HGreg.com Orlando

"1st Class Service in Sales/Finance" but poor service dept. Please ask for Salesman, Alexander Avila and Shany in Finance. When we first arrived we were not greeted. there were sales persons around the desk as Please ask for Salesman, Alexander Avila and Shany in Finance. When we first arrived we were not greeted. there were sales persons around the desk assisting their perspective customers and 2 young ladies sitting behind computers on each side of the sales desk when you first enter the building; they are the persons you see first to get checked-in. However, if they politely spoke and said "Good day, can either of us check you in" or "Can I assist you"; instead of the small sign that says check-in here first, that can easily be missed by a first time visitor, it would make getting started much easier. So,once we checked in we were introduced to Alex things went smoother; and he was very nice, so pleasant and such a people person. Alex listened to what I wanted and assisted us with looking up the vehicles of interest on the computer so that we could get the correct stock# and pull the vehicles for test driving. That process took about 45 min and I made my decision; wait time to be called in to finance took too long for me, that was another hour of just waiting but, Alex kept checking on us and went to finance to get things moving along. Alex escorted us into Shany office for the finance process which went quickly and smoothly, Shany was very knowledgeable but, some things were not discussed or disclosed to us before hand and in reading my contract I missed or overlooked somethings. So Buyer beware and PLEASE READ every detail of your contract and the listed "PURCHASE INFORMATION", there is a charge on there for "ETCHED SHADOW MARK" that I DID NOT ask for , was NOT informed about but I was CHARGED for it; and I am still trying to get a call back in regards to it being removed. Here is were things go very bad, "THE SERVICE DEPT".... We waited over an hour for them to verify my auto insurance which I had already added myself and the declaration of insurance page was already in my folder. No one updated us on what was going on but the employees were just sitting around chatting amongst themselves. We had to keep going over to them asking who had my folder and what was the hold up for me getting my vehicle tagged and keys so that I could leave. Finally after an 1hr 30min we got the keys and left. I was suppose to get a call from service in about 2 days to bring my truck in for 2 new tires, they never called and I had to call several times to complain, after 3 weeks I got my appt to come in; again POOR service department employees, they don't greet you, speak or keep you updated on your service progress while waiting, long wait time over an hour and the waiting area itself is unfriendly! There are no magazines, no television, NO free coffee, tea, hot chocolate, water or doughnuts!! I get all that at a Dodge, GMC, Jaguar & Mercedes Benz Dealer Service Departments. "HORRIBLE SERVICE DEPARTMENT" More

Great experience Great sales person no pressure. Great selection of cars. I would definitely be coming back for my next vehicle. Professional friendly environment exce Great sales person no pressure. Great selection of cars. I would definitely be coming back for my next vehicle. Professional friendly environment excellent customer service. More

Wilbur Williams Purchased 2 vehicles this month from Diego. Diego was very good in closing the deal. The C250 purchased first has a few issues. Diego is involved all Purchased 2 vehicles this month from Diego. Diego was very good in closing the deal. The C250 purchased first has a few issues. Diego is involved all the way in getting these issues corrected. The 2nd vehicle was a more expensive purchase for my wife. Diego agreed to provide a diagnostics test on this vehicle due to not having one completed on the C250 nor test driving it. The car checked out excellent and drives very good. Once Hgregg corrects the issues with the C250 and both my wife and my daughter will be happy with both purchases. Thanks Diego. More

Great price, A lot vehicles to choose , great price, buenos precious y muchos vehiculos para elegir, encontré el pago mensual que andaba buscando, y el vehículo qu A lot vehicles to choose , great price, buenos precious y muchos vehiculos para elegir, encontré el pago mensual que andaba buscando, y el vehículo que me gusta More

Great Experience! Had a great experience buying a car at HGREG starting with help Dairo Moreno, Bismark from financing, Sigrid from insurance and Sabrina as well. Than Had a great experience buying a car at HGREG starting with help Dairo Moreno, Bismark from financing, Sigrid from insurance and Sabrina as well. Thank you guys for such a great service and experience. More

Ask for Marcos! If anyone is looking for an easy and fast car buying experience I definitely recommend Hgreg! Marcos helped me find the car of my dreams and made sure If anyone is looking for an easy and fast car buying experience I definitely recommend Hgreg! Marcos helped me find the car of my dreams and made sure everything about my first car buying experience was perfect and stress free. He updated me daily until my car was ready and was very kind. More

Brandalyn- 5 STARS! I was in between vehicles, trying to find the perfect car before turning my lemon into Chevy. Brandalyn made this car shopping experience by far the b I was in between vehicles, trying to find the perfect car before turning my lemon into Chevy. Brandalyn made this car shopping experience by far the best I've ever had. I've bought several cars from several different dealerships and never quite experienced the dedication and positive experience she had to offer. After almost 3 weeks of checking out different cars at hGreg and test driving too many cars to count- we found the perfect car. Brandalyn was always on top of it for me and extremely patient- I'd text her to tell her I found a something online and she would have it pulled up for me ready to go before I even arrived at the dealership. Aside from the dealership being cheap; I asked them if they could get me a second key and a navigation SD Card as those were listed options and every car has 2 keys. But they refused to do anything for me. Spending over $43000 on a Mercedes-Benz I would expect way better customer service from the actual dealership themselves. I had a few things I was really concerned about on the car and Martinez, the shop foreman came over to look at it and assured me he would make sure I was satisfied when I picked up the new car. When I picked up the Benz his attention to detail and aim to please me was spot on- he did an amazing job making sure every concern I had was taken care of!! I would absolutely recommend anyone that is looking for a car to stop by hGreg and ask for BRANDALYN!!!! She's amazing and I absolutely LOVE my new 2018 Mercedes GLC300. Thank you Brandalyn and Martinez!!!!!! 😁 More

Very happy Very Helpful staff. Best car baying experience. My thanks to Sellers’s man addie and finance manager ozkan. I’ll recommend you guys everyone I know. Very Helpful staff. Best car baying experience. My thanks to Sellers’s man addie and finance manager ozkan. I’ll recommend you guys everyone I know. Thank you for everything. More

Corolla I came in to buy a corolla and Brenda lyn did everything to help me feel comfortable and when she was not sure of an answer to my questions, she found I came in to buy a corolla and Brenda lyn did everything to help me feel comfortable and when she was not sure of an answer to my questions, she found the answer and got a finance manager involved. I didn’t buy the corolla but when I can get a better rate with my credit I’ll be back. More

AWESOME! My experience with HGreg was AMAZING! My salesperson Brandalyn was freaking AWESOME! She’s like the Wonderwoman of sales! Bying a car can be extremely My experience with HGreg was AMAZING! My salesperson Brandalyn was freaking AWESOME! She’s like the Wonderwoman of sales! Bying a car can be extremely stressful, but I was completely comfortable with her from the beginning. She is very knowledgeable and personable! The finance department was great as well. Usually once I get to this point my anxiety kicks it up a notch-Never happened. Kashif (finance department) made sure I left there with the car I came for and a payment I could afford! Singrid, is the last person I came in contact with. She shopped around and found cheaper insurance for me before I left! Outstanding! More