HW Kia of West County

I purchased a 2025 Telluride from HW Kia of West County and while I’m happy with the vehicle, the finance process raised several concerns. Optional products, such as an extended warranty, were not clear and while I’m happy with the vehicle, the finance process raised several concerns. Optional products, such as an extended warranty, were not clearly presented as optional and were rolled into the payment without proper explanation. There was no clear walkthrough—just an expectation to sign. Many customers could easily miss that these add-ons significantly increase the total purchase price. I had to question the numbers multiple times to understand what I was actually being charged for. And forcefully insist they remove the warranty from the purchase price. I was also asked to sign a blank version of an incentive-related document during the process, which, when questioned, the F&I guy brushed off as “just in case he needed it for his file”. This is not an appropriate business practice and should not be part of any customer transaction. After the sale, I discovered that a customer satisfaction acknowledgment had been submitted under my name with responses I did not provide, including an electronic signature that is not mine. When I raised this with management, the concern was minimized despite documentation confirming the submission. I’ve attempted to resolve these concerns directly with management, but the responses have been inconsistent and have not fully addressed the issues. If you’re purchasing here, don’t. But if you are going to I would strongly recommend reviewing every document carefully and asking detailed questions during financing. More

Felicia is amazing! ! She was very helpful with anything I needed to get my car serviced in another state. Even went the extra miles to book my appointment. ! She was very helpful with anything I needed to get my car serviced in another state. Even went the extra miles to book my appointment. More

Omg, I took my son to purchase a car, horrible experience, they had him to purchase insurance policy before getting approved for the car. After being there from 11:00 am-4:00pm & he got his first experience, they had him to purchase insurance policy before getting approved for the car. After being there from 11:00 am-4:00pm & he got his first truck there, which he only owed $4000 left to pay off, which he bought for 30,000. Smh More

I bought a car that i was registering in florida. Salesperson told me I could extend the temp tags 90says. And that wasnt true. When i called the manager it took me several days to get a call back. T Salesperson told me I could extend the temp tags 90says. And that wasnt true. When i called the manager it took me several days to get a call back. The staff was rude, and unprofessional. I will not buy another vehicle here More

Terrible. Oil change with less than a 1 quart put back in! Bad service & liar salesmen & Brandi Oil change with less than a 1 quart put back in! Bad service & liar salesmen & Brandi More

If you own a KIA DO NOT go to this dealership for service. To be honest they really just DO NOT care about their customers. They are about profit and it does not matter how bad the experience with th service. To be honest they really just DO NOT care about their customers. They are about profit and it does not matter how bad the experience with their dealership is even IF THEY F*** up. Save yourself the head ache and just go to the next dealer. I purchased a brand new vehicle from them and had check engine light go off. When I brought it in they cheated me on my warranty costing me over $4K in repairs to get it fixed. Took over 2 weeks to get repaired due to incompetence at their dealership then they said not we can't give you anything off your bill because "WE", the dealership, would have to pay for it according to the assistant service manager. Tried to call the Service Manager with no luck and no call back. Go figure. They SUCK!!! More

I previously worked there and I've witnessed all the shady things they do to get money out of people id recommend you go somewhere else that place is scummy the sales mangers seem nice at first but they shady things they do to get money out of people id recommend you go somewhere else that place is scummy the sales mangers seem nice at first but they quickly show their true colors I wouldn't recommend going there for anything and they often drive customer vehicles recklessly around the lot I've even witnessed them crash on occasion, don't go here More

Great experience! ! Jahan and Ryan got me right in no time!! Thanks, I appreciate it ! Jahan and Ryan got me right in no time!! Thanks, I appreciate it More

Service manager Steve was very unprofessional. Took my Kia there for engine problems and he implied after having discussion about a blown engine that he didn't know what I had done with my car bec Took my Kia there for engine problems and he implied after having discussion about a blown engine that he didn't know what I had done with my car because they hadn't seen it in the last 30,000 miles. The Kia Soul had been having oil issues since 101,000 miles. Engine wasn't covered under the Kia settlement because it wasn't a rod bearing issue.The vehicle is undriveable at 139 thousand miles.Car couldn't get from one oil change to the next without adding 1 to 2 quarts of oil.All my maintenance has been done when needed and oil changes.Last time I checked an engine is what makes the vehicle run.They also tried to collect almost $200 that was never discussed prior to being done before they would release it to a tow truck driver.I would not recommend this repair shop or buying anything Kia. Also when the oil issues first started I was promised a engine replacement by a higher up there named James which was missing in action when the vehicle was brought in.Will never own another kia. More

Took my daughter to get her first car on her own! Sent her while I was a work to test drive. She said Nate, Darren, and Jeff were so nice to her. She felt so comfortable, all her questions were answe Sent her while I was a work to test drive. She said Nate, Darren, and Jeff were so nice to her. She felt so comfortable, all her questions were answered and she didn't feel pressure to make a choice. Later I joined to view car and paperwork. I was greeted as I entered and pass any of the staff! Thank you for the amazing experience with my daughter's first grown up purchase on her own. I will be sending everyone I know your way for a new Kia. My daughter loves the car too! Thank you again Nate, Darren, Jeff and the entire HW Kia team! More