This is by far the worst Toyota dealership experience I - jhclee
This is by far the worst Toyota dealership experience I have had in 26 years as a Toyota customer, and I have been to many.
I came in for a simple replacement key for my RAV4. Three months later, I still do not have one, and I am still waiting on a refund check.
Here is what happened: They programmed a new key, handed it to me, and I discovered right there in the parking lot that the remote did not work. When I pointed this out, they explained it away as a "bad key," which means they charged me for a key they knew was defective. They promised to reorder it and call me. They did not call. Two months passed before I finally scheduled another appointment. I drove in and was told they could not program anything because their internet was down and I would need to reschedule. They said they would call me. They did not. Then, on the day of the rescheduled appointment, they called to say the replacement key still had not arrived due to a FedEx delay.
At no point in this entire ordeal did anyone from the office follow up as promised. Every single time, I had to call them. When I raised my frustration, staff were dismissive and deflected responsibility. One person casually mentioned that "70% of new keys can fail," as if that were an acceptable explanation for the situation.
I finally gave up and canceled everything. They said a refund check was on its way. Two months later, no check, no call.
The incompetence here runs from top to bottom, including management. I would not recommend this dealership to anyone or if you need to get your Toyota serviced.
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