Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Hagerstown Ford

Hagerstown, MD

3.3
876 Reviews
Call Dealership (800) 963-1100
View Awards

1714 Massey Boulevard

Hagerstown, MD

21740

Directions

By Type

876 Reviews of Hagerstown Ford

October 13, 2016

ford fushion Leased a new ford fushion,Ryan Harbaugh was my salesman,he was very helpful and polite,I would recommend Hagerstown Ford to all my friends and family, More

by vmoats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Harbaugh
Report | Print
Oct 13, 2016 -

Hagerstown Ford responded

Thank you for allowing us to earn your business. It was a pleasure to work with you to find that perfect vehicle. Also thank you for taking the time to review us.

October 13, 2016

My NEW 2017 FORD FUSION I highly recommend this dealership, they made our experience pleasant, we spent very little time at the dealership. Our wonderful salesman even delive More

by breadman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Harbaugh
Report | Print
Oct 13, 2016 -

Hagerstown Ford responded

We appreciate your business! Thank you for taking the time to write a review for us.

October 13, 2016

Great purchase experience Hagerstown had a great inventory and really worked with us to get the pest pricing possible on our new truck. I would definitely start here next time More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Carper, Mike Branson, Ryan Harbaugh, Doug Diamond
Report | Print
October 13, 2016

Outstanding customer service I've purchased other cars from other dealers but I've never gotten the great service like i did at this dealership. I would recommend this dealership More

by djdrawbaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Branson, Ryan Harbaugh, Chris Mason
Report | Print
October 13, 2016

Awesome Dealership Very FRIENDLY From the front door to the car lot this dealer ship rocked and so did our salesman Ryan Harbaugh. He went above and beyond to assist my girlfriend g More

by Marrowdonor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chief Finance, Ryan Harbaugh
Report | Print
October 13, 2016

Great job! The people have been wonderful. I have bought three cars from this dealer. Ryan has sold one to me and one to my friend in the past few months and he More

by Jculver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Harbaugh
Report | Print
October 12, 2016

Great experience A great experience! I Love my car. Great dealership. Everyone that helped me could be any nicer. I would recommend this dealership to anyone. Th More

by Dave Creek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Taylor
Report | Print
October 12, 2016

Service Department poor service Issues with my 2015 Ford Edge. Been in the shop 5 times for tire sensor fault. Still not resolved. Tim Rowe the "Service Manager" could care less. H More

by Carol
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Rowe
Report | Print
Oct 19, 2016 -

Hagerstown Ford responded

As I understand we are still working to resolve your repair problem. I hope you understand after all the issues that you have reported, when the source of the problem is not found, repairing things randomly in hopes that the problem is remedied is a wasteful and expensive solution. Mr. Rowe drove your car in an attempt to diagnose the problems that you had reported and also returned it with more fuel than you had started with. We will continue to work towards a solution to your problem, but maybe if we are not finding the issue while we arbitrate the disagreement, a second opinion from a certified Ford technician may be a simple solution that could save us all future headaches. I thank you for taking the time to rate us on Dealer Rater and we hope to resolve this for you as soon as possible. Thank you.

Oct 19, 2016 -

Hagerstown Ford responded

I and the service department spent an overwhelming amount of time to try and resolve this issue, so I ask that you refrain from the accusation that I am #1 not listening, and #2 that I don't care. I only want to to help. Let me explain to you yet again, in order to remedy a problem we have to actually know what the problem is. A tire sensor will let you know when you need to inflate the tires but when the sensor keeps going off and it isn't a bad sensor there may be a greater problem. Driving the car was done in an effort to trigger the response to be able to figure out the problem and I was told you were aware that we would have to drive the vehicle. Showing us documentation of the sensor response will not help us find the solution. Trust me, we all wish it were that easy. It isn't that we do not believe the issue exists, we can't to throw repairs at it which could lead to mis-repair and multiple attempts with no concrete fix. Again, I suggest another option of a second opinion that could save you future headaches. And I thank you for responding. I will continue to try and find a workable solution.

Oct 19, 2016 -

Carol responded

Let's be clear the car was driven over 200 miles without my knowledge. I provided proof in multiple actual photos of the alert of tire sensor default. Even after providing proof the dealership still continues to say fault not found OK! This is simply NOT THE CASE! The dealership could care less! The tire alert is intermittent and I have shared that with HF. Now the A/C is still not working-dealership once again said OK! Nobody listens to me the customer! The dealership is NIT trying to resolve these issues! There was no reason to drive my car 200+ miles without my consent when I had already provided documentation to substantiate the problem. Never again will I buy another FORD and the blame falls on Hagerstown Ford! Carol Burrill

Oct 20, 2016 -

Carol responded

You all have done nothing to resolve these issues. You driving it over 200 miles did not accomplish anything; I gave you the facts and photos snd made suggestions and you ignored everything I said. You did nothing to probe into the root cause of the problem and that equates to not caring. By the way it was 85 degrees when I left court today and I had no a/c; another problem you ignored. Disgusted and fed up with HF. Carol Burrill

October 10, 2016

1st. Experience I came here to buy a new car and was immediately approached by a young salesman who sat myself and my family down to listen to all the do's and don't More

by Ldyarwn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Dash, Doug Diamond, Chris Edwards
Report | Print
October 09, 2016

Horrible people This is the most terrible experience i have ever had. Worst dealer i have ever worked with! Chris black was the person in finance that i was working w More

by Brittany Snyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Black, Mike Branson, Usman Hussain
Report | Print
Oct 20, 2016 -

Hagerstown Ford responded

I understand Chris Black contacted you to let you know that he was not your finance manager that day. I hope now that you spoke with him you were able to work out the situation. If you need further assistance or anything at all please do not hesitate to contact us. We appreciate you taking the time to bring this matter to our attention. Thank you.

1
...
34
35
36
...
88