HGreg.com Orlando

Really nice people, great prices, operation needs some work. Salesperson Eddie was great! Very easygoing and patient while I agonized over car choices. I understand that the Jetport location is fairly new, an Salesperson Eddie was great! Very easygoing and patient while I agonized over car choices. I understand that the Jetport location is fairly new, and some inefficiencies are probably normal with a new team, but the entire process took me nearly eight hours. All will agree that’s just too long. I tested three cars and we hit delays right from the beginning. The first vehicle was brought out fairly quickly, but we were unable to conduct the test drive because there were no license plates available, so we had to wait until another customer returned. We were told to pull to the side and wait, but after several minutes passed and we noticed that other cars were leaving for test drives, it was obvious that we’d been forgotten. After returning from the first test drive, I requested two additional vehicles to test and I just got the feeling that the process of requesting and retrieving each vehicle wasn’t running smoothly. While I can’t point to any specific thing, while I was standing outside waiting and watching the operation, it seemed like there was a lot of confusion and delays. I waited longer for the cars to arrive than I thought seemed reasonable based on how many attendants were around and how many other customers were going through the process with me. Once I decided on the vehicle I eventually purchased, Eddie guided me through filling out the required paperwork and credit application very quickly and efficiently. During this process, I ran into something that was very disappointing from a company that is really pushing a message of transparency in their marketing and sales pitch. As Eddie reviewed the financial details of the purchase, I was told for the very first time in the process (a couple of hours in by this point) that there would be a ~$900 “dealer fee”. I’m not shocked that a dealership tacks on fees, but it’s very surprising that this “transparent”, no-haggle, what-you-see-is-what-you-get, dealer is holding back a nearly $1,000 bombshell. You can’t have it both ways guys! Either include the fee in the sticker price, or actually be transparent, and let me know that I’m going to be shelling out a lot more money than I thought when I saw your car advertised. I let it go, though. Still getting a pretty good deal on the car and really starting to get a little weary of how long it’s all taking - but ouch! There goes a lot of my down payment! On to finance. This part was immensely frustrating and unbelievably time consuming. I’m a small business owner and my credit isn’t fantastic at the moment, so I know this wasn’t a slam dunk for them, but it took a very long time (an hour?) to find out that my initial application was going to need some fine tuning. I quite like how updates during the process are sent via text messages, but instead of expediting the process, it felt more like this method allowed the finance processors to “get rid of me” and work on other applications. I’m sure some form of this innovation works very well, but once it became clear that my application was going to take some special handling, the delays between each text message just seemed to spiral out into an hours-long process of waiting and uncertainty. I would have felt so much better about the process if someone had recognized that things were “unraveling” and stayed with me until all the questions were answered, all the correct documents were acquired, and the application was finished. Instead, I spent an extremely nerve-wracking couple of hours waiting on text messages, wondering if this was even going to happen after all this time. Financing secured, we were escorted out to the insurance counter. There was another customer ahead of us that was clearly having some issues and both the women behind the counter seemed pretty busy with that. It took some time for her to let me know she’d be with us momentarily. Once she did get to us, she asked if I had online access to my insurance policy and let me know that I could add my new car that way if I knew how. She offered to do it, but that it would be an additional wait. Once I added my vehicle to my policy, I waited for several minutes to get her attention and when I finally did, she let me know that I needed to send her a verification form. I did so, then waited several more minutes to get her attention again so she could check to see if the document had arrived. She confirmed it had. I waited several more minutes, not knowing what to do next, and eventually interrupted her to ask. She informed me she was done with us and that someone would be bringing our car up so we could leave. We waited another half an hour, the car didn’t arrive and no one let us know what was happening. Eventually I spotted my salesperson, Eddie, across the building and ran over to flag him down. He went and found out that there was some sort of mix up with the detailing process and that the car was being detailed currently. I died a little inside. Eventually the car was brought up and we were informed that we’d been given a complimentary full tank of gas. I was grateful, but so exhausted I couldn’t really even enjoy driving home, especially since it was almost 10:00 PM and home was 70 miles away. Hopefully this information will be helpful in improving HGreg’s overall offering as well as the service experience at the Jetport Dr. location. Sincerely, Jason Sanders More

They were all wonderful, Chuck, Shanley , and Jamel. My husband and I had to purchase a 3rd car. We were not looking forward to going car shopping but Chuck and the team there made it a great car buying My husband and I had to purchase a 3rd car. We were not looking forward to going car shopping but Chuck and the team there made it a great car buying experience. I won't ever buy another vehicle anywhere else. Jamel and Shanley and the Insurance lady were all working to get us the best deal. Thanks Again!! More

The sales personnel and financing were excellent My salesman was extremely professional and very accommodating I will recommend this dealership to all my family and friends I really enjoy purchasi My salesman was extremely professional and very accommodating I will recommend this dealership to all my family and friends I really enjoy purchasing a vehicle from H Greg More

Amazing vehicle at an even better price! I was hesitant to visit HGreg because I had never heard of them, but am so glad I did!! I fell in love with a 2015 Pathfinder that had *all* the premi I was hesitant to visit HGreg because I had never heard of them, but am so glad I did!! I fell in love with a 2015 Pathfinder that had *all* the premium features at an unbelievable price! When I arrived, the car was exactly as I had hoped and made the decision to purchase easy. Jose was very helpful and patient as we played "car seat tetris" to make sure I could comfortably fit 2 car seats in the backseat. Marcos entertained my toddler by talking with her and putting Mickey Mouse on one of the computers. Would definitely recommend HGreg to anyone...especially if you browse the website and already know which vehicle(s) you'd like to see. More

great experience We were very pleased with the customer service shown to us at the time of purchase and after. Thank you very much to everyone involved for making thi We were very pleased with the customer service shown to us at the time of purchase and after. Thank you very much to everyone involved for making this experience smooth. We appreciated it all. Yong Gonzalez More

Buying a car Great customer service ... everybody was very helpful, smooth process no pressure . To buy and a great selection of cars ! From the sales person ov Great customer service ... everybody was very helpful, smooth process no pressure . To buy and a great selection of cars ! From the sales person over finance and insurance Service More

My purchase Bought a 2018 Nissian Maurano that had a clean car fax. Drove home found out had been in front end collision took to Nissian $2000 for repairs of da Bought a 2018 Nissian Maurano that had a clean car fax. Drove home found out had been in front end collision took to Nissian $2000 for repairs of damaged sensor and bumper. Called HGreg talked to manager told to bring in. They checked it said drop off we will fix it. Over a week later picked it up drive away and the bumper started to pop back off the sensor light cane back on. Nothing was fixed so what did they do for a whole week? Called and was left on hold manager never picked up. Very disappointed in this transaction. Feel lied to More

Wonderful service Manny is the best. He will ensure that you have all you need to make your new car purchase a breeze. This car dealership is unique and it operates bet Manny is the best. He will ensure that you have all you need to make your new car purchase a breeze. This car dealership is unique and it operates better than the common style dealers around. More