Habberstad BMW of Bay Shore

Another successful visit to BMW! I had a list of repairs/services to be completed and Chris took care of it all! He is professional; sincere; and a "man of his word!" repairs/services to be completed and Chris took care of it all! He is professional; sincere; and a "man of his word!" More

The trade in and sale were worry free ! Ewa is a wonderful woman to do business with. The dealership is comfortable and the entire staff is awesome!! wonderful woman to do business with. The dealership is comfortable and the entire staff is awesome!! More

Steve Lagala is great guy.. He is professional .. had my loaner car ready and explain everything all the issues and option available to fix my car Thanks Kenny loaner car ready and explain everything all the issues and option available to fix my car Thanks Kenny More

Professional atmosphere with employees, especially Steve Lagala, who cared that my visit to the service shop was as pleasant as possible. A loaner car was there when I needed it and my car was ready when t Lagala, who cared that my visit to the service shop was as pleasant as possible. A loaner car was there when I needed it and my car was ready when they said it would be. More

Felipe was very friendly and efficient when writing up my service. The car was ready on time and was washed when I picked it up. I had my wheels aligned and the fuel injectors cleaned. I thought the pric service. The car was ready on time and was washed when I picked it up. I had my wheels aligned and the fuel injectors cleaned. I thought the price was high, but the service was good. More

I came into the service area for an inspection and oil change. Steve recommended I get the induction service. I did. Many people on the BMW forums say it increases fuel economy and keeps the engine runnin change. Steve recommended I get the induction service. I did. Many people on the BMW forums say it increases fuel economy and keeps the engine running cleaner. I am all for that. I was given a loaner car. When I returned to the dealer early, they went out of their way to see how long it would take to finish the car. I didn't even ask. I didn't care because I like hanging out there. Everyone asks you how you are doing. Everything about this place, from the fast garage doors, to the ease of entry and exit, and the people, make this all the more the ultimate driving machine. Thank You Stephen Grant More

My first visit to dealer with my 5 day old PreCerified bought at another dealership. The memory seating system needed a recalabration. Minor adjustment. JayDee was great at service desk. Dealership is rea bought at another dealership. The memory seating system needed a recalabration. Minor adjustment. JayDee was great at service desk. Dealership is real nice place - comfortable and extremely friendly. Servicing system works like a charm. Easy to pull in and out of service garage door, with check-in all being handled indoors with no need to be exposed to bad weather. Parts desk was also excellent with help on accessories I was asking about. More

i brought my 2006 BMW 325xi to Haberstad BMW of Bay Shore in Dec. 2011 to have a leaking valve cover gasket replaced. The price I was quoted for this job was around $500. Steve lagala, my advisor suggested t in Dec. 2011 to have a leaking valve cover gasket replaced. The price I was quoted for this job was around $500. Steve lagala, my advisor suggested that my car needed several other repairs to which I agreed. I love my BMW, I am not mechanically inclined and I trusted BMW of Bay Shore to do the right thing. Steve called me the next day and told me that my car had a transmission leak and that it would be cheaper to fix then and there while they had the car apart. I reluctantly agreed, though I've never had a problem with my transmission. The total bill came to over $2,700. Several days later I noticed a hesitation upon acceleration when the car had been running for awhile. I brought the car in to have the mechanic look it over and was told the car was fine, there was nothing wrong with my car. But Steve did suggest that I needed work done on my front end to the tune of $1,700. The hesitation problem problem persisted so I brought it back about two weeks later. This time, Steve told me I needed a new transmission and quoted me a price of almost $8,000. I was stunned. I am convinced that Habberstad BMW of Bay Shore did a lot of expensive, unnecessary repairs just for the sake of billing me and in the process screwed with my transmission and caused the problem I now have. Furthermore, they are unwilling to take any responsibility for the damage they have done to my car. Needless to say, I would steer anyone considering a BMW repair far way from Haberstad BMW of Bay Shore. I am convinced that if BMW of B.S had simply done the repair I had originally requested, my car would be fine. More

I haven't received my current service yet. However, I have a slow leak in my tire and I called this morning regarding that leak. I was told to come in before 3 on Saturday or before 5 on a week day. I have a slow leak in my tire and I called this morning regarding that leak. I was told to come in before 3 on Saturday or before 5 on a week day. I stopped in today expecting to have the matter resolved and I was told that I need to come back Monday, as there aren't any more loaner cars available, or I could wait an hour or so to have the tire looked at. I am a busy person and I should have gotten a loaner car today instead of having to return on Monday at 7:40AM at your convenience. When I purchased this car, part of the sales pitch was the exemplary service that I would receive. Up to this point, after two experiences, I'm disappointed. I want to make one trip to drop my car off to be fixed and one return trip to pick up a "fixed" car. And I think both visits should be accomplished quickly. I can't find fault with any particular sales representative, as similar protocol seems to have been followed both times. Last time I was also told to stop in. When I did, the car needed to have some work done on it, but no loaner cars were available, so I had to wait over twenty minutes for someone from Hertz to arrive with a car. This time, when I asked for that, I was told I could be shuttled somewhere. My time is most valuable to me, and I would like to know that car service, while a necessary inconvenience, should be easier than my experiences thus far. More

As soon as I entered the service department I was greeted by Nick who was very friendly and helpful. He directed me to my writer Steve who knew exactly what I needed. He always kept me informed and provided by Nick who was very friendly and helpful. He directed me to my writer Steve who knew exactly what I needed. He always kept me informed and provided me with what I wanted. More