HGreg.com Orlando

Do not waste your time here. False advertising online of a car they had on their lot. I called to confirm it was there and was told yes and made an appt. Showed up and the sales False advertising online of a car they had on their lot. I called to confirm it was there and was told yes and made an appt. Showed up and the sales guy said they sent it back to service just 2 days ago and said it would be back in 3 days. After pressing harder he confessed he really didn’t know if they’d get the car. You could tell he was lying the moment we asked about the car. Steer clear! More

TRASH Awful dealership. I purchased a 2020 Ford F150 that broke down a week after I bought it. The vehicle computer shows check engine codes were deleted at the mileage of p I purchased a 2020 Ford F150 that broke down a week after I bought it. The vehicle computer shows check engine codes were deleted at the mileage of purchase. I contacted the dealer and they would do nothing to compensate or assist. $5,000 later, I had to get rid of the truck and lost a lot of money on it. I WILL NEVER RECOMMEND HGREG TO ANYONE nor ever return. More

Terrible place! We purchased a 2023 Mitsubishi eclipse cross at HGreg.com out of Orlando. It is a terrible dealership. Do not go there. My wife ended up buying a tru We purchased a 2023 Mitsubishi eclipse cross at HGreg.com out of Orlando. It is a terrible dealership. Do not go there. My wife ended up buying a truck in the evening. The next day we saw that there was bodywork all done to the vehicle. It was not on the Carfax and the windshield had a crack in it they made my wife finance a $1600 three-year warranty Mandatory upon financing the vehicle. It covered the windshield but when we tried to get the windshield replaced, they denied fixing it. We wanted to return the truck back and they refused to take it back. Do not go to them. This dealership sells a lot of vehicles that have been in either one accident or multiple accidents And they’re not honest with the information on the vehicle or stand to by their warranties they so-called provide. More

I purchased a used vehicle from HGreg in Dec 2024 and was misled about the true cost of the transaction. I was told several products were mandatory, including a $4,681 Alpha Warranty, GAP, and more. Despite misled about the true cost of the transaction. I was told several products were mandatory, including a $4,681 Alpha Warranty, GAP, and more. Despite emailing the dealership four times to cancel the warranty, I’ve received no response. Alpha Warranty told me I must go through the dealership to cancel—which is unacceptable as I am the contract holder. I’ve filed with the FL Attorney General and Alpha’s corporate compliance division. I do not recommend this dealer. deceptive fees, excessive add-ons, refused cancellation, warranty obstruction, Florida AG complaint filed. More

I went to buy a car and like all the other reviews I am reading, this dealership I would not recommend to anyone! The car was selling in the 14 thousands, but after all of their extra fees, it was about 3 reading, this dealership I would not recommend to anyone! The car was selling in the 14 thousands, but after all of their extra fees, it was about 3600 more, ending up to be in the 19 thousands. The manager said that is just how we do business. To top it off, there was a car we had previously taken a look at. The air wasn’t working. They said they would fix it. When they said it was fixed, we took another look and it was still broken. So did no one check this after ‘fixing’ it? Who knows, the service department was ‘closed’ during their normal business hours. I will never go here again and I will make sure to let everyone know not to use this business. More

I felt compelled to share my recent car buying experience at HGreg to help others make an informed decision. The salesperson was pleasant and patient, assisting me thoroughly as I selected my vehicle. Howeve at HGreg to help others make an informed decision. The salesperson was pleasant and patient, assisting me thoroughly as I selected my vehicle. However, the financial side of the transaction raised some concerns that I believe potential customers should be aware of. The initial price of the vehicle was $23,000, but with all the added fees and services, my total loan escalated to $35,000. Here’s a breakdown of the additional charges: Pre-Delivery Fee: $1,299 Electronic Registration Fee: $899 Ally Gap Coverage: $1,200 Alpha Warranty Protection: $4,681 (I opted for this comprehensive bumper-to-bumper coverage, anticipating it might benefit resale value in the future.) Anti-Theft Protection: $799 Elite Protection Plan: $1,495 (This was required by HGreg, not optional.) Sales Tax: $1,600 County Tax: $50 Sales Tax on Ancillary Products: $488.25 Doc Stamp Taxes: $124.95 I am sharing this to keep potential buyers informed, as I suspect not everyone is charged uniformly. If anyone notices any discrepancies that could suggest legal recourse or a way to recover some costs, please let me know. I feel taken advantage of and will ensure my review remains visible to aid others. More

Car was a dumpster when I went on the test drive. I really like the price and the car as long as they could properly clean it. I spent all day going back and forth with finance when I was ready to w I really like the price and the car as long as they could properly clean it. I spent all day going back and forth with finance when I was ready to walk out and try another dealer they wanted to work with me. We agreed on a deal did all the paperwork and that was that. I got in the car it was cleaned but not clean. So I sent it back to be “detailed” again. All they did was soak everything in the cleaner and send it back out. Agin I was sick of the xxxxxxxx so I realized I was going to have to waste my weekend cleaning the car correctly. After reviewing the contract the cars sales price is $3,000 more than what was listed. I was forced into purchasing their warranty for $1,599 they said all the vehicles they sell have the warranty and it is not optional. So here I am putting 11k down on a 32k car and still having a 29k loan at the end of the deal. They are just as bad or worse then all the other dealers xxxx all dealerships buy your cars cash private party! More

I purchased a car on Friday. When i was test driving, i pointed out a tire pressure sign to them which i was advised would be fixed. When i got the car back after finishing my p When i was test driving, i pointed out a tire pressure sign to them which i was advised would be fixed. When i got the car back after finishing my purchase, the sign was still there. i took it to the dealership on Monday and requested that it be looked at. they didn’t even look at the car yet they told me all that i needed to do was reset it. That same night the car broke down on me as i was driving on the highway. I had to pay for lyfts, miss work and all types of stuff. Now i am now back at the dealership in order to get a new car and am being told i have to go through the whole approval process over again. This dealership has wasted and taken so much of my time and money that i feel like leaving a 1 star review is not enough. this place can go to xxxx. More

Absolutely Horrible Experience — Avoid HGreg at All Costs I would strongly advise anyone to steer clear of HGreg. While our salesman was great, the rest of the experience was an absolute nightmare r Costs I would strongly advise anyone to steer clear of HGreg. While our salesman was great, the rest of the experience was an absolute nightmare riddled with unethical practices, poor communication, and a complete lack of accountability. First, they added a non-optional “Elite Protection Package” for $1,500 — an outrageous hidden fee disguised as an add-on that we had no choice but to pay. Despite this, we proceeded with the purchase, even knowing the car’s AC wasn’t working. They assured us it was a simple Freon issue and gave us a written promise to fix it. Getting them to honor that promise was a battle. Calls went unanswered, voicemails ignored, and after countless attempts, they finally scheduled an appointment. I was told the repair would take a couple of hours, so I took time off work. Upon arrival, they informed me it would actually take three days — and since they don’t work weekends, I was left without transportation and no assistance from them to get a loaner. When I eventually dropped the car off, they changed their estimate from three days to a week. After finally getting the car back, it overheated on the way home. Once again, I couldn’t get anyone to answer the phone for days. When I finally reached someone, they arranged a tow and claimed to fix the issue — but just three days later, it overheated again. This time, they told me they would assess the issue and call me — but never did. After chasing them down in person, they claimed a coil needed to be ordered and that it would take another week. When I asked for help arranging alternate transportation, I requested to speak to a manager. Instead, I was met by someone who wasn’t even a manager and was told they wouldn’t fix the car because it “wasn’t promised,” since it was no longer considered an AC issue. They simply told me to take it elsewhere. To top it off, when I returned to retrieve my car, they couldn’t even find my key for an hour. I ultimately had the car looked at by another mechanic who quickly determined that HGreg had failed to properly “burp” the system, meaning air was trapped — a simple fix that should have been resolved from the start. This company is deceptive, unprofessional, and completely incompetent. I wouldn’t recommend HGreg to anyone. Save yourself the frustration and take your business elsewhere. More

I felt compelled to share my recent car buying experience at HGreg to help others make an informed decision. The salesperson was pleasant and patient, assisting me thoroughly as I selected my vehicle. Howeve at HGreg to help others make an informed decision. The salesperson was pleasant and patient, assisting me thoroughly as I selected my vehicle. However, the financial side of the transaction raised some concerns that I believe potential customers should be aware of. The initial price of the vehicle was $23,000, but with all the added fees and services, my total loan escalated to $35,000. Here’s a breakdown of the additional charges: Pre-Delivery Fee: $1,299 (The car was not delivered to me. I picked it up. I wasn't given a delivery option.) Electronic Registration Fee: $899 Ally Gap Coverage: $1,200 Alpha Warranty Protection: $4,681 (I opted for this comprehensive bumper-to-bumper coverage, anticipating it might benefit resale value in the future.) Anti-Theft Protection: $799 Elite Protection Plan: $1,495 (This was required by HGreg, not optional.) Sales Tax: $1,600 County Tax: $50 Sales Tax on Ancillary Products: $488.25 Doc Stamp Taxes: $124.95 I am sharing this to keep potential buyers informed, as I suspect not everyone is charged uniformly. If anyone notices any discrepancies that could suggest legal recourse or a way to recover some costs, please let me know. I feel taken advantage of and will ensure my review remains visible to aid others. More