HGreg.com Orlando

This is my second vehicle purchase at this Orlando location. Everyone is helpful and honest making a big decision easy and stress free. Our sales rep Sean was quick and knowledgeable and made the who location. Everyone is helpful and honest making a big decision easy and stress free. Our sales rep Sean was quick and knowledgeable and made the whole process smooth. More

An "F" rating for fraud. I was advised today by a dealer that the mileage was changed on the vehicle and also not disclosing the car had structural damage on the driver's sid I was advised today by a dealer that the mileage was changed on the vehicle and also not disclosing the car had structural damage on the driver's side from what appears to have been at the bone-type accident. I went to sell the car today and found this out by the report that the clean carfax I was given to me when I purchased it was false. Thanks for putting my family at risk. Thanks for overcharging me for what must have been close to a salvage title, It appears to have been purchased from an auction and the auction disclosed this to them on purchsase. thanks for screwing me on being able to sell the car for the value in today's market. What a xxxx show. I will be pursuing with the attorney general in my state for investiation into this dealer. BUYER BEWARE!!!!!! THEY LIED TO ME AND GAVE ME A DAMAGED CAR. More

BUYER BEWARE. TL;DR - Not long after buying a vehicle from this company, I had to replace the power steering rack at $3,000. HGreg ignored me long enough to fo TL;DR - Not long after buying a vehicle from this company, I had to replace the power steering rack at $3,000. HGreg ignored me long enough to force me to get the work done elsewhere, then basically said it was my fault I didn’t bring it in to them. They later offered to pay for the price of the part, and when I asked if they would pay for the full repair, they took back their original offer. Less than 2 months after I bought my vehicle from HGreg Orlando, I had to have my entire power steering rack replaced at a cost of $3,000. I contacted them to let them know of the issues I was having, and to ask if they even thoroughly check out their vehicles before they sell them. I was told the service department would contact me immediately, and even after me reaching out to them twice, I still wasn’t contacted for 27 hours. In the meantime, my vehicle was at a Ford dealership (because another mechanic told me only Ford could fix this part) and they were pressuring me to authorize the work to be done, because there was “only 1 of this part left in the US at this time.” Since I wasn’t hearing from HGreg, I authorized the work. The service department finally called me, and told me there was nothing they could do since I had authorized work elsewhere. I asked to speak to a manager and was told he was going into a meeting and would call me back within an hour. 1.5-2 hours later, I called to speak to this manager, Vincent, since he hadn’t called me. He was annoyed from the start of the phone call and said things like, “if you would’ve brought it here we would’ve taken care of it,” in regard to them not getting back to me quickly, he said “well at least they got back to you,” and “it’s a machine, if it didn’t break down for you, it would have for someone else.” I then filed a complaint through the BBB, and didn’t hear anything back from HGreg for 13 days when another manager, Benny, asked me to send my invoice to them. After a few emails from him reassuring me that he had sent this information to his higher ups and he hadn’t forgotten about me, I got a response saying that they would reimburse me for the price of the part. I responded to this email, simply asking if they would reimburse me for the full amount of the repair, since they said they would’ve taken care of it if I brought it to them. I got no response, so after 30 hours I sent a follow-up email. Still no response, but 4-5 hours after that, I got an email from the BBB saying HGreg had responded through them. They claimed to the BBB that they had tried to reach out to me several times to fix the issue and that when they offered to reimburse me for the price of the part that I declined the offer, which is entirely untrue. I responded through the BBB to say this, and HGreg decided not to respond further, and the case was closed as “unresolved.” I never heard back from them. Even if I had bought the extended warranty, this is not an issue that would have been covered under it, and power steering malfunctions are a major safety hazard. Not to mention, when Ford fixed my vehicle, they informed me that whoever worked on it last had used electrical tape to hold a wire in place, instead of grounding it correctly. Not only does this company sell vehicles with underlying issues to the unsuspecting public, they also offer HORRIBLE customer service. More

Everyone was nice and willing to help. I liked that the employees seemed happy to be there. I looked at a few cars but didn't purchase my first visit so I ended up going to another dealers I liked that the employees seemed happy to be there. I looked at a few cars but didn't purchase my first visit so I ended up going to another dealership and still didn't make a purchase. Later that night I saw another vehicle from Hgreg I liked and at a good price so I test drove it the next day and got the car I wanted. Sean was great very friendly and helpful. Great atmosphere. They have a great staff and great prices. A lot of different cars to choose from. Would recommend. More

Great communication, no hidden fees or whatsoever. Fast application process. Great customer service and location Fast application process. Great customer service and location More

Jesus is very helpful and honest. Helped me every step of the way! Thank you for the big help! Helped me every step of the way! Thank you for the big help! More

He did a great job. Hopefully we will be out quickly. Process was easy and prices were as advertised. Hopefully we will be out quickly. Process was easy and prices were as advertised. More

I asked for additional information before I came in over text regarding cars I was interested in seeing. The response was yes they are here and here’s a link. I felt this experience could be better. clif text regarding cars I was interested in seeing. The response was yes they are here and here’s a link. I felt this experience could be better. cliff jean baptiste was great inside the store More

Best car buying experience I’ve had! From first contact to the process every step was handled in a very welcoming, friendly and professional atmosphere. The car you see in the site is th From first contact to the process every step was handled in a very welcoming, friendly and professional atmosphere. The car you see in the site is the car you’ll get, no bad surprises. Great business with excellent customer service! Special thanks to the sales agent for outstanding customer service. Strongly recommended! Nestor Orlando FL More