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HGreg.com Orlando
Orlando, FL
2,345 Reviews
At HGreg.com, we stand behind the quality of our vehicles and want you to be completely satisfied with your purchase. That's why we offer a 5-day, or up to 500 mile exchange policy. If you're not completely satisfied with your purchase, you may conveniently exchange it for another pre-owned vehicle within 5 days or 500 miles (whichever comes first) of your purchase. Please note that certain restrictions apply, and the exchange is subject to the terms and conditions of our policy. You can review our policy in full before making your purchase. If you have any questions or concerns, please contact us for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,345 reviews
January 22, 2019
Best Dealeeship Ever!!!!Wow I want to start by saying I'm so happy I found this dealership. Customer service is on another level. No pressure at ALL!!! They made my car purchase I want to start by saying I'm so happy I found this dealership. Customer service is on another level. No pressure at ALL!!! They made my car purchase so smooth Eddie B was great very informative. I love Hgreg when I got turned out at other places they gave me an opportunity. I'm forever grateful 😁😁😁 More
by yaishaquiles
Verified CustomerEmployees Worked With
Eddie Bush
January 22, 2019
Butch was excellent and was very patient!!! Love the treatment Butch gave myself and wife on our search for her new car. The pressure of wheelin and dealing was taken off the table. Prices on Love the treatment Butch gave myself and wife on our search for her new car. The pressure of wheelin and dealing was taken off the table. Prices on every car clearly marked with two points of history on every car. Will be returning back for our next car!!!!! Jeff More
by Jnemeth
Employees Worked With
The fellow who got are car ready to go!!!!!, BUTCH Terlizzi
January 22, 2019
Poor service after the sale After doing a lot of research online we decided to travel 3 hours to Orlando to see a few cars we were interested in at H.Greg. I was warmly welcomed After doing a lot of research online we decided to travel 3 hours to Orlando to see a few cars we were interested in at H.Greg. I was warmly welcomed and taken by Cadmar to see the 3 cars I was interested in. One had quite a bit of interior damage and the second was unavailable so I decided to take the 3rd for a test drive and ended up purchasing the vehicle. The buying process was easy and Johny was great at completing our financing which I already had pre-arranged with my credit union. I was issued a We Owe for a new tire (one of the tires was almost bald) and to inspect/replace the rear brakes (concerns of them being worn too low and rotors having deep scratches). Their service department was closed so they were unable to do it that day but told me to bring the We Owe into any H.Greg location and they would take care of it for me. This is where things began going downhill. Since I live over 2 hours away from the nearest location I called and asked if it was possible for me to purchase a tire and be reimbursed to avoid driving so far for just a tire. After many failed attempts to contact the service department (goes to voicemail and the mailbox is always full) and being transferred many times the manager finally agreed to reimburse me if I purchased a tire and had it installed myself. I also asked about being reimbursed for having the brakes inspected and replaced if needed which he agreed to as well. It just so happened that some family had come into town and wanted to take a trip to Orlando so I called and told them I would just bring it in since I was going to be in town and it would be easier. I drop the car off the night prior to have it service the next day and the guy who takes the key in the delivery department says absolutely nothing, so I ask him if he needs any information and he just nods and says "no, I'm good to go". I call the next day to check that my car had made it into service due to my interaction the night before. I was transferred multiple times before getting ahold of someone who could answer my question. They mention the car was ready to go and that the new tire was put on. Great. So I ask about the brakes and they say they are unsure and would have to get ahold of the service department and they would call me back. I never received a callback. I show up to pick up the car and was directed to the back, I walk right past Cadmar (My Salesman) who makes eye contact with me and doesn't say a word, just turns and continues talking to his co-worker (they weren't busy at the time). All I was expecting was a hello and maybe a quick inquiry about how the car had been treating me, the typical customer service treatment. I received nothing. I went back to delivery to get the keys and asked if they were able to check the brakes and the attendant wasn't sure and would have to ask the service department which was closed. I asked if they had a service receipt that showed what was done or the results of the inspection and she said they didn't. I was then told the car was "probably" right outside the back doors. We walked all the way through the back parking lot clicking the remote to find the car which was in fact in the front of the building in customer parking. At this point, I'm already upset. I decided to check to make sure the tire was in fact changed, which it was. I then check the brakes and noticed they hadn't been changed which completely put me over the top since I had never received a callback and was limited on time there in Orlando. To top it all off on my way home I receive a call from one of their departments asking me if I am the guy who fixes windshields... How unorganized can you be if your mixing customers and vendors information up? This is one of the few bad reviews I have ever given a company. Completely disappointed with how everything ended up. Would never buy a car there again. More
by Adaryll G.
January 22, 2019
Amazing Great dealer. Great service and Crista (finance) helped me alot .. i will come back to buy another car when i need it!!!! Thanks again A++ Great dealer. Great service and Crista (finance) helped me alot .. i will come back to buy another car when i need it!!!! Thanks again A++ More
by Pekas
January 21, 2019
Great Prices. No Sales Pressure. I bought a truck at HGreg Orlando and it was a great experience. Ours sales guy Butch wasn’t pushy at all and made sure we had all the information we I bought a truck at HGreg Orlando and it was a great experience. Ours sales guy Butch wasn’t pushy at all and made sure we had all the information we needed to get the truck we wanted. We got the truck for $2k below kbb which was great. The only reasons this isn’t a 5 star review is because 1) the finance manager was extremely pushy when it came to trying to sell us extended warranty and gap insurance which we weren’t interested in and 2) it did take quite a long time to get the truck after all the opera were signed. They washed it up for us which was great, but I definitely feel the process could have been expedited with a little better communication from the finance guy once we signed the papers. However, if I am having to be that knit picky to find something wrong with the dealership, clearly they did a great job. I would recommend everyone go there to buy their next used car! More
by ntking
January 21, 2019
Disappointed at best Got a car and brought it back the next day after problems presented. No apologies from sales person. I feel the dealership knowingly sells cars with Got a car and brought it back the next day after problems presented. No apologies from sales person. I feel the dealership knowingly sells cars with big problems More
by Distraught customer
Employees Worked With
January 21, 2019
2015 BMW Great sales person !!! A+ I called before another sales rep dropped the ball. Butch picked up where they left off ensured that I was ok with the c Great sales person !!! A+ I called before another sales rep dropped the ball. Butch picked up where they left off ensured that I was ok with the cad before driving off the lot. More
by Micky
Employees Worked With
BUTCH Terlizzi
January 21, 2019
great place First of all, lengthy research online showed that HGreg had the best balance quality/price. Once there, Eddie proved to be a seasoned salesman, offer First of all, lengthy research online showed that HGreg had the best balance quality/price. Once there, Eddie proved to be a seasoned salesman, offering just the right amount of assistance - which was deeply appreciated. He even went out of his way to procure us some bottled water, that day the dealership seemed to have issues with it so he stepped in. We had a long and tiring day, as we drove almost 3 hours to get there and 3 hrs back, but in the end we got the car we hoped for, financing was exactly what we wanted, the car was prepped and we left with it at the end of the day. Everybody was helpful and nice, place was clean and smelling good, inventory extremely large and well adjusted quality/price, I can only hope they will solve soon the issue with the drinking water :) Thanks Eddie and Kashif, you are fondly remembered every time we climb in the car we already love. More
by andageo
January 21, 2019
2015 Silverado It felt a bit like an airport when we walked in and we spent more time than we expected but we absolutely love my truck! It felt a bit like an airport when we walked in and we spent more time than we expected but we absolutely love my truck! More
by CSAFKO
January 21, 2019
Loving my Audi A4 One of the best car purchase experience I’ve had. Staffs are very friendly and professional, they have a large number of inventories dog different car One of the best car purchase experience I’ve had. Staffs are very friendly and professional, they have a large number of inventories dog different cars, I’m sure they’ll have what you’re looking for. Butch, the person who helped me was very knowledgeable, he knows a lot about cars which is very impressive. He kept me entertained while the finance department was processing my paper work. Thanks again! More
by Archiefied
Employees Worked With
Carmen Sarduy, BUTCH Terlizzi
