Hagerstown Ford

My husband Charles worked at Massey Ford in the 80's and knew Tex and we decided to get a new car and thought of Tex. Great guy very genuine nothing fake about him. Thank you Tex you are great, The Wa and knew Tex and we decided to get a new car and thought of Tex. Great guy very genuine nothing fake about him. Thank you Tex you are great, The Waltricks More

charlie gesford was a really good and down to earth sale person was very respectfull and explained everything to me that i needed to know i do recomend people to go to him due to these reason so all in alll person was very respectfull and explained everything to me that i needed to know i do recomend people to go to him due to these reason so all in alll i was satisfied with his service do believe this man deserves a [A] grade from me once again thanks charlie gesford More

Jack Harris did a wonderful job with helping me select the right vehicle to fit my family needs. I received a far trade-in offer on my used 2009 Ford Flex, and I had the opportunity to test drive the sel the right vehicle to fit my family needs. I received a far trade-in offer on my used 2009 Ford Flex, and I had the opportunity to test drive the selected vehicles before I made my purchase. Mr. Harris was fast, efficient, friendly and had excellent customer service. This was my very first time purchasing a new car and my experience was virtuous, I would definitely refer people to see him. I am really enjoying my new 2014 Ford Explorer and I would like to thank Mr. Jack Harris for an unforgettable experience with Hagerstown Ford. More

I have purchased every car I own from Jack Harris over the last 15 years beacuse of his professionalism. He engages in and understand my finances to place me in a vehicle I can afford. He and the finance the last 15 years beacuse of his professionalism. He engages in and understand my finances to place me in a vehicle I can afford. He and the finance office always stay within my budget. With that said, I truly appreciate all his help in making my car buying memorable. Thank you Jack, More

Our son is purchasing his 1st car and Jack Harris was wonderful to work with. He was no pressure and made sure our son understood what the process was. Craig Grove in finance made sure our son understo wonderful to work with. He was no pressure and made sure our son understood what the process was. Craig Grove in finance made sure our son understood exactly what he was signing and was just fun to work with. More

Jack Harris was by far the best and most knowledgeable salesman I have ever dealt with. He was also upfront and honest. He completely went through the entire truck with me so I would now how to use everyt salesman I have ever dealt with. He was also upfront and honest. He completely went through the entire truck with me so I would now how to use everything. I was very pleased with the purchasing process from when I sat down with Jack and until I drove the truck away. I would recommend Hagerstown Ford to anyone to purchase a vehicle. More

My boyfriend and I have tried to possibly purchase a vehicle on 2 seperate occasions. I wish we didnt decide to try again the second time. First visit completely ignored, no one came out of the trailer vehicle on 2 seperate occasions. I wish we didnt decide to try again the second time. First visit completely ignored, no one came out of the trailer so we left. Second time I believe we saw at least 3 guys in the trailer but they were busy helping 1 family. And 3 others that were standing around. One salesman said no more than excuse me not have you been helped, do you need help. Oh I'm sorry I came to buy a car not wander around the lot, and now observe 4 people helping 1 family. Ridiculous I would never come back here or recommend to my worst enemy. If they weren't going to sell anymore cars after 8:00 and I mean 8 not 9 when they close. Then a professional salesman that wants business would say I'm sorry we've made out last sale for the night come back tomorrow we open at.... More

Sold us a Ford F250. The night papers were signed the vehicle had not been inspected & there was not a sticker in the window.They inspected after the fact. This is a lifted truck with oversize tires and vehicle had not been inspected & there was not a sticker in the window.They inspected after the fact. This is a lifted truck with oversize tires and it sat that way on the lot for sale. When papers were signed they had switched the oversized tires out to send it home & then had us bring their tires back that night after switching them back. Offered us a warranty then did not honor due to the vehicle being lifted(which need I say the vehicle was lifted when we purchased) Turns out the vehicle had major problems that was noticed on day 3 of owning the vehicle. When we went back to discuss this several things occurred and yes there response will be that they offered to buy it back so I am looking forward to hearing that ONE MORE TIME. Long story short is that we wanted the vehicle we just wanted it fixed. They would not do that. We were advised that there is no warranty even though we were offered one. At the time we declined the buy back used car manager became Irate, Unruly, Rude, Shaky and uncontrollable. He even brought another little guy to stand by his side to witness this behavior & told us to leave the premise & he kept our keys and our truck even though we did not accept the buy back. We had to call the state police to find out that he had no right to do that. We had purchase papers. After getting the papers, the did give us a small check for engine repairs with writing on the back basically saying we are accepting this check & they are done with us. What were we to do because now they were not talking. We had a truck that now they are saying no buy back here is your small check that I think was $2,000 & the repair was $5,000 to have done & we were stuck because we did not do what they wanted. Rick Kelley is the President of the dealership & he could have cared less if we were properly taken care of or not. He did not care that his used car sales manager told his customers to stop xxxxxxxx! He did not return phone calls for 2 days and when your are this stressed over a major purchase you would like to get it taken care of! Birds of a Feather!! Now 6 months fast forward..We go to MVA and have the truck gifted to our son & they advise us that the truck has odometer rollback & unibody damage! That explains why we cant keep it in alignment & we cannot keep tires from wearing unevenly. The carfax they showed us did not show that. This vehicle went through auction & this information was disclosed at auction. Was their carfax report legal?? I don't know. We pulled from the same sight that the MVA pulls from which is AutoCheck. Maybe Hagerstown Ford should stop selling bad vehicles & we would not see so many bad reviews. There comebacks are all the same. It is the consumers fault. We as consumers know all about the vehicles & should not ask questions. Well I am aware that I could have sold the truck back but the facts are that they sold a vehicle that should not have come off of their lot, backed away so they didn't have to deal with, took their money & ran. Used car manager wont let you get a word in & Rick Kelley just does not care. I would not send anyone I know to Hagerstown Ford. They are dishonest, bullies & only care about money. Could care less what their response is I just want others to know that you should double check the car report on your own. Make sure you have the sticker in the window showing as is, warranty etc. We did not have this. Look at inspection papers. We did not have this. Make sure your sales team is respectable, courteous & mature. We did not have this. We also were not able to get a word in to Davis in order to come to a solution. We were in nice terms bullied at Hagerstown Ford. More

Well I bought a 2013 ford fusion Wednesday June 19 2013 I asked if everything was good with the finance I was told they felt everything was good . I know now that it wasn't I know they low ball figures t I asked if everything was good with the finance I was told they felt everything was good . I know now that it wasn't I know they low ball figures to everyone to get the sale out the door well 2 days later June 21 2013 I get a call from fiance that they couldn't get it to go at the rates they quoted. Now my payment was going go from 486.00 now to 640.00 really are they crazy some people would say that's ok just because they want it so bad but not me they got it back and I came home with my 2012 ford focus that I bought there last year but I can say that I will never go to them again for a car you just don't do that to people and sleep at night so I will not be going there ever again BUT if you feel the need to go there you should talk to Robert Cline a super nice guy and salesperson to deal with More

HAGERSTOWN HAS DONE ALL MY SRVICE WORK ON MY E250 WHEN IT CAME TIME TO TRADE IT IN I DIDN'T THINK THAT HAGERSTOWN FORD WOULD HELP ME I WAS WRONG THE PEOPLE AT THE DEALER ship nice's and helpful I have ever CAME TIME TO TRADE IT IN I DIDN'T THINK THAT HAGERSTOWN FORD WOULD HELP ME I WAS WRONG THE PEOPLE AT THE DEALER ship nice's and helpful I have ever meet so all I can say is thank you for making day. Rick Rodriguez More