Hagerstown Ford

I’ve been coming here for at least 15 years, and I can truly say for the most part I appreciate how they keep me and my family safe on the road. The team really has been great for me. truly say for the most part I appreciate how they keep me and my family safe on the road. The team really has been great for me. More

AVOID AT ALL COSTS! I made an appointment and took my Lincoln MKZ in for an oil leak, but I arrived to find that they had no record of my service appointment. After seve I made an appointment and took my Lincoln MKZ in for an oil leak, but I arrived to find that they had no record of my service appointment. After several days, I was informed that the leak was due to a bad oil pan gasket, and I received a quote for around $800. I agreed to the repair, but several days later, I received a call stating that I had been quoted for a replacement for a Ford Fusion, not a Lincoln MKZ. I was told that the MKZ oil pan gasket replacement required more items such as the exhaust, air conditioning line, etc.) to be relocated to facilitate the replacement of the gasket. Due to the extra shop time, I was informed that the estimate would now be around $1,100. I agreed to the repair and picked up the car a few days later. After receiving the car, I noticed a noise from underneath the vehicle near the footwell when I accelerated. I took the car back, and the technicians said they couldn't find anything wrong. One of them volunteered to ride with me in the car, and I mentioned that it sounded like an exhaust leak during the ride. The technician said he couldn't hear anything and I should bring the car back if it continued to make that sound. The next day the check engine light came on, and I used my diagnostic device to check the code. It showed an error for the O2 sensor, which I still believed was caused by an exhaust leak. I made another appointment and brought the car back. The dealership had my car for several days, and I called over a dozen times without getting anyone to pick it up at the service desk. Finally, one day another advisor answered, and when I explained the situation, he looked up the notes in the system. He told me that both flex pipes had been damaged, likely during the oil gasket replacement. He told me the fix would be to replace the entire exhaust system at $2,200. He also informed me that the parts would not be ready until after the new year (this was late November). I replied that the damage to the exhaust was caused during the oil pan gasket repair and that I should not be responsible for that repair cost. He told me to call back the next day and talk with my advisor. I called the following day and spoke with my service advisor, who said that the check engine code was caused by my mufflers (well past any O2 sensors). When I questioned what the other advisor had told me the day before, he said he didn't know anything about that. Before I left the dealership, my service advisor pulled me aside and suggested I take the car to a local exhaust shop for repair. After New Year's, I noticed oil under my car again, and I called the Service Manager and explained the situation to her. She asked me to bring the car in a few days later and to see her personally. When I arrived, she didn't remember anything about our conversation, and I had to explain it in detail again. She finally emailed me, stating the flex pipes and catalytic converters were damaged, and the engine needed to be replaced due to a misfire code and told me the repair was $17,000. The KBB private party value for the car is around $19K, and it did not make sense to make the repair. I told her that there was nothing wrong with the engine and it ran fine. That evening, I received a phone call from a salesperson who offered me a $500 trade-in on my $19K car. I contacted the dealership's general manager to voice my frustration, but he never returned my calls/emails. I contacted Lincoln, who agreed to pay for a new diagnosis at another dealership. The new dealership looked at the car and said the flex pipes and catalytic converters were both damaged by the oil pan gasket repair (also, they said there was never an engine misfire). The new dealership repaired the exhaust (at a cost to me), and the car has been running fine. There was never anything wrong with the engine, and the dealership lied to me to make me go away. Throughout the process, I was lied to and ignored. DO NOT GO TO THIS DEALERSHIP! More

Purchasing from Hagerstown Ford has been a great experience, like a small town dealership. We have purchased two new vehicles from Claudia Portillo in the last year and she is the best, most honest experience, like a small town dealership. We have purchased two new vehicles from Claudia Portillo in the last year and she is the best, most honest, salesperson we have worked with in many years. Will come back for my next vehicle. More

They was amazing in helping me with my work truck issue. Explained in detail the problem and helped in ordering the New Motor. Very polite and up front with the issue. Thanks Justin on working with me. Explained in detail the problem and helped in ordering the New Motor. Very polite and up front with the issue. Thanks Justin on working with me. More

Was looking online at a $35k truck on their lot. Since I have to travel far to get there, I wanted to make sure of a few things. Trying to find out if they'd work with my bank preapproval, I was told that have to travel far to get there, I wanted to make sure of a few things. Trying to find out if they'd work with my bank preapproval, I was told that the finance guy said "just come in, and we'll wing it". (Really?). Then asking about some issues with the truck that you could see in the pictures. The truck bed was scratched up and had paint spilled in it. They said they put a bed liner over it. I said, if you didn't fix it, it will rust out. (no response). If they band-aid visual stuff like this and "wing" their financing, what else are they covering up or just winging. I prefer to work with a dealership that actually knows what they're doing. I have very little confidence in a place like this. More

An amazing experience purchasing my Mustang. As a customer I felt valued. Ed Wetherbee was very personable and fun to work with, I highly recommend working with him. This was the best experience I've customer I felt valued. Ed Wetherbee was very personable and fun to work with, I highly recommend working with him. This was the best experience I've had purchasing a vehicle. I look forward to going back to Hagerstown Ford again in the future. More

We came down from PA to test drive a vehicle that was listed on their website, only to find that the sales manager's wife has the vehicle to drive around. If the vehicle is not available it should not be listed on their website, only to find that the sales manager's wife has the vehicle to drive around. If the vehicle is not available it should not be listed on the site. And if they are advertising it as a new vehicle when it is clearly being used regularly, that is pretty shady as well. We are in the market for a new vehicle but will be taking our business elsewhere. More

We would like to thank Jillian and Claudia for outstanding customer service. We had issues with our 2020 F250. Jillian took care of it immediately. While waiting on our truck, we decided to look outstanding customer service. We had issues with our 2020 F250. Jillian took care of it immediately. While waiting on our truck, we decided to look at a 2021 F250. Claudia was an outstanding saleswoman. She knew what she was selling. We ended up trading our 2020 in for the 2021. We could not pass up the deal. Thanks again Hagerstown Ford for great service.We will recommend to our friends. More