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Hagerstown Ford

Hagerstown, MD

3.3
876 Reviews

1714 Massey Boulevard

Hagerstown, MD

21740

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876 Reviews of Hagerstown Ford

November 04, 2016

Company truck purchase We needed to replace one of our company trucks, we only buy green or gray trucks for our fleet ( we own 20 vehicles). I found the green Super Duty s More

by mark merani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Wade
November 03, 2016

Douglas Taylor was the best sales person I have had in all a Douglas Taylor was the best person I every go ta car from I would go back and buy from him again . He helped us didn't talk us into anything was a gre More

by Jerseygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Taylor, Mike Branson, David Sanita, Mike Barthel
Nov 04, 2016 -

Hagerstown Ford responded

Doug is most cetainly a valued member of our team. Thank you for taking the time to give us feedback.

November 02, 2016

Truck Purchase This is the second vehicle that we bought from Hagerstown Ford. We automatically called Doug Taylor because of the exceptional service we received wi More

by Angela Dronenburg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Taylor
November 02, 2016

Great experience Hagerstown Ford treated me like they truly wanted my business. They were professional and prompt, two characteristics that will make me a lifelong cu More

by Mike1981
Recommend Dealer
Yes
Employees Worked With
Mike Reid
Nov 03, 2016 -

Hagerstown Ford responded

Thank you for taking the time to review us. Your input is appreciated.

November 01, 2016

Bought my very first brand new car! Jared was an awesome salesman to deal with. He was very friendly and helpful. Not only was he friendly and helpful, he got me through the car buying p More

by benji333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Breakall
November 01, 2016

Very great service I had very great professional experience with my sales associate Travis, I would recommend him to my family and friends for all their buying vehicle n More

by Jarett
Recommend Dealer
Yes
Employees Worked With
Travis Wagner
November 01, 2016

service horribel We went there to purchase vehicle found one did all paper work n was approved then they said we had wait til Monday since the bank was closed now. Mon More

by bbenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Wagner
Nov 01, 2016 -

Hagerstown Ford responded

I just spoke to the sales person to inquire about what had happened. I see that it was a misunderstanding with the pileminary numbers you were given and a miscommunication as to what would be expected of you when you returned to our dealership, which can be frustrating. Car buying can be a long process when looking for a lender. It was never intended for you to feel put off until the truck was sold to someone else. Sometimes especially with pre-owned vehicles since they are more than likely one of a kind, more than one customer is vying for financing for the same car. That is why we try to tell people, sure, think about it over the weekend, however understand that we probably have shown the same vehicle to countlesss other customers... one of them may have been thinking about the purchase and returning to buy before you do. That is not said to bully someone into buying, but a reality of pre-owned cars. We are pleased to hear you have continued with Travis to find a resolution to your concerns. Thank you for taking the time to let us know of your experience, it helps us improve communications with our staff and our customers. - Valerie Shane, Social Media Manager

October 30, 2016

I had an amazing experience, everyone was down to earth. Everyone at Hagerstown Ford were very nice and respectful. They worked with me to pick out a vehicle that is affordable and they gave us a good deal. More

by colepalmer97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Brewer, Doug Diamond
October 29, 2016

Extremely awesome experience!! Bought a fusion from Usman earlier this month. Since I got it he's been nothing but helpful. Every time I called him to ask a question, he immediately More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Usman Hussain, Doug Diamond, Chris Edwards
Oct 31, 2016 -

Hagerstown Ford responded

Thank you so much for taking time out to review us. We thank you also for the kind words. We will continue to strive for excellence!

October 29, 2016

Best car purchase experience ever. In and out in 90 minutes. I think that is what the consumer wants most if all. I am at a ford dealer because I know I want a ford. I know I want a f15 More

by Gary W Steen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid, Doug Diamond
Oct 31, 2016 -

Hagerstown Ford responded

We are always pleased to hear that our sales people have gone above and beyond to give you, the customer, the best experience possible. Thank you for taking the time to relay your experience to us. We appreciate your business.

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