further with you directly, as we take these claims seriously and want to ensure a satisfactory resolution is reached. Please reach out at your earliest convenience. Thank you, Justin Kruse - General Manager - (346) 251-0640

February 12, 2024

Thanks so much again for your help with the car purchase Hyundi Elentra 2020 last week. I'll definitely recommend your services to my family and friends. Keep up the good work! More

by syedmasih2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Fread, Mr. Justin and Mr. Anthony
Feb 13, 2024 -

HGreg.com Houston responded

Congratulations on your 2020 Hyundai Elantra purchase! It's great to hear our team at HGreg Houston ensured a 5-star experience for you - thanks for the glowing recommendation and review!

February 08, 2024

As is, prepare yourself to look at everything. I purchased a f250 and learn a week later zi must replace all tires that are snow tires. Cannot handle temp over 50 degrees but sold this to me in te More

by Anthony Klaus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raquel
Feb 08, 2024 -

HGreg.com Houston responded

Anthony, I'm sorry to learn about the issue with your F-250. We aim for transparency and honesty in all our transactions so it's disappointing to hear this feedback. Please reach out directly so we can discuss a potential solution and least understand more about what happened here. I look forward to hearing from you. Thank you, Justin Kruse - General Manager - (346) 251-0640

June 01, 2010

BUY IT HERE ... SERVICE IT ELSEWHERE. Overall, it's a mixed bag. The sales experience was outstanding ... professional, low-key, with no pressure whatsoever. Service is another matter. I purchased a 2008 More

by Jewopaho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
October 17, 2008

I shopped around many different vehicles and many different dealerships and walked away from Southwest Lincoln Mercury with a program 2008 Mercury Milan and NO regrets! I've always felt like buying More

by schlidt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hungate, Pat O