Hagerstown Ford

Worst customer service, even the manager Chad was rude! Bought used ford certified. Everyone was nice till I signed the papers. After that i was on my own. Engine light on within two weeks. Had to take time Bought used ford certified. Everyone was nice till I signed the papers. After that i was on my own. Engine light on within two weeks. Had to take time from work to handle that. Now my temporary tags expire tomorrow and after several calls over the last three weeks I get the same story, they just came in and I will have them in a day or two. They told me that three weeks ago. I checked with the DMV and there is no record of my tags. How is that? They have to come from there in the first place. So, when I spoke to the manager Chad earlier I asked him that and he said that he would explain to me if I would stop talking. I’m appalled. The first rule in customer service is to hear your customer out and then apologize for their trouble. More

Terrible So, I just received a message from Brandy and she stated that I may not have received my tags due to the holiday. Haha. She told me almost three weeks So, I just received a message from Brandy and she stated that I may not have received my tags due to the holiday. Haha. She told me almost three weeks ago that she had them and that I would have them in a few days. So does it take that long for ups to deliver a small package from Hagerstown to Kearneysville? What bothers me the most is that I was lied to and treated rudely. I understand mistakes happen but what makes the difference is honesty and integrity. Obviously your establishment doesn't practice that! More

Two Great Buying Experiences at Hagerstown Ford I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both exper I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both experiences at Hagerstown Ford were outstanding. For both cars we dealt with Mr. Chris Black, the new car sales manager. He is top notch. In both cases, Mr. Black went above and beyond to get us a great deal and he worked with us in a highly professional and personable manner. Mr. Black made both car buys about as easy as possible. I have already committed to lease another Ford from him when my 2016 Fusion lease ends in a few months. I have only the highest praise for Mr. Chris Black and Hagerstown Ford... He is honest, trustworthy and easy-to-work with. Thank you, Chris and very well done! More

Great for sales. Poor for service. Salesman very knowledgeable and helpful in every way. Very helpful in every way, even 3 years after the purchase. But has been in for excessive tire w Salesman very knowledgeable and helpful in every way. Very helpful in every way, even 3 years after the purchase. But has been in for excessive tire wear on right rear many times and service department kept recommending front end alignment. Have had it to other alignment shops, nothing wrong with front end. When they tried to adjust rear, which is solid and has no adjustments they made it worse. After talking to manager of Hagerstown Ford, Eric Carper he said to take business elsewhere. Good way to treat customers!! More

Service center Service department sucks. They reccomend services not needed. Told me truck was needing brakes replaced , which i do myself. Took it home pulled wheel Service department sucks. They reccomend services not needed. Told me truck was needing brakes replaced , which i do myself. Took it home pulled wheels off and brake pads still looked like new, that was over a year ago and still doesn't need them. Also told me front end needed alignment. I took it to a garage i trusted and front end was still in spec range. More

worst service department ever so i bought a used car and a month later i took it back to repair issues it had they clamed to have fixed it 6 service appointments later my car is st so i bought a used car and a month later i took it back to repair issues it had they clamed to have fixed it 6 service appointments later my car is still not fixed and i have been lied too multiple times about it and on top of that they want me to pay to have it fixed when it is clearly there fault worst service department ever!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Incompetant and stealing Daughter went to have tires put on and oil change. They waited until service was complete before they told her the warranty for free oil changes ran o Daughter went to have tires put on and oil change. They waited until service was complete before they told her the warranty for free oil changes ran out. Charged her about $70. She took tires to put on and they required her to buy new lug nuts because FORD sold vehicles with defective lug nuts. Should not the Ford dealer pay for that? Then they charged her $80 for lug nuts. I suppose they have gold fillings. If you go here you get what you get. Treated my daughter poorly so I will go over and get it straightened out with the incompetent service manager. More

New Truck Purchase 2019 Platinum F 350 This was by far the best experience of purchasing a new Truck! The Sales man Mike Reid was very knowedgeable the training was the best on all the This was by far the best experience of purchasing a new Truck! The Sales man Mike Reid was very knowedgeable the training was the best on all the new equipment this truck has and he took as much time as we needed to show us hoot operate everything in this truck! On top of the fact my scheduel is extremely busy and he waited after hors for men to close the deal! Best Regards Kenneth S Tievy More

Bad Service I am not happy with Hagerstown Ford. Ever since I got my car I have had nothing but problems with it! Service is very terrible! I am not happy with Hagerstown Ford. Ever since I got my car I have had nothing but problems with it! Service is very terrible! More