Hagerstown Ford

Got $6100 off my new Ranger XLT Sport for their big black Friday sales event after a lot of back and forth with the salesman. I thought I did ok on the deal till I started seeing other people's deals online. Friday sales event after a lot of back and forth with the salesman. I thought I did ok on the deal till I started seeing other people's deals online...everyone else was saving $10k on the same truck but my salesman acted like I was getting the best deal possible but they didn't even give me all the rebates and incentives everyone else was getting all over the country! Then when I go back for financing they show me a deal with 9 percent interest and tell me it's a worst case scenario and with a 718 credit score the banks should definitely get me a better rate the next day. They didn't. So guess which idiot got reamed on trade, price, and financing? Yeah...me. That's cool, it won't happen again. My older brother and my nephew just bought new F150's from them over the summer. We're not even taking our trucks to them for service at this point...I'll pay to drag my truck down the road before Hagerstown Ford ever makes another penny off it or me. More

Not good I have bought one new vehicle in my lifetime so i went to hagerstown ford. Sales people were great. But when i had a problem with the car the service I have bought one new vehicle in my lifetime so i went to hagerstown ford. Sales people were great. But when i had a problem with the car the service manager was an arrogant xxxxx and didnt want to give a rental vehicle why my van was in shop it has 27000 miles and all he kept saying it has to be a warranty issue to get a rental with the mileage on it .its def a warranty issue regardless More

Todd's Review My experience was excellent. Sales person was not pushy and answered all of my questions in full. I would definitely recommend to friends for future My experience was excellent. Sales person was not pushy and answered all of my questions in full. I would definitely recommend to friends for future purchases. More

Made a life long custom Well, after a chaotic week, Hagerstown Ford definitely changed our initial opinion about the way they do business. They did everything they had to do Well, after a chaotic week, Hagerstown Ford definitely changed our initial opinion about the way they do business. They did everything they had to do and went above and beyond to put an F-150 in our driveway. A big thank you to Stephen Peiffer(Hollywood), Greg Tyler, Charlie Benson and the GM for helping make this happen! More

Awesome! Great customer service,Claudia just awesome so down to earth. You can go on there web. Search for what you want contact them, which Claudia and I text Great customer service,Claudia just awesome so down to earth. You can go on there web. Search for what you want contact them, which Claudia and I text, they bring the vehicle to you to test drive, you sign its yours. More

Worst customer service, even the manager Chad was rude! Bought used ford certified. Everyone was nice till I signed the papers. After that i was on my own. Engine light on within two weeks. Had to take time Bought used ford certified. Everyone was nice till I signed the papers. After that i was on my own. Engine light on within two weeks. Had to take time from work to handle that. Now my temporary tags expire tomorrow and after several calls over the last three weeks I get the same story, they just came in and I will have them in a day or two. They told me that three weeks ago. I checked with the DMV and there is no record of my tags. How is that? They have to come from there in the first place. So, when I spoke to the manager Chad earlier I asked him that and he said that he would explain to me if I would stop talking. I’m appalled. The first rule in customer service is to hear your customer out and then apologize for their trouble. More

Terrible So, I just received a message from Brandy and she stated that I may not have received my tags due to the holiday. Haha. She told me almost three weeks So, I just received a message from Brandy and she stated that I may not have received my tags due to the holiday. Haha. She told me almost three weeks ago that she had them and that I would have them in a few days. So does it take that long for ups to deliver a small package from Hagerstown to Kearneysville? What bothers me the most is that I was lied to and treated rudely. I understand mistakes happen but what makes the difference is honesty and integrity. Obviously your establishment doesn't practice that! More

Two Great Buying Experiences at Hagerstown Ford I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both exper I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both experiences at Hagerstown Ford were outstanding. For both cars we dealt with Mr. Chris Black, the new car sales manager. He is top notch. In both cases, Mr. Black went above and beyond to get us a great deal and he worked with us in a highly professional and personable manner. Mr. Black made both car buys about as easy as possible. I have already committed to lease another Ford from him when my 2016 Fusion lease ends in a few months. I have only the highest praise for Mr. Chris Black and Hagerstown Ford... He is honest, trustworthy and easy-to-work with. Thank you, Chris and very well done! More

Great for sales. Poor for service. Salesman very knowledgeable and helpful in every way. Very helpful in every way, even 3 years after the purchase. But has been in for excessive tire w Salesman very knowledgeable and helpful in every way. Very helpful in every way, even 3 years after the purchase. But has been in for excessive tire wear on right rear many times and service department kept recommending front end alignment. Have had it to other alignment shops, nothing wrong with front end. When they tried to adjust rear, which is solid and has no adjustments they made it worse. After talking to manager of Hagerstown Ford, Eric Carper he said to take business elsewhere. Good way to treat customers!! More