HW Kia of West County

Great service Thank you Lindsey and the rest of the Service area! You went above and beyond. You came and picked up my Mom’s car for service, dropped it back off t Thank you Lindsey and the rest of the Service area! You went above and beyond. You came and picked up my Mom’s car for service, dropped it back off then a week later came and picked it up again for inspections. I can’t tell you how reassuring this was to not have to go out during the stay at home order. Thank you all so much! More

Tina Johnston was our sales person. We have leased Kia's 3 times now. I would say Tina Johnston has been our best so far. She was friendly, efficient and made the process of purchasing another KIA enjoyable 3 times now. I would say Tina Johnston has been our best so far. She was friendly, efficient and made the process of purchasing another KIA enjoyable. Janet K. More

Quality service all the way around I had contacted a few other KIA dealers in the metro area before driving by the KIA dealer on Manchester Road. I owned a nice Honda Civic, but was lo I had contacted a few other KIA dealers in the metro area before driving by the KIA dealer on Manchester Road. I owned a nice Honda Civic, but was looking for even better gas mileage via a hybrid. I was introduced to the KIA Niro. I met Nick O. at the dealership and he rode with me for the test drive of the Niro on the lot. After the drive, I noticed another Niro on the sales floor. It was a "Plug-in" hybrid, so it offered a very high MPG rating. After talking with Nick about a deal that included the trade-in, I left it in their hands and left for the evening. I received a call the next day from one of the managers offering a good trade-in value for my loaded Civic. I went back to the dealership that evening and completed the deal. Nick provided excellent follow-up service and was a pleasure to work with. I was impressed with each of the employees that I worked with, including the Finance and Management personnel. I have been averaging over 60 MPG with the KIA Niro plug-in Hybrid vehicle I purchased from HW KIA for nearly a year. In addition, the service department has provided high quality service with a friendly attitude while I have taken the car in for the included maintenance. I purchased the Auto Butler detailing service as well, and the staff completing this work has done an amazing job of keeping my 19' KIA looking sharp. Thanks to the staff of HW KIA for their professionalism and enthusiasm towards me as a customer they have kept very satisfied. More

Great Friendly, respectful, truthful, patient, what else can I say, great experience. Would recommend to any one looking to purchase a vehicle. Number one Friendly, respectful, truthful, patient, what else can I say, great experience. Would recommend to any one looking to purchase a vehicle. Number one in my book! More

great dealer in west county st louis Great team they are the best around. I've known some of these guys what feels like my whole life. Seriously great people well taken care of customer Great team they are the best around. I've known some of these guys what feels like my whole life. Seriously great people well taken care of customer More

Amazing service I went in to Kia to look at a Telluride briefly because I had something to do within a couple of hours they ended up getting me keep my Telluride over I went in to Kia to look at a Telluride briefly because I had something to do within a couple of hours they ended up getting me keep my Telluride over mother's day weekend and when I went back the following Monday to seal the deal, that was the best day ever!!! I appreciate Darren, Jason,Dave and Nick everyone was so very helpful and polite you guys have won my business, I'll be back!!! Thanks so much More

Misleading by sales person A year ago I bought a used car, an Audi convertible.. I was lied to.. * The first lie was when I was told the car was a 2012 (it was a 2010) and i A year ago I bought a used car, an Audi convertible.. I was lied to.. * The first lie was when I was told the car was a 2012 (it was a 2010) and it used regular gas (it used premium). By the time I was signing the paperwork, it was too late to back out. Did I negotiate an advantageous deal? Because of the lie, I believe I over paid for the car. * I noticed a problem with the convertible top and was told that was just the way it was made. I found out a month later that it was leaking water between the top and the liner and that the back window was coming away from the top. It cost me $5300 to replace. I went to the dealer and never heard from the owner, I was hoping they would at least apologize for the issue. I dealt with this dealership (it was Suntrup Kia at the time) for 6 wonderful years which is why I trusted them to buy another car even though ownership had changed. It never occurred to me, I would be lied and mislead. I would NEVER recommend them, More

It was easy They were all very nice and judgement free. I would recommend them to anyone who wants to get an easy deal. Much better than the guys next door who w They were all very nice and judgement free. I would recommend them to anyone who wants to get an easy deal. Much better than the guys next door who wouldn't talk to me because I was in sweat pants and a tshirt. More

Best service department in the country. All the people in the service department are awesome. James, Lindsay and Carol are most knowledgeable and can explain clearly and concisely service n All the people in the service department are awesome. James, Lindsay and Carol are most knowledgeable and can explain clearly and concisely service needs. My cars are retuned vacuumed, washed and dried. HW west service is the BEST!!! More

Worst car buying experience ever. Since my wife was starting her new job, and we needed a second car for her and to drop my daughter to the day care. So I bought a used Kia Optima. Since my wife was starting her new job, and we needed a second car for her and to drop my daughter to the day care. So I bought a used Kia Optima. The salesman sounded helpful and sincere. Wife liked the car, so we closed the deal. That is when the problem(s) started. 1. Heated Leather Seats Our car had leather seats, but not heated seats. We requested the salesman to have the heated seats installed, as we thought it will be a better option than getting it done outside. The salesman offered to share the information of their preferred vendor, who would take an appointment and come to the location where the car is, pick it up, do the repairs, and return the car with the job done. We preferred to collect the car with the job done, rather than try to fix an appointment ourselves. We collected the car two days later than the scheduled date, because their vendor did not have available slots. That was acceptable. But on the drive home (06/29), the heated seats did not work. Since it was the weekend, we called the salesman the following week, and even visited the showroom with the car. The dealership kept assuring us that they would take care of it. I left the car with the dealership on 07/09 for another problem (details to follow below) and they again assured me they would get the issue fixed. Finally on 07/12, after numerous calls, they finally told me that since it was an external vendor who had done the job, I need to call him myself. And when I did call the vendor, they said as a company policy I need to get the car to them. They DO NOT do site visits. Really??? It took me only 10 days and 4 calls a day to the dealership to get this information. 2. Missing Floor Mats When we picked up the car the floor mats were missing. The salesman said they may have removed the mats when they were cleaning the car, and he would find them for me. Later he said maybe the heated seats vendor removed them. Now the dealership has the xxxxx to tell me to go and buy the mats from Walmart. 3. Second Key The salesman could not find the second key for the car. He assured us that if he cannot find the second key, he will have one cut out for us. 06-29 - when we picked up the car he said his colleague who was not in at the moment had the second key, and he would have it delivered to us. We fixed up a time of the following Monday (07/02) to go over to the dealership and pick up the key. When we reached, the salesman was not in and no one in the dealership knew anything about the second key. I spoke to the salesman, sales manager, pre sales manager, finance manager, and every one of them assured me they would get the job done. It did not take them long to do a volte-face. They said since I did not have anything in writing from them, and it was a pre-owned car, they did not owe me a second key. Little did they know that their salesman had sent me a SMS saying he would get a second key made if he could not find the original. 4. Trunk not closing The first time we used the trunk to keep in groceries, it would not close. After numerous calls to the dealership, the salesman told us to come in the evening (07/09) to drop my optima for repairs, and he would have a loaner car waiting for us. Come evening, no loaner car. The salesman said I need to talk to the service department myself to arrange for the loaner car. That created a problem as both myself and my wife worked at different end of the city, not to mention the daycare of my daughter. After discussion with the sales manager, I dropped my car with them with the assurance that they will get it fixed by the following evening on priority. Again after numerous calls, I am told (on 07/12) that they need one more day. I wonder what they were doing with my car for the last three days. And why do I not believe them when they say they need one more day. I wonder. More