HGreg.com Orlando

Wilbur Williams Purchased 2 vehicles this month from Diego. Diego was very good in closing the deal. The C250 purchased first has a few issues. Diego is involved all Purchased 2 vehicles this month from Diego. Diego was very good in closing the deal. The C250 purchased first has a few issues. Diego is involved all the way in getting these issues corrected. The 2nd vehicle was a more expensive purchase for my wife. Diego agreed to provide a diagnostics test on this vehicle due to not having one completed on the C250 nor test driving it. The car checked out excellent and drives very good. Once Hgregg corrects the issues with the C250 and both my wife and my daughter will be happy with both purchases. Thanks Diego. More

Great experience Great sales person no pressure. Great selection of cars. I would definitely be coming back for my next vehicle. Professional friendly environment exce Great sales person no pressure. Great selection of cars. I would definitely be coming back for my next vehicle. Professional friendly environment excellent customer service. More

"1st Class Service in Sales/Finance" but poor service dept. Please ask for Salesman, Alexander Avila and Shany in Finance. When we first arrived we were not greeted. there were sales persons around the desk as Please ask for Salesman, Alexander Avila and Shany in Finance. When we first arrived we were not greeted. there were sales persons around the desk assisting their perspective customers and 2 young ladies sitting behind computers on each side of the sales desk when you first enter the building; they are the persons you see first to get checked-in. However, if they politely spoke and said "Good day, can either of us check you in" or "Can I assist you"; instead of the small sign that says check-in here first, that can easily be missed by a first time visitor, it would make getting started much easier. So,once we checked in we were introduced to Alex things went smoother; and he was very nice, so pleasant and such a people person. Alex listened to what I wanted and assisted us with looking up the vehicles of interest on the computer so that we could get the correct stock# and pull the vehicles for test driving. That process took about 45 min and I made my decision; wait time to be called in to finance took too long for me, that was another hour of just waiting but, Alex kept checking on us and went to finance to get things moving along. Alex escorted us into Shany office for the finance process which went quickly and smoothly, Shany was very knowledgeable but, some things were not discussed or disclosed to us before hand and in reading my contract I missed or overlooked somethings. So Buyer beware and PLEASE READ every detail of your contract and the listed "PURCHASE INFORMATION", there is a charge on there for "ETCHED SHADOW MARK" that I DID NOT ask for , was NOT informed about but I was CHARGED for it; and I am still trying to get a call back in regards to it being removed. Here is were things go very bad, "THE SERVICE DEPT".... We waited over an hour for them to verify my auto insurance which I had already added myself and the declaration of insurance page was already in my folder. No one updated us on what was going on but the employees were just sitting around chatting amongst themselves. We had to keep going over to them asking who had my folder and what was the hold up for me getting my vehicle tagged and keys so that I could leave. Finally after an 1hr 30min we got the keys and left. I was suppose to get a call from service in about 2 days to bring my truck in for 2 new tires, they never called and I had to call several times to complain, after 3 weeks I got my appt to come in; again POOR service department employees, they don't greet you, speak or keep you updated on your service progress while waiting, long wait time over an hour and the waiting area itself is unfriendly! There are no magazines, no television, NO free coffee, tea, hot chocolate, water or doughnuts!! I get all that at a Dodge, GMC, Jaguar & Mercedes Benz Dealer Service Departments. "HORRIBLE SERVICE DEPARTMENT" More

Ask for Marcos! If anyone is looking for an easy and fast car buying experience I definitely recommend Hgreg! Marcos helped me find the car of my dreams and made sure If anyone is looking for an easy and fast car buying experience I definitely recommend Hgreg! Marcos helped me find the car of my dreams and made sure everything about my first car buying experience was perfect and stress free. He updated me daily until my car was ready and was very kind. More

Lit🔥 Darrell and the staff made buying my first car easy and headache free. They worked with me to get the best deal for me and took care of all problems. Darrell and the staff made buying my first car easy and headache free. They worked with me to get the best deal for me and took care of all problems. Will definitely be returning to HGreg for future purchases. More

Fast friendly service Brought my son to buy his first car on his own, I appreciated the time our salesman, DT, took to explain the simple process for purchasing a car at HG Brought my son to buy his first car on his own, I appreciated the time our salesman, DT, took to explain the simple process for purchasing a car at HGreg. Will definitely shop here again for our next vehicle! More

Great Experience! Had a great experience buying a car at HGREG starting with help Dairo Moreno, Bismark from financing, Sigrid from insurance and Sabrina as well. Than Had a great experience buying a car at HGREG starting with help Dairo Moreno, Bismark from financing, Sigrid from insurance and Sabrina as well. Thank you guys for such a great service and experience. More

Excellent service Service was on point I purchased a bmw 750 li and the car was well maintained also everyone I interacted with was nice and friendly also the process w Service was on point I purchased a bmw 750 li and the car was well maintained also everyone I interacted with was nice and friendly also the process was very quick from test drive to driving off the lot with my vehicle thank you More

Sales Randy was a great sales person. He was very patient and knowledgeable about the cars. He really help me in my car search. We need more salesman like h Randy was a great sales person. He was very patient and knowledgeable about the cars. He really help me in my car search. We need more salesman like him. Eve though I really didn’t find what I was looking for and will definitely come back. More

Excellent service I was able to buy the car that I wanted with the professional assistance of Chuck Simpson. Excellent service that I recommend to everyone in my networ I was able to buy the car that I wanted with the professional assistance of Chuck Simpson. Excellent service that I recommend to everyone in my network More