Hagerstown Ford

Two Great Buying Experiences at Hagerstown Ford I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both exper I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both experiences at Hagerstown Ford were outstanding. For both cars we dealt with Mr. Chris Black, the new car sales manager. He is top notch. In both cases, Mr. Black went above and beyond to get us a great deal and he worked with us in a highly professional and personable manner. Mr. Black made both car buys about as easy as possible. I have already committed to lease another Ford from him when my 2016 Fusion lease ends in a few months. I have only the highest praise for Mr. Chris Black and Hagerstown Ford... He is honest, trustworthy and easy-to-work with. Thank you, Chris and very well done! More

Great for sales. Poor for service. Salesman very knowledgeable and helpful in every way. Very helpful in every way, even 3 years after the purchase. But has been in for excessive tire w Salesman very knowledgeable and helpful in every way. Very helpful in every way, even 3 years after the purchase. But has been in for excessive tire wear on right rear many times and service department kept recommending front end alignment. Have had it to other alignment shops, nothing wrong with front end. When they tried to adjust rear, which is solid and has no adjustments they made it worse. After talking to manager of Hagerstown Ford, Eric Carper he said to take business elsewhere. Good way to treat customers!! More

Service center Service department sucks. They reccomend services not needed. Told me truck was needing brakes replaced , which i do myself. Took it home pulled wheel Service department sucks. They reccomend services not needed. Told me truck was needing brakes replaced , which i do myself. Took it home pulled wheels off and brake pads still looked like new, that was over a year ago and still doesn't need them. Also told me front end needed alignment. I took it to a garage i trusted and front end was still in spec range. More

worst service department ever so i bought a used car and a month later i took it back to repair issues it had they clamed to have fixed it 6 service appointments later my car is st so i bought a used car and a month later i took it back to repair issues it had they clamed to have fixed it 6 service appointments later my car is still not fixed and i have been lied too multiple times about it and on top of that they want me to pay to have it fixed when it is clearly there fault worst service department ever!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Incompetant and stealing Daughter went to have tires put on and oil change. They waited until service was complete before they told her the warranty for free oil changes ran o Daughter went to have tires put on and oil change. They waited until service was complete before they told her the warranty for free oil changes ran out. Charged her about $70. She took tires to put on and they required her to buy new lug nuts because FORD sold vehicles with defective lug nuts. Should not the Ford dealer pay for that? Then they charged her $80 for lug nuts. I suppose they have gold fillings. If you go here you get what you get. Treated my daughter poorly so I will go over and get it straightened out with the incompetent service manager. More

New Truck Purchase 2019 Platinum F 350 This was by far the best experience of purchasing a new Truck! The Sales man Mike Reid was very knowedgeable the training was the best on all the This was by far the best experience of purchasing a new Truck! The Sales man Mike Reid was very knowedgeable the training was the best on all the new equipment this truck has and he took as much time as we needed to show us hoot operate everything in this truck! On top of the fact my scheduel is extremely busy and he waited after hors for men to close the deal! Best Regards Kenneth S Tievy More

Bad Service I am not happy with Hagerstown Ford. Ever since I got my car I have had nothing but problems with it! Service is very terrible! I am not happy with Hagerstown Ford. Ever since I got my car I have had nothing but problems with it! Service is very terrible! More

False advertising Traveled 180 miles from Philadelphia to Hagerstown, was told the vehicle has no rust, was never in an accident and has no known body work; also that t Traveled 180 miles from Philadelphia to Hagerstown, was told the vehicle has no rust, was never in an accident and has no known body work; also that that car is 100% functional. From the moment I parked I saw the front end of the truck was out of the shape. After better inspection the truck it had the front fenders, hood, bumper, and bumper mounts replaced and repainted. Also the front door was attempted to be strighted out and failed. The leaf spring was broken and the exhaust manifold was leaking and could be smelled right in the cabin filter. The dealership played dumb and said "they didn't know." I delt with the manager Mike from the used car sale the sales rep Jarred. Very poor excuse for a dealership. -John ( looking at a 2010 f150) More

Yes to financing them told no 2weeks later!! I went in looking for a car about 2 weeks ago. I was told by Ronnie the financing said ok with 2000 down. I went to a chevy dealer and they gave me mo I went in looking for a car about 2 weeks ago. I was told by Ronnie the financing said ok with 2000 down. I went to a chevy dealer and they gave me more on my trade so ford matched it. So I went back this last weekend and resmitted the financing paper work have been waiting 3. days and find out today the bank said no. If that was the case why 2 weeks ago it was a go and today no! So disappointed th Hagetstwon Ford leading people on Don't go there!!!! More

Great experience Would highly recommend Hagerstown Ford. In particular, our salesman Ryan Harbaugh was largely responsible for a stress free and easy experience. All Would highly recommend Hagerstown Ford. In particular, our salesman Ryan Harbaugh was largely responsible for a stress free and easy experience. All of our questions and concerns were handled quickly and courteously to help make our transaction as easy on us as he could. Overall, eevery person we came in contact with at this dealership was willing to help and do whatever they could to satisfied our requests. More