Haddad Kia

I wouldn't go back, even if they offered to go below MSRP. First, be prepared to have to haggle over ridiculously inflated dealer mark up. I saw two trim levels of the same vehicle with a mark up of $2,500 (al First, be prepared to have to haggle over ridiculously inflated dealer mark up. I saw two trim levels of the same vehicle with a mark up of $2,500 (already high for a lower end manufacturer) and $5,000! That's not a typo... $5,000 mark up on a midsize SUV. Add that to the list of dealer installed "options" and the inflated freight (I worked in the industry and can tell you that it does not cost $1,400 per vehicle to get them from the plant in GA) and you're looking at well over $40,000 for a vehicle with an MSRP of a little over $33,000 with built in profit over invoice price. One thing I give this dealership credit for is saving an educated customer time. The desk managers let new sales kids have free reign over the show room floor. The two week employee (I don't remember his name because I threw away his card before I left the building) seemed confused that I wouldn't pay for things like paint protection (never get this option. Or tire and wheel protection. Theres almost no chance that you'll ever get a new wheel if it's damaged while you're driving.) Or that I wasnt going to pay freight after waiting and hoping that my color option came in instead of them ordering it or doing a dealer swap. The final straw was when the new kid in the showroom seemed a little upset saying "so you wanna pay LESS than MSRP?!" I corrected him and said "No, I'll pay MSRP." (I honestly think that he didn't understand that unwanted installed options aren't part of MSRP.) To which his response was "you're not getting one for less than that" while he nodded towards the model that I had just test driven. I went in there outright telling the sales kid that I was test driving and comparing the Telluride to the Hyundai Palisade and would be making a decision based on value alone (even though the performance of the Telluride is a bit muted when comparing and I'm not as big a fan of the front fascia) and would likely be putting a 3rd of the cost down as soon as I decided which one I liked for the price, and he helped save me time by not even giving the desk manager a chance to say a word. Save yourself the time and go to probably any other Kia dealer in the area. And if you're debating between a competitor in the area, just go with the competitor. Haddad doesn't like a customer who knows what they're talking about. More

Can't beat it! I went there without an appointment but they got me right in and took care of me quickly as could be expected. The serviceman was polite and took ca I went there without an appointment but they got me right in and took care of me quickly as could be expected. The serviceman was polite and took care of me. He also made sure my car was cleaned. More

Customer service Took my 2015 optima in for a software update and oil change. It was done quickly and professionally with a nice clean car at the end. Very impressed Took my 2015 optima in for a software update and oil change. It was done quickly and professionally with a nice clean car at the end. Very impressed with the customer service and the communication. We’ll take my car there further Service. More

Horrible Service Department When I purchased my new Kia in 2017 I never thought I’d have lengthy repairs. It is almost impossible to get a hold of someone over the phone. I was o When I purchased my new Kia in 2017 I never thought I’d have lengthy repairs. It is almost impossible to get a hold of someone over the phone. I was on hold for almost 30 mins each time I needed to inquire about my appointment or status on my vehicle. I’m highly disappointed in the lack of quality and communication from the service department. I was left without a vehicle for two days with a newborn baby. They knew the vehicle had 5 recalls and refused to give me a loaner vehicle. When I purchased the car, I was told I had a good warranty that would cover a loaner in an event such as this. They returned my car on the second day and told me they’d call me back when more parts came in to fix the recall. You don’t buy a new vehicle thinking it’ll spend most it’s time in a shop. You also don’t leave a mother on foot with her newborn child. More

zero service after the sale Worst dealer customer service i have ever seen, they take your money, lie to you while doing it and then leave you hanging when you need help after th Worst dealer customer service i have ever seen, they take your money, lie to you while doing it and then leave you hanging when you need help after the sale. DON'T BUY A CAR HERE, RUN. More

It's not the buying, it's the service. I gave them 2 stars because buying a car is a fairly straight forward process and the salespeople do a good job. However, once you need service, bewar I gave them 2 stars because buying a car is a fairly straight forward process and the salespeople do a good job. However, once you need service, beware. They are not service oriented. First they have a wonderful online appointment process, however, when you book an appointment online, the service department doesn't even look at the website. The first time I booked an online appointment on arrival, the manager chuckled and told me they pay no attention to the website so I didn't have an appointment. The second time, shame on me, I received an email confirmation of the online appointment but when I arrived, I didn't have an appointment. The personnel managing the office were completely indifferent. They couldn't have cared less about me or my situation. They offered me an appointment that was 2 weeks away, as the soonest I they could fit me in. I will have to return to them for this service as it is related to a previous repair done by them. But I will not buy another car from them. Nor will I ever recommend them to anyone. Rick More

Wounded Seal in a Shark tank I reget ever setting foot on this lot. They lied about costs even asking more than once. I will never do business with them again. I reget ever setting foot on this lot. They lied about costs even asking more than once. I will never do business with them again. More

DON'T BUY A CAR HERE! Please read the SERVICE reviews first - not the sales reviews. If you buy a car from this dealership, be prepared to have issues whenever you ever Please read the SERVICE reviews first - not the sales reviews. If you buy a car from this dealership, be prepared to have issues whenever you ever need service from them. Apparently, they don't care about their customers, once they get your money. Really regretting our decision to purchase a Kia now. Not looking forward to 10 years of "service" here! More

Awesome staff —First of all wish I could give them more than 5 stars. The manager Kanon and salesman Will are two awesome people. They went the extra mile and then —First of all wish I could give them more than 5 stars. The manager Kanon and salesman Will are two awesome people. They went the extra mile and then some to help us get into our Dodge Journey awesome people awesome staff I highly recommend going to Dodge Kia More

Liers FLAT OUT LIED TO ME!!! I went in to trade my second soul into them to get my third (I've brought them 6 sells in 6 years) after they,called me three t FLAT OUT LIED TO ME!!! I went in to trade my second soul into them to get my third (I've brought them 6 sells in 6 years) after they,called me three times offering to put me in a new Soul for the same payment. I knew that wouldn't be the case because I was going to get a soul with more options so that's not my issue. They didn't have the model or color I wanted on the lot so I found one online and asked them to have it there and I would by it. I got there black Friday night and they had sold it, ok, I understood, they sold alot of souls that day. So while I was there I told them what I wabted, again, and as they searched in the other room online, I searched too on my phone and found exactly what I wanted. After 2 hours of negotiations (the stupid game they play) the deal was done. (They didn't give me much for my trade in). They promised delivery on monday. I called the sales BOY who I dealt with and asked him when the car was to be dilvered. He told me "I have good news and bad news, the car arrive but it was smashed in the front and back and he couldn't sell me it, I told him to look around for another. Since I found the car I knew where it was coming from so I called Kia of Irvine and it was there, un damaged, and they had never heard from haddad about transferring the car!! Wow, after all that negotiating, running my credit and completed all the paperwork they lied to me. Needless to say I buoght the soul over the phone from I rive and they delivered it to where I work the next day and drove my trade in back, they also honored the deal Haddad made me, trade in sight unseen. I drove my new soul to haddad and confronted the main sales manager. He was reluctant to believe my story until he made phone calls and found out his sales BOY lied to me. I got an insincere apologies from him but that was it and never heard from the sales BOY Joseph. I WILL NEVER DEAL WITH THEM AGAIN AND I RECOMMEND KIA OF IRVINE!!!! More