Haddad Subaru
Pittsfield, MA
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550 Reviews of Haddad Subaru
Abigail, Ally and Karissa were so fabulous, they went the extra miles for me. I think everyone at the dealership would do the same. This was my first time in decades at a dealership (previously I bought extra miles for me. I think everyone at the dealership would do the same. This was my first time in decades at a dealership (previously I bought my cars thru my SAAB mechanic. Abigail was amazing. She was the first person I talked to, then once I met her in person there were the others who took care of other aspects of my inquiries, with great presence of mind, skill and knowledge. I am delighted with the service I have received. More
The whole team is very efficient and Mark has always added special care and service. They always keep me updated and provide extra information that I might not even know I need. added special care and service. They always keep me updated and provide extra information that I might not even know I need. More
Welcome and sign in was, as always, friendly. Brandon was great to work with, answering questions without rushing. He and the whole staff make you feel attended to and confident in the services r Brandon was great to work with, answering questions without rushing. He and the whole staff make you feel attended to and confident in the services rendered More
David is an excellent salesperson; treats customers with respect and appreciation. He does answer all inquiries and works with us to locate the requested vehicle of choice. I have worked with David during p respect and appreciation. He does answer all inquiries and works with us to locate the requested vehicle of choice. I have worked with David during previous lease negotiations; he continues to be an excellent salesperson More
I spoke with Abby when calling to inquire on a newly listed CPO. I then told her I would be driving down shortly (24 mile trip) and she stayed to meet with me despite the fact that her shift had ended. listed CPO. I then told her I would be driving down shortly (24 mile trip) and she stayed to meet with me despite the fact that her shift had ended. Abby was thoroughly professional and knew her product well. After a quick test drive, I told her I would return in the morning (as the dealership was closing). I met with her at opening and she had all the information I had requested; she promised the special APR% offered by Subaru America. As the price of the new car was competitive, that left only the trade-in negotiation. She went to Justin Casey (General Sales Manager) and obtained a trade-in value. I negotiated with her and she gave sound advice on what type of offer would be accepted by the dealership and we came to an agreement. Abby is very enthusiastic about working at Haddad Subaru and has a lot of respect for her managers and co-workers. Abby had several suggestions during the purchase process and she is a credit to the sales team. She was candid and honest which can sometimes be in short supply when purchasing a new vehicle. More
The people at Haddad are at the heart of the reason for my stellar review. Mark Brown in the service department has shown exemplary customer service to me and my family for many years. While very professio my stellar review. Mark Brown in the service department has shown exemplary customer service to me and my family for many years. While very professional, he has taken the time to listen to our needs and preferences while promoting the "health" of our vehicles and honestly assessing what we need. We live in a rural area and have two Subarus with well over 200,000 miles. This may cost the organization small amounts in the short term, but reaps long-term benefits. We have been adverse to considering other service providers or dealers for many years. He has our trust, not an easy thing to come by. The rest of the service and parts department, namely Bill, Brandon and Shane contribute to this as well. This has contributed to our purchase decisions, as well. We have purchased only Subarus for a very long time. More



