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Hagerstown Ford
Hagerstown, MD
869 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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869 Reviews of Hagerstown Ford
March 28, 2020
They will not honor their promises. Especially the return no questions asked policy.. Got it home and less than a week or so of driving it broke down leaking fuel. After multiple attempts of resolving the is no questions asked policy.. Got it home and less than a week or so of driving it broke down leaking fuel. After multiple attempts of resolving the issue I was forced to write a review. Then they call me right away due to the negative review amazing huh. Well the took it to their shop to fix. After picking my truck up I saw where my bed had been damaged due to a tool box sliding forward and smashing bed to the cab. I was told basically not their problem even though it left my possession not like that. Then within 50 miles of previous work boom same issue. I call and talk to Charlie Benson and tell him to return it as the ad states on the radio by Eric Carper. He stated no it's my truck they won't return it. All I want is to return it like they boast in the ad no questions asked, but they won't. Keep in mind this problem happened two times and I've owned the truck less than 45 days/500 miles. I also even tried to switch to another vehicle on the lot that fit my budget. I feel like I have bought a lemon and they don't care about returning it so I can move on More
by buckmaster22603
Employees Worked With
Charlie Benson
Helpful 
February 29, 2020
Ryan was very pleasant to work with and was happy to show us different vehicles that would meet our needs. I feel that we got a great truck and am confident in our purchase, especially since it is a certifie us different vehicles that would meet our needs. I feel that we got a great truck and am confident in our purchase, especially since it is a certified pre-owned vehicle. More
by carraway.james
Employees Worked With
Mike Branson, Ryan Wood
February 28, 2020
We had a wonderful experience! Woody was very knowledgable and listened to our needs! He and Lindsay was very professional and fun. They and the rest of the team worked their magic and got us the knowledgable and listened to our needs! He and Lindsay was very professional and fun. They and the rest of the team worked their magic and got us the truck we fell in love with!! Thank you Hagerstown Ford!! More
by hamonstbes
Employees Worked With
Mike Branson, Ryan Wood
February 27, 2020
Customer service was great! They were very helpful and helped me find what I was looking for. I would recommend them to anyone looking for a vehicle. helped me find what I was looking for. I would recommend them to anyone looking for a vehicle. More
by kenziefiles
Employees Worked With
Mike Branson, Ryan Wood, Christian Fortson
February 07, 2020
Great person. Overall best salesperson I’ve ever worked with trying to get into a car. Took the time to make sure I got the right payment. And was overall happy with it. with trying to get into a car. Took the time to make sure I got the right payment. And was overall happy with it. More
by camallen6890
Employees Worked With
Ryan Wood
February 06, 2020
Lied to! This was absolutely the worst experience of my life! I have never been so lied to and deceived! Vehicles were misrepresented, financing terms were not This was absolutely the worst experience of my life! I have never been so lied to and deceived! Vehicles were misrepresented, financing terms were not described, down payment kept going up while vehicle selection kept going down. Liars and theifs, NEVER AGAIN!!! More
by Lied.To
Employees Worked With
Ryan Wood, Charlie Benson
February 05, 2020
Best vehicle purchase experience I've had. Mike Reid was great to deal with, very professional and helpful throughout the entire search and purchase. I would recommend Mike and Hagerstown Ford Mike Reid was great to deal with, very professional and helpful throughout the entire search and purchase. I would recommend Mike and Hagerstown Ford to anyone in the area. I'm in northern Virginia and Hagerstown was the best place to deal with for an entire new vehicle build. More
by Kyle
Employees Worked With
Mike Reid
January 25, 2020
Ryan was amazing. My experience was great from start to finish and it was faster than I expected. Will definitely reccomend Ryan and Hagerstown Ford to others. finish and it was faster than I expected. Will definitely reccomend Ryan and Hagerstown Ford to others. More
by donsdesignsonadime17
Employees Worked With
Ryan Wood, Cheyenne Love
