HGreg.com Orlando

Friendly Courteous Employees; need better communication I was very satisfied with the courteous and friendly employees that helped me. Justin worked with me the first day I was there and made my decision t I was very satisfied with the courteous and friendly employees that helped me. Justin worked with me the first day I was there and made my decision to purchase the car an easy one. Johny was helpful in working with me through the paperwork and assisted me with all my finance questions. However, my experience wasn’t always a pleasant one I tried to call Justin the next day to check on the tires that were promised me and I kept on getting sent to an extension and immediately put on hold. After going through this twice I called back and was told by someone that a manager would call me back. After waiting about two hours I called back and finally was able to talk to Tommy Hung. He was understanding and said he would look into this the following morning. The next day I was able to get a hold of Tommy. He found out the tire size was never written on the paperwork and the service dept did not pursue the size and so this is why I had to wait again another day for them to order the tires and then mount them. I appreciate Tommy calling me back as I was emailed a couple times by Johny who CC: several people that a sales manager would call me back and no one ever did. Tommy was the only person that went out of his way to help me when I couldnt get a hold of anyone. I would highly recommend HGREG look into making sure that if a sale is pending and the initial sales rep is off the next day that that person make sure any items that needed to be ordered or any issues that needed to be followed up on were given to another sales rep to ensure there are no delays in the process. Overall, I am very happy with my new car and I would still recommend anyone to purchase a car from them. More

Great customer service Easy to work with and helpful with all our questions and concerns. Would highly recommend Great selection. Very clean and fun atmosphere. Not your t Easy to work with and helpful with all our questions and concerns. Would highly recommend Great selection. Very clean and fun atmosphere. Not your typical but buying experience. More

Great Experience Cliff was great to work with. He showed us several vehicles and was helpful during the whole process. Couldn't have asked for a better sales guy to wo Cliff was great to work with. He showed us several vehicles and was helpful during the whole process. Couldn't have asked for a better sales guy to work with. Finance department was great and the whole staff was polite and helpful. Car buying should always be this easy. More

Good shop ! Antonio seller is very attentive! Excelent!!!!!!!! I was happy with the service! it took some time to finalize the documents. But the rest was gr ! Antonio seller is very attentive! Excelent!!!!!!!! I was happy with the service! it took some time to finalize the documents. But the rest was great More

Diego what’s awesome He was honest , helpful , and understanding . I would come back and buy in the future from him . I had a great time . Thank you . Perfect He was honest , helpful , and understanding . I would come back and buy in the future from him . I had a great time . Thank you . Perfect More

Great Salesman/Tony quick and fast service. My husband and I saw the vehicle we wanted on-line. Before we drove there we verified the vehicle was still available since we commuted from Jacksonvi My husband and I saw the vehicle we wanted on-line. Before we drove there we verified the vehicle was still available since we commuted from Jacksonville, Fl.. Tony was our salesman very upfront on the companies policy very friendly very helpful. He made our experience wonderful. We would definitely buy from them again. We purchased our vehicle 3 weeks ago. More

Disappointing experience. After purchasing the BMW I took it to the dealership for inspection and they pointed out the rotors were warped and the tires are bald and showing the After purchasing the BMW I took it to the dealership for inspection and they pointed out the rotors were warped and the tires are bald and showing the belts. When I reached out to the sales rep there was no response. When I left messages for the management there was again no response. BMW said this is very unsafe. Not good business practice. They say safety is a priority and something they check on every vehicle. Apparently mine slipped through the cracks. Now I’m stuck having to spend $1000 on tires after just purchasing it. More

Buen servicio Excelente vendedor recomendado 100% sin duda , te quita todas las dudas y sobretodo te ayuda la vendedora de seguros también recomendado los costos sú Excelente vendedor recomendado 100% sin duda , te quita todas las dudas y sobretodo te ayuda la vendedora de seguros también recomendado los costos súper mejores More

Transparent & Seemless Experience Javier did a great job communicating with me and helping me get the car. Everything was very smooth and straight to the point. I would definitely reco Javier did a great job communicating with me and helping me get the car. Everything was very smooth and straight to the point. I would definitely recommend. More

Great cars and service Great experience overall, need to be more flexible on prices, good car selection and clear information. Friendly staff in both sales and finance depar Great experience overall, need to be more flexible on prices, good car selection and clear information. Friendly staff in both sales and finance departments. Thanks. More