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Habberstad BMW of Bay Shore
Bay Shore, NY
1,080 Reviews
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May 11, 2013
I've owned several BMW's and in the past have dealt with Habberstad BMW in Huntington where I always found the detail to excellent service with courteous and professional employees a pleasure. R dealt with Habberstad BMW in Huntington where I always found the detail to excellent service with courteous and professional employees a pleasure. Recently I went to BayShore service twice within a month and both of my experiences there have been awful. The first time I went there to pick up my car in the late afternoon after having to leave my car there for two days because a part needed to be ordered for the radio. Upon receiving a call that my car was ready in the morning, I proceeded to pick it up about 2:30pm. I had to wait over an hour for my car because they didn't know where it was for over 30 minutes and then when they finally found it they hadn't washed it. It was a pour experience but I let it go as just one of those things that happen occasionally. Then this past week, I had to return again to service for a filter and oil change. I dropped my car off the night before and received a call the next morning at about 10am from my service person. The service person told me they were working on my car and then went into all these preventive services I should pursue. I told him I wasn't interested and that I just wanted an oil change and asked him if it would be ok to pick up my car by 6:30pm that evening as I work in Manhattan and that would be my time of arrival. He said sure because they're open until 7pm. I got there by about 6:00pm and waited abut 40 minutes as the service people scrambled to again find my car. No one knew where it was. I was also asked by one guy, if it was a truck that I was picking up? The guy told me that they didn't think I was coming for my car so they parked it away for the night. I found myself to be again disappointed and frustrated with the results of my service. Not only that but when they finally brought my car out I saw that my car looked dirty so I commented that it hadn't been washed either, and the guy said yes it was, it was washed in the rain. There was tree flowers stuck all over the car. In conclusion to my second experience at Bay Shore Habberstad BMW I found them all to be a bunch of clowns that seemed that their procedures and professionalism just doesn't exist. It was like dealing with Dumb and Dumber. And just so you know, I am a very patient person and also can accept mishaps happening once in a while, but this service was unbelievably bad. I'll never go there again. And by the way, even though I mentioned Kenneth, there were at least 3 other people involved scrambling around looking for my car, but I don't know what there names were. More
by nancyjean711
Employees Worked With
KENNETH SIRIGNANO
May 10, 2013
Working with Rob Pellegrino is a pleasure. Very knowledgeable and friendly. This is my forth BMW and second car from Rob. I plan to go back for my next. knowledgeable and friendly. This is my forth BMW and second car from Rob. I plan to go back for my next. More
by rmorrell502
Employees Worked With
Robert Pellegrino
May 07, 2013
"I purchased a 2008 528xi. From the moment I entered the showroom their was only courtesy and professionalism. My Client Advisor "Chris Abbatiello" was patient, courteous and professional throughout the the showroom their was only courtesy and professionalism. My Client Advisor "Chris Abbatiello" was patient, courteous and professional throughout the entire process. His customer relations skills are of the highest aptitude and he made the buying experience an enjoyable and exceptional one for both me and my wife. I will definitely refer Habberstad, Bay Shore and Chris to anyone looking to have a BMW experience." More
by lena19
May 07, 2013
I recently purchased my first BMW and the service received was first-rate. My sales person, Robert Pellegrino was very knowledgeable and made himself available for any inquiries. His willingness to m received was first-rate. My sales person, Robert Pellegrino was very knowledgeable and made himself available for any inquiries. His willingness to make the process as comfortable as possible was the deciding factor on my purchase. I had an excellent experience and would highly recommend you too purchase and ultimate driving machine! More
by Bernardinotvradio
Employees Worked With
Robert Pellegrino
May 07, 2013
My very first BMW and it is perfect!! Thank you Habberstad BMW for making my little dreams come true! My sales rep was Banu and she was great! I highly recommend her- you will not be disappointed. Habberstad BMW for making my little dreams come true! My sales rep was Banu and she was great! I highly recommend her- you will not be disappointed. Not to mention the establishment is beautiful :-). This is the right place to go! Zero regrets or complaints. Happy customer for sure. Thank you Banu! More
by Beamer13
May 01, 2013
It appears that things have changed at the service department. There were several new advisors and all treated me in a friendly and professional manner. My car was repaired quickly and I would recom department. There were several new advisors and all treated me in a friendly and professional manner. My car was repaired quickly and I would recommend BMW of Habberstadt! More
by nomocpc
Employees Worked With
Ken
April 30, 2013
Let me first start by saying that I normally don’t write such reviews, but the experience I had at Habberstad BMW of Bay Shore must be documented. I had the GREAT FORTUNE of dealing with Frank Cortale. Fran such reviews, but the experience I had at Habberstad BMW of Bay Shore must be documented. I had the GREAT FORTUNE of dealing with Frank Cortale. Frank, for a lack of a better saying, is the MAN. Frank is cool, calm and collected. He made me feel like more of a friend then a “client”. Frank made my transition from a CPO BMW to a brand new BMW fun and exciting. I never once felt pressured. This man has PATIENCE. I put that in caps locks for a reason, I threw a lot at Frank. From colors to trims to packages, Frank took it all and got me what I wanted at the price point I wanted to be at. I look forward to and hope that I will forever be a BMW customer and as long as Frank is working for BMW then I will only deal with Frank. He is a true asset to the Habberstad Family. I will most definitely recommend Frank to Family, Friends or anyone I over hear talking about purchasing a BMW. Thank you Frank for getting me into my NEW BMW!!! -John Z. More
by jjz1019
April 30, 2013
I had a great experience at Bayshore BMW. As soon as i entered the dealership Paul Senft was there to greet me with enthusiam and patience. He answererd all my questions and was greatly helpful in his kn entered the dealership Paul Senft was there to greet me with enthusiam and patience. He answererd all my questions and was greatly helpful in his knowledge of BMWs and the car buying experience.I know buying a new car can be very unnerving for the buyer but Paul made the experience very easy and I left feeling very confident that I purchased a new car at a great price with all the options I wanted .Thanks again Paul More
by RE333DO
Employees Worked With
Paul Senft
April 30, 2013
Service Department at Habberstad BMW of Bayshore is outstanding. Professional, honest and courteous are three words to describe the department. Of greater importance to me is the Service Advisor's kn outstanding. Professional, honest and courteous are three words to describe the department. Of greater importance to me is the Service Advisor's knowledge of the vehicle and that is where Chris Conigliaro stands out. A true car enthusiast that understands BMWs! A great service department - a great dealership!!! More
by lapis911
Employees Worked With
Chris Conigliaro
April 28, 2013
This was my second purchase of a BMW from Habberstad Bayshore and second time dealing with Robert Pellegrino. It was a great experience and smooth transition. Would definitely recommend them for futur Bayshore and second time dealing with Robert Pellegrino. It was a great experience and smooth transition. Would definitely recommend them for future purchases. More
by slemkecpa
Employees Worked With
Robert Pellegrino
