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Haddad Hyundai

Pittsfield, MA

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239 Reviews

689 East Street

Pittsfield, MA

01201

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239 Reviews of Haddad Hyundai

July 08, 2012

I never had a problem with the process of purchasing a new car. Elias was a huge help in so many ways. I will keep coming back to Haddad with any questions and service appointments. More

by samcrosier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elias Venegas
July 07, 2012

Tristen was really great to work with and made the process very easy. He worked with us to reach a fair price that made us feel he valued our business. He was very personable, knowledgeable and respon More

by Timid Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tristen Smith
June 18, 2012

The dealership has always been courteous and helpful. They provide me with transportation when necessary, which has been invaluable. The work has always been professional . The service agents have never More

by jkr111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy
June 12, 2012

Steve wasn't at all pushy with us and was very knowledgeable not only with the car we were looking for, but also with the competition, and without badmouthing them either. That's what being a goo More

by efcroce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen & Jared
June 08, 2012

Five on all questions as the service is very good. I call I get an appointment, all questions are answered, calls are made, person I request will do work when available, Cathy really works with me to More

by Mo.NY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Foster
June 06, 2012

I bought my 2011 kia sorento and had a pleasent experince with all the employees that had helped me. I will be sure to recomend this dealership. More

by jharris21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Salice and Jarrod Blache
April 27, 2012

My salesman Eli Yousef was great. I am not a car fan. I hate to pressure to b a car. I kind of knew what i wanted and he showed the suv and i took it for a drive and I bought it. he was never pushy if he w More

by tiggerlulu
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Yousef
May 23, 2011

The inventory that this dealer lists on its website has very little to do with reality. It is a list of phantom cars. On five or six occasions I inquired, by phone or email, whether any of these cars was a More

by pgrudin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anonymous
February 16, 2011

The dealer charges a "Document Fee" of $400 compared to other dealers that charge no more than $50. The dealer springs this surprise at the last moment when writing the check. Sneaky and dis More

by anonasdf
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All Of Them
Mar 21, 2011 -

Haddad Hyundai responded

Hello Anonasdf - My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Yes, we do charge a DOC (dealer) fee, though the amount is and always has been $199. It is also true that a good number of dealers only charge $50, as they are in a state that governs how much a dealer can charge for a fee and they have a cap of $75. In Mass., there is no such law and as for other dealers here in Mass, without naming any names, there are a great deal of dealers that charge as much as $389. Perhaps the confusion comes in that when we make a car deal with a NY resident, as a practice we charge initially for the Registration, $250 that gets combined with our DOC fee and is a total of $449. The $250 charged is only to be sure that there is enough collected at the time of registration as NY charges differently for vehicles to be registered and once we have receipt of the exact cost to register, we instantly re-reimburse the customer the difference to the $250 collected. In all, I am very sorry that there was a miscommunication in your dealings with us, but we certainly do not charge, nor have we ever charged a DOC fee of $400. We are grateful for your business, as we are for all of our valued customers and we can only hope that we will have a chance to better your impression of us in any future dealings. Thank you for taking the time to read this. Please contact me so that we can answer any of your questions in detail. Matt Forgue Internet Sales Manager Haddad Hyundai mforgue@haddadauto.com

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