Hagerstown Ford

Jimmy helped me purchase my vehicle and was extremely helpful! He has a great demeanor and attitude, and kept the visit interesting! He is not your typical salesman, he can actually be honest, objective helpful! He has a great demeanor and attitude, and kept the visit interesting! He is not your typical salesman, he can actually be honest, objective and still make you laugh at the same time! He went out of his way to find the exact car I wanted even though it was 3 hours away, and then went to get it and made sure I got it the next day! He did everything possible to accomadate me throughout the purchase. I don't think I could buy a car from another dealership or sales person ever again! More

Daniel was very knowledgeable with the car show us everything we needed to be and was not pushish just to make a sale and setup my bluetooth for me everything we needed to be and was not pushish just to make a sale and setup my bluetooth for me More

I had a great total experience at Hagerstown Ford from start to finish. Craig Grove did a great job working the deal taking care of all my needs and finishing the deal. I would like to take a moment and start to finish. Craig Grove did a great job working the deal taking care of all my needs and finishing the deal. I would like to take a moment and thank him for all he did to make this deal complete. More

Great overall experience. The salesman Craig Grove did a great job of getting me the best price possible for my vehicle. The customer service there was exceptional. Very friendly. Would recommend this deale great job of getting me the best price possible for my vehicle. The customer service there was exceptional. Very friendly. Would recommend this dealership to everyone. More

Zack is a very good sales person and very friendly I would tell everyone to come and buy any car or truck form Zack B. would tell everyone to come and buy any car or truck form Zack B. More

Smittie was my salesman and did a fantastic job listening Smittie was my salesman and did a fantastic job listening to my wants and needs in a vehicle and then landing me on my dream car...a new Taurus! He t Smittie was my salesman and did a fantastic job listening to my wants and needs in a vehicle and then landing me on my dream car...a new Taurus! He took the time to go over the whole vehicle in particular the Sync system which is so cool! I also wanted to thank the Manager Sherry and Kevin Steen in the Finance Dept. for their help in my new purchase. I will definately recommend Smittie and Hagerstown Ford as a place to purchase a new or used vehicle. Thanks Hagerstown Ford! More

My experience at Hagerstown Ford with Smittie (and other associates) was wonderful! He was extremely knowledgeable when it came to vehicle questions and a very fun and personable associate to work with. Smi associates) was wonderful! He was extremely knowledgeable when it came to vehicle questions and a very fun and personable associate to work with. Smittie ensured that I found the exact car I wanted and made sure it was perfect for me to take home. I have already told family and friends what a great experience I had at Hagerstown Ford and would urge everyone to stop in. I love my Fusion! Thanks Smittie! More

Our saleman John Christopher Smith was awesome!!! I had called over two days in advance about a vehicle, and he had it put away so I was going to drive the same vehicle I questioned him about. When my wife called over two days in advance about a vehicle, and he had it put away so I was going to drive the same vehicle I questioned him about. When my wife arrived at Hagerstown Ford, she was given the up-most attention, and answered all the questions she may have had. All to say, we drove away in a 2011 Ford Fusion SE. I would recommend Hagerstown Ford, and especially my salesman to any of my friends. Mr. Smith showed the professionalism one would expect when buying a new car. I can honestly say, he had our best interest in mind; meaning, we were not pressured in purchasing a new vehicle. This is something I value a lot. When we visited other dealerships, I surely did not get the same respect and diginty I got from Mr. Smith. He presented a positive atmosphere, and was not just worried about the sale. In closing, the team at Hagerstown Ford in my opinion, is the best dealership I have encountered in the purchase of a new vechile, and I will return to them in the future if I purcahse of any new or used vehicle. Mark R. Jenkins More

I walked in, asked for Jimmy and he was right with me ready to help me find exactly what I was looking for. It was a spontaneous decision to trade my 2008 Fusion in for a newer one so I was not prepared ready to help me find exactly what I was looking for. It was a spontaneous decision to trade my 2008 Fusion in for a newer one so I was not prepared with useful information, but Jimmy took the time to make the necessary phone calls to get the information needed in order to get the process started. I walked in at 4pm just looking/discussing any possible deals and walked out the door at 7pm (that includes the time it took to drive back home to get my trade in car) with the keys to a new 2011 Fusion. I will definitely be back in the future! More

I was very delighted to have had the pleasure of working with “Smittie” during my recent visit and subsequent purchase of a new vehicle at Hagerstown Ford. His professionalism, expert knowledge of the vehi with “Smittie” during my recent visit and subsequent purchase of a new vehicle at Hagerstown Ford. His professionalism, expert knowledge of the vehicles and ability to handle my specific needs were very important to my complete customer satisfaction. In the past, I felt some car dealerships were not sensitive to my needs and promoted high-pressure sales tactics or rushed decision-making; but not in this case. Smittie addressed my concerns as if they were his own and I am very satisfied with my new purchase, having found the exact vehicle I was looking for. Overall, I had a great experience and look forward to recommending “Smittie” and Hagerstown Ford Team to potential car buyers. More