Haddad Toyota

Don't trust what finance people or managment say as truth. As with most dealers we negotiate and usually come to a price within the ballpark. But then you go to the finance man to review and sign the contract. As with most dealers we negotiate and usually come to a price within the ballpark. But then you go to the finance man to review and sign the contract. This was when I came to find out he added an overpriced extended service contract (about $1,800.00) to the loan making our payments 40.00 more per month claiming ""The BANK would feel better and I (meaning HE) would feel better this way" for reasons I need not lengthen this story with. After thinking about this I called him the next day and asked him if the 1,800.00 service contract was a contingency for getting this loan approved as he made it sound the day before when we signed it. After a second or two of hesitation he said it was but I had my doubts about the whole thing. As we all SHOULD know, service contracts are big money makers for car dealers. We then went to the dealer and told the finance man who wrote the thing that we wanted to redo this loan without the added service contract and were given no acceptable results. I had to wait until my first bill came for the car payment so I could find the proper numbers to call the actual bank reps and get the truth about this and of course I was told no loan is dependent upon adding an extended warranty. We had to go back to the dealer soon after for a tire issue and while there I talked to a general manager who went into the finance man's office with me and after a short discussion agreed to work with the bank to rewrite this loan without the warranty and get our payments where they should've been if the first person had not misinformed me to begin with. We have yet to see the results of this. The salesman William Pikula was great. The problem didn't begin until we talked to the finance person. The General Manager, Mr. Seibelli was very helpful as of this writing and promised to make this right. For now this is all I have, Results will follow. Of course I plan on editing this further once we see how this turns out. 5/5/2015. update...... We still have no idea of how the payment thing is going to pan out although it should be in the range of 200.00 or 205.00 somewhere. Last update: Sometime in May the dealer did what they said they would and rewrote the loan minus the service contract by paying off the original loan. They also sent us a check for the difference in the payment as we had to make the first one on the first contract which was due before they could rewrite it. All in all they did the right thing even though it may have cost them a few dollars to do it. LAST UPDATE: Recently we found our tires 2 of which which the dealer said they were replacing after the test drive in which 2 tires went flat and we had to drive a half mile before we could pull over, were so bad and wobbly most likely because they just re-inflated the same tires which kept losing air every couple of weeks until we had to put 4 new ones on it because the tires it came with were making the car dangerous to drive as the tires were not even round (also not even all the same brand) and got worse and worse, causing a progressively worse issue shortly after we got it. With a 60 day warantee I Know they would say it was our problem after 60 days so we had them replaced at a tire shop on South St. Bottom line is for that and a few other reasons I would NOT recommend this place to anyone. Each time we went there there was something negative that was not in our best interests, only theirs. Dealers also get you financed but do your homework and get the car at the BUY RATE so the dealer doesn't add to that to make kickback money on a higher rate than the buy rate. Happens all the time. More

Painless, respectful car buying experience Knowing what type of vehicle we wanted and after three friends, who purchased their vehicle from Haddad, and all were very, very pleased, and recommen Knowing what type of vehicle we wanted and after three friends, who purchased their vehicle from Haddad, and all were very, very pleased, and recommended them highly, we decided to pay a visit. Keep in mind that we did research prior. Checked CarMax, Cars.com, Kelly Blue Book, and assorted other sites so we had an idea of what to expect. On arrival, we first met with Jason Higgins, the sales manager. Extremely personable, welcoming and professional. He brought us to Scott O'Connell, the salesman. If you buy a car at Haddad, (and you should), ask for Scott. No games, no gimmicks, just honest respectful sales help. He listened to what we wanted and then presented cars that were available. Didn't try to switch or talk us into something. Let us test drive the car without reservation. Once the car was decided, he gave us the sales price. While I will not disclose details, the offer made the trip more than worthwhile and family and close friends cannot believe the price based upon the research. Additionally, no one tried to push us to buy any thing that we didn't want. You know, the "poly-razzmataz" stuff. Car was ready and delivered as promised. We will be return customers. More

The Best We have been dealing with Haddad's for quite a few years. Scott O'Connell is our #1 man - he's honest, respectful and 150% for the customer. He goes We have been dealing with Haddad's for quite a few years. Scott O'Connell is our #1 man - he's honest, respectful and 150% for the customer. He goes beyond great customer service. We also respect George and Liz - owners who care. They just had an appreciation dinner for customers who recently purchased vehicles. A wonderful dinner, comments from Liz and George, introduction of the service staff plus vehicle tips and a discount card for accessories. A true example of "sincere" customer service. Thank you. We don't need to shop around - we just shop Haddad's. More

Overall an excellent experience. My husband and I decided to lease two vehicles after working with Jeff and Jason. Jeff was extremely attentive and followed up quickly on any questio My husband and I decided to lease two vehicles after working with Jeff and Jason. Jeff was extremely attentive and followed up quickly on any questions or concerns we had. When Jeff wasn't available, Jason stepped up to help. More

Excellent Service Excellent service with Haddad on West Housatonic St. Personable, friendly and very professional!!! Thank you for a great experience and a wonderful ca Excellent service with Haddad on West Housatonic St. Personable, friendly and very professional!!! Thank you for a great experience and a wonderful car!!! We love it!! More

???? I bought a great car, that being said, what was promised was never delivered on time, I received the car dirty & not filled up, disgusted! I bought a great car, that being said, what was promised was never delivered on time, I received the car dirty & not filled up, disgusted! More

had a problem on the road with a sound on every bump Brought my 2007 into Haddad's while travelling due to a rumbling sound. Told it was a heat shield and which needed replacement. Was told the car was d Brought my 2007 into Haddad's while travelling due to a rumbling sound. Told it was a heat shield and which needed replacement. Was told the car was driveable and that it was safe. No charge! Also told that my 2007 Corolla also had a small leak from the oil pan seal. Thanks for the heads up. Had this repaired at my last oil change. More

Excellent service Jeff was extremely helpful and got me the vehicle I needed I was fully satisfied with my experience at haddad preowned in pittsfield Massachusetts 012 Jeff was extremely helpful and got me the vehicle I needed I was fully satisfied with my experience at haddad preowned in pittsfield Massachusetts 01201. More

Found my dream car I am happy I have found my dream car and one of my many dreams has come true. I needed a reliable vehicle that was safe and that is what I got. The sa I am happy I have found my dream car and one of my many dreams has come true. I needed a reliable vehicle that was safe and that is what I got. The sales reps were attentive and understanding to what I wanted and needed. They did there best to listen to my needs and wa-la we found me a car. I wasn't put into a car they wanted me put into I was matched with a car I liked and wanted that I can afford. More

Toyota 2005 Prius -- excellent experience The Haddad service department AGAIN delivered excellent service when we had an "emergency" -- with the "check engine" turning on right before we were The Haddad service department AGAIN delivered excellent service when we had an "emergency" -- with the "check engine" turning on right before we were taking off for a 400 mile trip. So we came in at 7:30 am on a Saturday morning. Despite their already full schedule, they squeezed us in to diagnose the problem -- which turned out to be pretty serious -- "needs a new gas tank." They immediately ordered the part and set us up for a weekend rental of a 2013 Prius V -- which allowed us to carry 3 people plus luggage and sound system for our weekend music gig in Scranton, PA. They fixed the car early the next week. And amazingly the $1500 job turned out to be under warranty because it's part of the emission system. So service way above and beyond the normal. Chris and all the other folks in the service and rental department were friendly, very helpful, professional and prompt. That's been our experience with Haddad for the past 8 years. Honest, dependable, fairly priced, good advice, quick and excellent work. As a follow-up, the next weekend that darned lite came on again -- right before we were leaving for a trip down to Washington, DC. Chris again got the car into the shop with no notice, diagnosed the problem and ordered the part overnight. They fixed the car first thing the next morning -- again no charge. We were on our way and everything worked great during that 800 mile trip. So I really can't say enough good things about the Haddad Service Department. Our experience has been consistently excellent on all counts. They've gone way beyond what we could reasonably expect for a very busy shop. We're so grateful to have such a superb team to work with. In our work we need a vehicle which is absolutely dependable -- and the Haddad folks have kept our car in tip-top shape. For us, a good service team is probably more important than the brand of car we buy. So it's an added bonus when we can drive a very fuel efficient Prius, with all it's safety, comfort and handling features -- and know that Haddad will quickly and expertly keep our vehicle in great shape. More