Hagerstown Ford

Great experience. Purchased a certified preowned Focus from Kiyanna Bynum. Her professional, no pressure approach and overall friendly demeanor made my car buying expe Purchased a certified preowned Focus from Kiyanna Bynum. Her professional, no pressure approach and overall friendly demeanor made my car buying experience a true pleasure. Her eagerness to meet my needs and her follow up after the sale goes a long way with this consumer. She was always available to me if I had a question or request (and this was after the sale). Anyone ready to purchase their next vehicle, ask for Kiyanna! You won't be disappointed. I was also impressed by the finance manager, Mike Branson. He quickly responded to me with any problems or concerns I had. He was even able to get me a lower rate after I selected financing and the deal was closed. Hagerstown Ford has my business for life. -Chad Brown, a very happy customer More

Treated like family Bought my new Focus from Greg Dash, from the time he greeted us until we drove off the lot, he treated us as we were the most important people there. Bought my new Focus from Greg Dash, from the time he greeted us until we drove off the lot, he treated us as we were the most important people there. The sale manager Chris Edwards listened to us and came up with payments that fit our budget. Mike Branson left little doubt about the final paper work he went over with us. Crossing all the T's and dotting all the I's, I felt that all three gentlemen want me to leave Hagerstown Ford HAPPY. Thanks to you guys for making our experience a great one. More

Great car buying experience Bought a new Explorer using the USAA (Zaggs) car buying service. Greg Dash was the sales person. Everyone at the dealership was excellent, and I highl Bought a new Explorer using the USAA (Zaggs) car buying service. Greg Dash was the sales person. Everyone at the dealership was excellent, and I highly recommend buying your next Ford from Hagerstown Ford. More

Professional Salesperson I pulled up to the dealership, and immediately was greeted by Kiyanna. She asked what I was looking for and had me in the perfect vehicle the same nig I pulled up to the dealership, and immediately was greeted by Kiyanna. She asked what I was looking for and had me in the perfect vehicle the same night. While I went to diner with my husband, she had all the paperwork ready for me when I got back. Was the smoothest transaction I ever made while purchasing a new vehicle. More

Best place ever Everyone at Hagerstown Ford are the best there is. Usman really listened to me and knew exactly what I was looking for. He really made me feel like I Everyone at Hagerstown Ford are the best there is. Usman really listened to me and knew exactly what I was looking for. He really made me feel like I was important. More

Service center Service manager Tim Rowe went over and beyond fixing the problem with our 2015 Ford Focus! Will definitely go to them with our future needs! Keep up t Service manager Tim Rowe went over and beyond fixing the problem with our 2015 Ford Focus! Will definitely go to them with our future needs! Keep up the good work!! More

Customer Care - beyond expectations Tim Rowe, service manager at Hagerstown Ford went above and beyond when I locked myself out of my F150 truck across town at 7:30 in the morning. Tim f Tim Rowe, service manager at Hagerstown Ford went above and beyond when I locked myself out of my F150 truck across town at 7:30 in the morning. Tim first checked to see if my keyless access code (factory set) was registered in his database. Since the truck was not originally purchased at Hagerstown Ford, the code was not registered there. After checking with the dealer where I bought the truck and discovering they also did not have any record of the access code, I called Tim back. Tim immediately dispatched a technician who showed up within minutes armed with state of the art instruments and unlocked the truck. I expected to lose 1/2 of my day to solve my predicament, instead, Tim solved it in 1/2 an hour...that's "Customer Care"!!! Stan P. More

Awful Service We drove 2 hrs to test drive a truck that was advertised on line and was confirmed it was in the lot. Once we arrived the truck was already SOLD. Tri We drove 2 hrs to test drive a truck that was advertised on line and was confirmed it was in the lot. Once we arrived the truck was already SOLD. Tried to look at another truck was told it was out for a test drive and would be back in the lot in 20 min. 3.5 hrs later the truck arrived,800 miles on the "new" truck? NOthis is now a used truck. No way I would ever recommend this dealer. More

Excellant experience, very easy transition to a new vehicle Mike Reid took excellent care of us. Was very knowledgeable on the specific vehicle we were interested in. We started out thinking we would just tak Mike Reid took excellent care of us. Was very knowledgeable on the specific vehicle we were interested in. We started out thinking we would just take the day shopping gathering information and make a decision at a later date. We were amazed and delighted to be driving a new vehicle home that same day. Mike went above and beyond to be sure a problem that was discovered during the test drive was corrected. He personally picked it up the next business day and took it in for repair. He took extra time reviewing the technology features. His last comment was "Just call me if you have any questions" and I feel he was truly sincere. More

Great Mike Reid made me feel like the #1 customer on a busy Saturday on Labor day weekend. They closed at 6 and didn't leave until 9. Mike stayed until th Mike Reid made me feel like the #1 customer on a busy Saturday on Labor day weekend. They closed at 6 and didn't leave until 9. Mike stayed until the final papers were signed and saw me off in my brand new f-150. He also took my truck himself and had a sprayed in liner installed and my truck was back in my driveway the same day. I will tell everyone who is looking for a new vehicle to deal with Mike Reid, he was awesome! More