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Hagerstown Ford
Hagerstown, MD
875 Reviews
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875 Reviews of Hagerstown Ford
February 14, 2013
I was recently sold a car that I was told was AWD.......well it's not..found out after a terrible driving experience in the snow. Tried to return car, which I had only had 3 days......told I cou AWD.......well it's not..found out after a terrible driving experience in the snow. Tried to return car, which I had only had 3 days......told I could return if I paid all expenses incurred to do so, several thousand dollars. Basically was called a liar..they said they would never make that mistake..........well guess what...they did! Never received an apology, nor did they show any remorse for giving me false information...having no choice, I picked up my car....again no apology, no nothing except coupons for 3 free oil changes....what a slap in the face. They are rude and pushy. I specifically asked if it was AWD because the window sticker did not specify AWD or FWD. All they are interested in is money...no customer satisfaction..no customer service and definetly not wanting a returning customer. My health has suffered due to this situation which is far from over, as I intend on filing a complaint with Ford and The Better Business Bureau. Don'y waste your time or money with this dealership! They are awful!!!!!!!!!!!!!!! More
by baker1956
Employees Worked With
Chuck Wade
February 01, 2013
I have used the service department several times at Hagerstown Ford in the past year. We had our Ford diesel in the service department to have an intermittent electrical issue diagnosed. We were infor Hagerstown Ford in the past year. We had our Ford diesel in the service department to have an intermittent electrical issue diagnosed. We were informed that the computer would need to be replaced at a cost of more than $1,000.00. The reason for replacing the computer did not seem correct. According to the service department their “best” diesel mechanic diagnosed our problem. We took the truck to Cumberland Valley Diesel (CVD) located in State Line, PA. Upon describing the issue to CVD they informed us that they had an idea what the issue could be. They diagnosed the AND fixed the problem. It was a simple poor ground wire. According to CVD this is a common issue and the FIRST thing they check as it is so simple and CHEAP to fix. Cost to fix our truck by CVD $75.00. We recently had our Escape in for an oil change service special. This appointment was scheduled and we dropped off the Escape the night before. Upon arriving he next afternoon to pick-up our Escape the scheduled service was not completed. When they finally completed the service they safety inspection missed a headlight bulb that was burned out. They did provide the oil change for free due to their mistake. Our Escape was just in Hagerstown Fords Service Center for a failed electronic power steering failure. The power steering completely locked and could not be moved. We had the vehicle towed to Hagerstown Ford and since this was a complete failure of the steering we assumed that Ford would want to address this issue. Ford Customer Care…cared less about the failure. Hagerstown Ford stated that if Ford wouldn’t provide assistance there was nothing they could do to help in this unusual situation. Upon doing a quick internet search it appears that the electronic power assist has a failure rate. Although, most do not completely fail they just stop providing assist and the wheel can still be turned. In our circumstance the wheel could not be moved at all. So this was a complete failure of the steerin system. In addition, I was able to find a Ford dealer that sells parts to the public at cost plus 10%. The electronic power steering column has a MSRP of $850.00. We were able to purchase the same OEM part for under $600.00. I discussed this situation with Tim Rowe, Hagerstown Fords Service Manager. I explained that I found that in fact this issue with our Escape was not unheard of (source NTSB web site). In addition, I could obtain the part for far less than $850.00 his department quoted. I also explained that I understood our vehicle was out of warranty however, this was an unusual situation as the steering completely failed. In addition it was not difficult to deduce that based on the information I found regarding a known failure rate of the part, the fact that Ford as nearly 200 of this “cheap” parts sitting on the shelf in the warehouse it wasn’t difficult to surmise that Ford has an issue. Although, the extent of this issue is likely still being evaluated and studied to determine the scope/cause of the problem. After some discussion Tim offered the part to us at cost plus 20%. His department’s labor rate is $100.00 per hour and according to Tim it would take 4.5 hours to replace the part ($450). I believe this offer was more out of frustration that I found the part such a great price as he couldn’t believe that I could purchase the part the price I quoted. I had sincerely hoped that either Ford or Hagerstown Ford would have offered to provide some assistance in this situation; if for no other reason than to show good faith to a long time Ford Customer. It certainly would have been in Hagerstown Fords best interest to offer some assistance to try to keep us a customer. After all, we live less than 1 mile from the dealership. I gave both Ford and Hagerstown Ford many opportunities to make the best out of this situation; however in the end neither was willing to make the best of a bad situation. I explicitly explained to both of them I did not expect the work for free but some good will would have gone a long way in this circumstance, considering the steering completely failed. The upside to all this is that I was able to find a very good shop, Battleview Service located in Boonsboro, MD that completed the work at a significantly reduced price compared to Hagerstown Ford. Battleview was able to install the part AND program it without any problem. They were very courteous and professional. I should also mention that we tried to purchase 2 new Escapes from Hagerstown Ford. The first time they tried to pull a switch on us we specifically as for pricing on a 4x4 and they quoted us pricing on a 2x4. I questioned the pricing several times and was told that the pricing was correct and it was a GREAT deal. We were prepared to sign when I noticed the exact model was a 2x4 suddenly the price for a 4x4 was inserted not such a good deal. The 2nd time they were not able to match the price of dealership 45 minutes away and they kept giving me the run around. I also looked at used vehiacal that had supposedly passed an inspection and was “ready to go”. I found several issues including, burned out headlight, ripped wiper blade, burned out turn signal bulb and a burned out license plate bulb. I cannot recommend Hagerstown Ford sales or service based on my personal experiences outlined above. I can confidently recommend Cumberland Valley Diesel (CVD) for your PowerStroke and Battleview Service for other work. As a long time Ford owner (more than 1 million miles behind the wheel of a Ford and a Ford owner since age 16 -38 year Ford owner) I am uncertain that the next vehicle will be a Ford based on my recent experience with Ford Customer Care. If Ford decides to contact me and make this situation better, which is extremely doubtful based on my phone conversations with them, I will update this review. More
by joe.mays.1048
Employees Worked With
Tim Rowe
September 27, 2012
it was a pleasant experience at the dealership buying a used car.frank mullins and jennifer biddle went the extra mile to meet my expectations.i would highly reccomend this dealership to all who are lookin used car.frank mullins and jennifer biddle went the extra mile to meet my expectations.i would highly reccomend this dealership to all who are looking to buy a new or used car.this dealership will definately make your car buying easy and friendly.yours truly....charles weadon More
by charles13
Employees Worked With
a few
July 19, 2012
I have been a loyal Ford customer for the last six years to Hagerstown Ford. I have purchased three personal vehicles and three 12 passenger vans for my company. When one of our company vans experience en to Hagerstown Ford. I have purchased three personal vehicles and three 12 passenger vans for my company. When one of our company vans experience engine problems, I was told the only solution was a new or used motor with the new motor costing $7,000.00. I questioned my service agent if there was another way the engine could be repaired and was told that a new or used was the only solution. I stated that I would have the van taken to another service mechanic and if the engine could be fixed then I would not be back to Hagerstown Ford, to this the Service Agent replied "sorry to hear that". The Service Agent knew that our company vans provides transportation for special needs adults. How sad that Hagerstown Ford shows such little respect and concern for our special needs population. By the way, the van that they wanted me to spend $7000.00 for a new motor was fixed by Harding Service Station for less than $600.00. I do not recommend ANYONE to purchase or have repairs done by Hagerstown Ford. ******Update****** We were contacted by Tim about our concern and he went above and to take care of our issue. We will continue to use Hagerstown Ford for our business and personal needs. Thank you very much! More
by cloughfeather
Employees Worked With
n/a
May 30, 2012
I was looking into buying a 2012 Ford Edge. I called around to most of the Ford dealers in my area, including Hagerstown Ford. I had the pleasure of speaking to Chuck Wade, who constantly kept in touch around to most of the Ford dealers in my area, including Hagerstown Ford. I had the pleasure of speaking to Chuck Wade, who constantly kept in touch and answered all my questions politely. When I went there the next week, I met with Chuck, who was there and who had cleared out an appointment just for me, he was prompt and responsive with fair answers. Chuck and Mike gave me a decent price for a black Ford Edge that I was in love with. They were funny and nice and made me feel comfortable throughout the whole process. I left happy. Then, the next week or so, my Edge's check engine light came on. I was on my way to work and I was extremely upset. I called Mike and he was quick to respond to my call. He even sent out 2 of his employees to meet me at work and pick up my Edge to bring it to their dealership to get it checked out. When it turned out that it couldn't be fixed that day, and being that it was a Saturday on a holiday weekend, he sent one of his staff, Daniel, out to bring a brand new limited Ford Edge for me to drive until mine was fixed. Daniel got there before I left that night and was extremely nice and informative. The staff here is amazing! I definately recommend Hagerstown Ford to anyone!! More
by bekshanholtz
Employees Worked With
Mike Reid, Chuck Wade
May 17, 2012
Hello: I am Rick Michael & I had an unfortunate dealing with the service dept., as the manager & assist. manager were not around. The work never was done & when I returned to the Dealership, I had dealing with the service dept., as the manager & assist. manager were not around. The work never was done & when I returned to the Dealership, I had a talk with Mr. Tim Rowe, the manager, & he made me a GREAT! offer to get my Mustang GT worked on. He & Dennis Samuel had someone from the dealer come to my house in the morning to pick up my car & take it to the dealer (at least 25 minute 1- way drive. They did the work & Dennis called me up to inform me that the work went perfect & that someone would be driving my car back to my house. I was quite surprised to see that the manager, Tim Rowe, drove the car himself & couldn't have been nicer to me. T feel that what they did gave me tremendous confidence in this dealerships ability to do professional work & I was very! satisfied with both gentlemen's attitudes toward me, which was superb. I would never write something like this if it wasn't soo impressive to me. Lauds to Hagerstown Ford's Service Center & Ford should be proud to have a dealership that wants to please it's clients. Thank you very! much, Rick Michael More
by rick michael
Employees Worked With
Tim Rowe (MGR) Dennis Samuel (assist.Mgr.), Tim Rowe
March 09, 2012
Back in June of 2011, we bought a yellow ford fiesta from Chris Mongold. He was a very friendly and encouraging guy. He helped us all the way and answered all of our questions with no hesitants. I would reco Chris Mongold. He was a very friendly and encouraging guy. He helped us all the way and answered all of our questions with no hesitants. I would recommend Chris to everyone looking forward to purchase a vehicle at Hagerstown Ford... More
by Praphawadee
Employees Worked With
Chris Mongold
February 22, 2012
Bought a used Kia on Saturday. They where very busy and I had a several hour wait to sign my paperwork. The manager bought pizza for all of the customers waiting to sign the final paperwork. Probably 10 I had a several hour wait to sign my paperwork. The manager bought pizza for all of the customers waiting to sign the final paperwork. Probably 10 people waiting after they were closed. I thought this was very thoughtful. I loved the way Charlie treated us through the whole time we were there. Great place to buy a car. More
by rmelvin123
Employees Worked With
3
February 12, 2012
Tried many Ford Dealerships closer to our home to find the vehicle we wanted to purchase with no luck. We found the 2011 Ford Fusion with everything we wanted at an incredible price. Within just minutes the vehicle we wanted to purchase with no luck. We found the 2011 Ford Fusion with everything we wanted at an incredible price. Within just minutes of requesting information of the Fusion we were contacted and got the process moving for the purchase. Two days later we drove 1 1/2 hours to pick up the car. We were in and out with our new vehicle very quick with no problems. Was the easiest purchase we ever made. All of the staff at Hagerstown Ford was amazing especially Justin Mooney. What a great salesman! We will be back next time we are in the market for a new vehicle. Thank you for a great car buying experience!!! Have already recommended to several people! You guys are great! More
by mounties1993
Employees Worked With
Justin Mooney
January 28, 2012
Our company has required multiple service visits over the past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking t past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking the mold for the generally accepted expectation of dealerships that overcharge and over diagnose to meet their bottom line during these tough times. For as long as we're in business and Hagerstown Ford is selling and servicing trucks, we will use them exclusively. Marty Johnson, President Fairway Home Services, Inc More
by johnsontata5
Employees Worked With
Brian
