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HGreg.com Orlando
Orlando, FL
2,345 Reviews
At HGreg.com, we stand behind the quality of our vehicles and want you to be completely satisfied with your purchase. That's why we offer a 5-day, or up to 500 mile exchange policy. If you're not completely satisfied with your purchase, you may conveniently exchange it for another pre-owned vehicle within 5 days or 500 miles (whichever comes first) of your purchase. Please note that certain restrictions apply, and the exchange is subject to the terms and conditions of our policy. You can review our policy in full before making your purchase. If you have any questions or concerns, please contact us for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,345 reviews
January 21, 2019
Waste of time and very misleading advertising I can't say I was ever as disappointed in a car buying experience as I was recently. I thought I found my dream car Thursday night. I filled out the i I can't say I was ever as disappointed in a car buying experience as I was recently. I thought I found my dream car Thursday night. I filled out the interest page and began calling Friday morning. I send my id, copy of the commitment confirmation and credit card info. The manager was very slow to respond to each request to communicate and it took almost 4 hours before I was told everything was ok to make the over 300 mile trip to see my car. After passing 2 exits on the interstate, I make another call to confirm the location and am told my vehicle was sold. That there had been a pending sale on it since the previous Tuesday and the customer had picked the car up that morning. It is after 3p before this is communicated to me. So he offers to send a link to his business so I can see if there is something else I would like to see. I find my car again this time closer to me in the Orlando store. I inform him of my interest. He puts the deposit on the newest choice. It is confirmed with me twice more that I am on my way to the store to see the car "because he is sorting the cars now" and again when I call for the address it is asked if it is for the car I reserved and when I acknowledge it is the car "great. It's ready". This is around 4:15p-4:30p. I arrive at the store at 7:15p. I sit through the presentation of "who we are", "our safety" and "satisfaction policy". All along, I am very excited and anxious to see MY CAR! After what felt like an hour, I am finally about to see my car. I am approaching this black car in the dark and it is looking so beautiful to me --- until I am up on the car. The salesman (I had to grab as the one assigned to me could not be found after several attempts to call him had been made) opens the driver door and my face drops. The silver interior is scratched down to black in many areas and some pretty big areas, the steering wheel has a huge hole in the leather that is layers deep. Many buttons are not discernable because they are worn down to white. There is a screw in the front right tire. There is so much dirt on the car, I begin to wipe to see if it is a scratch/dent/dust. The rims have chrome missing on all of them down to a dark dull gray. There is a note on the windshield "oil change/center console". I ask is that something still to do and what else are they planning to do and when will the car be ready to leave as I was prepared to purchase the car on the spot. He leaves to check on my questions and I see the center console is missing half the door. The half that is there has one of its two hinges broken. He comes back with they will fix the tire. Now I am livid and on the verge of tears. I have just driven 3 hours to find this and "we don't negotiate". They misrepresented the car's condition. The car was not what they reported it was worth. They used kbb pricing for a car in excellent condition and this car was most certainly not in excellent condition. So it was not a great deal as they fraudulently used the wrong rating to price the vehicle. I didn't even bother to test drive it once I saw other features not working while we waited for him to return. We showed him the pics they loaded to the site and pointed out how none of the damage was shown or mentioned. I asked if this car was ready for me since they knew 3 hours earlier that I was coming, why didn't they at the very least clean the car in an attempt to show they wanted my business? Why if they are so safety cautious, did I have to find a screw in the tire in the dark? If they knew about the damage to the center console, why was nothing done to fix it or adjust the price? I only received comments like "you're right. I don't know. We should have" None of which helps me in my predicament. I am still in the market to buy two vehicles but I will never go to any of their locations. The person brining me to get the car is also in the market for a car as well as a few other of my friends and family and they have all been made aware of my horrible experience and no matter the price listed, will not come here. And if you're wondering, no there was very little effort made to earn my business. The cashier that had to give me my deposit back asked "you didn't want the car (after having come so far" and a man presenting himself as a manager of that location asked me to get a hotel and spend the night so I could come back to look again at other product. My friend asked if he was paying for that to which he immediatly answered no. Other than that, no efforts to earn my business. No escort out of the building and no apologies for anything else. More
by Disappointed
Employees Worked With
I was supposed to work with Alberto Mazry. Louis worked me instead. Dom sent a text while I was sitting there., Clementine Niyizibyose
January 20, 2019
Great Experience Go to HGREG in Orlando and ask for Marcos. He was straight forward in explaining how the process worked and made it as simple as possible. He gave me Go to HGREG in Orlando and ask for Marcos. He was straight forward in explaining how the process worked and made it as simple as possible. He gave me options and told me what what I should be looking at in selecting a car. He wanted to make sure that I got into a car that was the right fit for me and that I was going to love my choice. Great car, great price and great service. Great overall experience! Go and ask for Marcos! More
by Ty0822
Employees Worked With
Marcos Gomez, Jamel George
January 20, 2019
A great experience My entire experience was great from start to finish. I did not feel pressured at all unlike the other dealerships I had been to. Mr. Moreno was very My entire experience was great from start to finish. I did not feel pressured at all unlike the other dealerships I had been to. Mr. Moreno was very friendly and patient throughout the entire process. Everyone was very friendly, from the manager who did the addendum to the insurance lady. I wish I would have taken every one’s business cards since I’m not very good with names. I will definitely recommend that place to my friends and family members. More
by PDANTHIER
Verified CustomerJanuary 20, 2019
2013 Jeep Vehicle was very dirty in side not detailed or touched. Bought at night did not notice. Pickup in morning did not check. Tires were unbalanced Vehicle was very dirty in side not detailed or touched. Bought at night did not notice. Pickup in morning did not check. Tires were unbalanced More
by OALVARADO32
January 20, 2019
Excellent service! Prior to this experience all the cars I have purchased have been new. Needless to say, I was a bit apprehensive about the prospect of buying a pre-ow Prior to this experience all the cars I have purchased have been new. Needless to say, I was a bit apprehensive about the prospect of buying a pre-owned vehicle. Dairo the salesperson was extremely courteous and patient. He responded to my million and one questions and ensured that my needs were addressed. Kashif the finance manager was direct and to the point and clearly explained my finance options. Tommy Hung the manager, and Carlos the delivery specialist addressed a number of my post purchase questions and concerns and ensured that I left a satisfied customer. Ultimately, I purchased a 2018 Nissan Murano with low miles at an excelllent price. I would definitely recommend H Greg Orlando. Go check them out, and when you do- ask for Dairo. You won't regret it! More
by LaurenJ
Employees Worked With
Other Employees :
Everyone with whom I came in contact was courteous. Sorry I can't remember all their names., Clementine Niyizibyose
January 20, 2019
We liked the experience but the wait was terrible horrendous We liked the experience but the wait time was terrible and horrendous and to many people and steps to go thru. It should be more personal and hands on We liked the experience but the wait time was terrible and horrendous and to many people and steps to go thru. It should be more personal and hands on. A one on one. Instead of some many people and steps. Thank you. More
by swindolcemex65
Employees Worked With
January 19, 2019
No pressure, efficient buying experience. Great selection of EVs. Well thought out test drive valet system. Porters were quick, responsive.and courteous bringing vehicles up for test drives. N Great selection of EVs. Well thought out test drive valet system. Porters were quick, responsive.and courteous bringing vehicles up for test drives. No-pressure sales associates give you the bottom line without haggling. More
by jg
Employees Worked With
Yazmin Martinez, Eliana Martinez
January 19, 2019
Great experience Greeted immediately, had a great experience compared to other dealerships. Camilo was very knowledgeable and efficient and made the process feel conve Greeted immediately, had a great experience compared to other dealerships. Camilo was very knowledgeable and efficient and made the process feel convenient and less of a hassle. More
by Strnadicus
Employees Worked With
JUAN CAMILO ECHEVERRI
January 19, 2019
Purchased 2012 Ford edge sport Came in looking specifically for a vehicle and Yashira attended me. She was very welcoming and happy to tell me about how Hgreg works. Throughout visi Came in looking specifically for a vehicle and Yashira attended me. She was very welcoming and happy to tell me about how Hgreg works. Throughout visiting the vehicle she was very inviting and didn't feel pressured at all. Overall very friendly and understanding. Would recommend her. Thank you. More
by Dmannyregs
Employees Worked With
Yashira Pinto
January 19, 2019
Love my Prius! Butch was a pleasure to work with while buying my Prius! He looks out for the buyer and takes it at the buyers speed. I recommend asking for Butch wh Butch was a pleasure to work with while buying my Prius! He looks out for the buyer and takes it at the buyers speed. I recommend asking for Butch while shopping at HGreg in Orlando. Thanks Butch and tight lines! More
by Prius💙
Employees Worked With
BUTCH Terlizzi
