HW Kia of West County

Worst car buying experience ever. Since my wife was starting her new job, and we needed a second car for her and to drop my daughter to the day care. So I bought a used Kia Optima. Since my wife was starting her new job, and we needed a second car for her and to drop my daughter to the day care. So I bought a used Kia Optima. The salesman sounded helpful and sincere. Wife liked the car, so we closed the deal. That is when the problem(s) started. 1. Heated Leather Seats Our car had leather seats, but not heated seats. We requested the salesman to have the heated seats installed, as we thought it will be a better option than getting it done outside. The salesman offered to share the information of their preferred vendor, who would take an appointment and come to the location where the car is, pick it up, do the repairs, and return the car with the job done. We preferred to collect the car with the job done, rather than try to fix an appointment ourselves. We collected the car two days later than the scheduled date, because their vendor did not have available slots. That was acceptable. But on the drive home (06/29), the heated seats did not work. Since it was the weekend, we called the salesman the following week, and even visited the showroom with the car. The dealership kept assuring us that they would take care of it. I left the car with the dealership on 07/09 for another problem (details to follow below) and they again assured me they would get the issue fixed. Finally on 07/12, after numerous calls, they finally told me that since it was an external vendor who had done the job, I need to call him myself. And when I did call the vendor, they said as a company policy I need to get the car to them. They DO NOT do site visits. Really??? It took me only 10 days and 4 calls a day to the dealership to get this information. 2. Missing Floor Mats When we picked up the car the floor mats were missing. The salesman said they may have removed the mats when they were cleaning the car, and he would find them for me. Later he said maybe the heated seats vendor removed them. Now the dealership has the xxxxx to tell me to go and buy the mats from Walmart. 3. Second Key The salesman could not find the second key for the car. He assured us that if he cannot find the second key, he will have one cut out for us. 06-29 - when we picked up the car he said his colleague who was not in at the moment had the second key, and he would have it delivered to us. We fixed up a time of the following Monday (07/02) to go over to the dealership and pick up the key. When we reached, the salesman was not in and no one in the dealership knew anything about the second key. I spoke to the salesman, sales manager, pre sales manager, finance manager, and every one of them assured me they would get the job done. It did not take them long to do a volte-face. They said since I did not have anything in writing from them, and it was a pre-owned car, they did not owe me a second key. Little did they know that their salesman had sent me a SMS saying he would get a second key made if he could not find the original. 4. Trunk not closing The first time we used the trunk to keep in groceries, it would not close. After numerous calls to the dealership, the salesman told us to come in the evening (07/09) to drop my optima for repairs, and he would have a loaner car waiting for us. Come evening, no loaner car. The salesman said I need to talk to the service department myself to arrange for the loaner car. That created a problem as both myself and my wife worked at different end of the city, not to mention the daycare of my daughter. After discussion with the sales manager, I dropped my car with them with the assurance that they will get it fixed by the following evening on priority. Again after numerous calls, I am told (on 07/12) that they need one more day. I wonder what they were doing with my car for the last three days. And why do I not believe them when they say they need one more day. I wonder. More

Always great service and support!! I have purchased 4 cars at hw Kia in the past 8 yrs for myself and my kids. I have received highest level of knowledge and lower pressure than I have I have purchased 4 cars at hw Kia in the past 8 yrs for myself and my kids. I have received highest level of knowledge and lower pressure than I have received from other dealers. In addition the service staff is the best. They are so nice and accommodating. I have never had any major repairs since Kia is quality car. All service I have done at hw Kia has been excellent. I actually enjoy going in and interacting with staff. All my preventative maintence is done there. I TRUST THEM! More