Haddad Subaru

I callled the dealer for pricing on an impreza. He told me they were having a special of $2000.00 off the list price and zero per cent financing. When we arrived at Haddad, we were told the price was wro me they were having a special of $2000.00 off the list price and zero per cent financing. When we arrived at Haddad, we were told the price was wrong as was the interest rate. They agreed to sell us the car at the quoted price but would not give us the special interest rate. Then they offered us a super low price on my trade-in. I told them that at that price I would keep my old car as a spare. They refused to sell me the car unless I traded in my old car because they needed the additional profit from the trade to make up for the "low" price on the new car. We felt so bullied that we eventually agreed to the transaction. We were then sent to the finance guy. He tried to sell us an extended warranty which would have increased the $470 per monthh payment to $800. We declined any extras and were finally given the cost of financing the car. The next day,Sunday, the salesmanager and salesman called me up to ask me if I was going to rate them all tens on the Subaru Customer Service form. When I told him No! that we were unhappy with the way we were treated, he said then he would not sell us the car. Beware of transactions with Haddad. More

Horrible prices and service. They overcharged me by hundreds on repair work compared to the same service at Steve Lewis Subaru. And they could care less, it seems, when offered the chance to match the hundreds on repair work compared to the same service at Steve Lewis Subaru. And they could care less, it seems, when offered the chance to match the price of a competitor. More

After one email and two voice mails, no one saw fit to call me. Too bad, too. I had decided on the car (2012 Impreza), had no preference for color, was willing to buy it sight-unseen without a test drive, call me. Too bad, too. I had decided on the car (2012 Impreza), had no preference for color, was willing to buy it sight-unseen without a test drive, and was paying in cash. I sent an email to another dealer who called me in less than two hours. Guess who got my business? If Haddad is that cavalier about sales, I can only imagine what their service department is like. I will also have my new car serviced elsewhere. I believe in supporting local businesses, and do so whenever possible, but not at the expense of service. Pittsfield in general seems to be plagued with an apathetic attitude toward service of all kinds. Something in the water, perhaps. More

Went in looking for a new car. Called first. They salesman met me, nice enough guy. I knew what I wanted and we sat down to talk abotu price. The experience was unlike any I'd been through. They gave salesman met me, nice enough guy. I knew what I wanted and we sat down to talk abotu price. The experience was unlike any I'd been through. They gave me a number and that was it. It felt as though they put it out there like they were the only Subaru dealership in the world and I had to take it or leave it. As if they didn't need the business. The next dealership I went to I ended up buying a new 2012 Subaru (the same car). I could've easily done the same at Haddads but I did not feel they earned/cared about my business. After discussing this account with others, I have heard similar stories. More

It is no wonder people local to Pittsfield go to other dealerships.. Haddad treats a service visit as a "one time opportunity" to rip you off. Little do they realize that for each customer they do this t dealerships.. Haddad treats a service visit as a "one time opportunity" to rip you off. Little do they realize that for each customer they do this to they lose that customer, and that customer lets other people know how bad they were treated. They will out of business soon with the reputation they have. I'm not going into the details, but I refuse to enter that dealership again even though I work less than a mile from it! More