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HGreg.com Orlando
Orlando, FL
2,345 Reviews
At HGreg.com, we stand behind the quality of our vehicles and want you to be completely satisfied with your purchase. That's why we offer a 5-day, or up to 500 mile exchange policy. If you're not completely satisfied with your purchase, you may conveniently exchange it for another pre-owned vehicle within 5 days or 500 miles (whichever comes first) of your purchase. Please note that certain restrictions apply, and the exchange is subject to the terms and conditions of our policy. You can review our policy in full before making your purchase. If you have any questions or concerns, please contact us for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,345 reviews
December 18, 2018
Something is just not right! We came in looking for a specific vehicle. The test driving process was great. Very simple and very organized. Please advised Our salesman that we al We came in looking for a specific vehicle. The test driving process was great. Very simple and very organized. Please advised Our salesman that we already had preapproval from our bank. We were told that it wouldn’t be an issue which there should be no reason there would be an issue. My wife left me there without a vehicle since she had an appointment and I would be taking my new vehicle home. The finance department told me that since we were going to need to get a cashiers check i would not be able to take the truck home that night if I used my banks financing. Of course their suggestion was to get my financing through them. At this point in time I had been at the dealership for over 4 hrs so I said fine. Then when they couldn’t get me The rate that they had promised they All of a sudden were able to work with my current approval without issue and I was able to take my truck home. But not after a eight hour endeavor which appeared to be because just by the fact that they wanted me to get financing through them More
by Truckguy
Verified Customer
December 18, 2018
HGreg Civic Hybrid Buying Experience Desrired car was available at the right price. No hassle process, appreciate the friendly, transparent and efficient process. Got me in and out with t Desrired car was available at the right price. No hassle process, appreciate the friendly, transparent and efficient process. Got me in and out with the car I wanted! Thanks HGreg and Diego for the great service, will definitely recommend! More
by pingjustin
Employees Worked With
Sales person was Diego
December 18, 2018
Sales Rep Eddie Bush was great...Jorge (finance) horrible! I don't believe I would ever consider them again. Sales rep Eddie Bush was great! He saw us through until we were almost loading to leave. Finance guy I don't believe I would ever consider them again. Sales rep Eddie Bush was great! He saw us through until we were almost loading to leave. Finance guy Jorge was absolutely disrespectful. He advised us to leave and come back because the truck we went to see in the first place was being inspected. After being told consistently that we could not see the truck until after it was inspected, we were advised to leave for an hour and they would call us when it was completed. After an hour 1/2 we were called by our sales rep Eddie who said the car was ready for test drive. When we returned to the dealership Jorge informed us they had sold the truck. I was furious. Jorge told us such sarcasm "well we don't hold trucks!" I was done!! I knew then that was not the company for me. Btw...Eddie was still waiting for us to return. We had returned and were gone. But obviously Jorge did not let him know and that the car was sold from under him as well. Too many car dealerships in Orlando to be treated with such disrespect and lack of customer care. More
by Customer
December 18, 2018
Good service Everything was great and easy. Marcos did a great job. After test driving few cars he pointed on all pros and cons of particular vehicle. He was hone Everything was great and easy. Marcos did a great job. After test driving few cars he pointed on all pros and cons of particular vehicle. He was honest and showed us the right vehicle that fits all our needs. We are realy happy with the car that we bought. Thank you for a great experience. More
by Wolf
December 18, 2018
Great service, quick results I was able to get the car i have wanted for years for half the price. The service was great, and the results were fast. I was able to get the car i have wanted for years for half the price. The service was great, and the results were fast. More
by mr.mcmillon.michael
Employees Worked With
Randy Ceballos, ALEXANDER AVILA
December 17, 2018
D.T. and Leo are awesome! Employees I dealt with are awesome. My only complaint was the length of time it took for me to pay for my purchase and be able to leave. Employees I dealt with are awesome. My only complaint was the length of time it took for me to pay for my purchase and be able to leave. More
by DIANE.GEOFFROY
December 17, 2018
Excellent Experience This time I went back with wife. The Maserati was to big of a car for her. She selected a BMW. It was a complete great experience. Everything was fast This time I went back with wife. The Maserati was to big of a car for her. She selected a BMW. It was a complete great experience. Everything was fast and easy. It felt like everybody knew me there already and by name. It feels good. More
by cartagenavincent25
December 17, 2018
Best service I ever have This dealership has the best customer service that I ever been. From the beginning all the way to the end they treat me nice, with respect and honesty This dealership has the best customer service that I ever been. From the beginning all the way to the end they treat me nice, with respect and honesty. Every single one did a great job and made my day. I recommend 100% More
by yahairadavila64
Employees Worked With
Jessica Diaz, Manuel Cuevas
December 16, 2018
HGreg is the Dealer We Trust Everyone on the team that we had the pleasure of dealing with were professional, helpful, and prompt to address any concerns. There are many optiong Everyone on the team that we had the pleasure of dealing with were professional, helpful, and prompt to address any concerns. There are many optiong for where you could purchase a vehicle in Central Florida, but the experience at HGreg is unmatched. The prices are great, customer service is the staff’s first priority, and you can have full confidence in the quality of the vehicles. Financing was also a very easy process! More
by dc1989
Employees Worked With
Karlos Rosario
December 16, 2018
Very pleased Randy C. And the Hgregg team worked hard to get us into the car we wanted. Great customer service. From the gentleman at the finance bar to Singrid in Randy C. And the Hgregg team worked hard to get us into the car we wanted. Great customer service. From the gentleman at the finance bar to Singrid in Insurance, excellent-full service team. Love the car! More
by quevedo73.eq
Employees Worked With
Jasmine Figueroa, Randy Ceballos
