Tom Tompkins, the Haldeman Sales Representative, was great. He was informative, helpful but didn't try to push us into making a decision for which we were most appreciative. We returned on a second visit, again did another test drive and asked additional questions. He was very helpful in finding exactly what we were looking for in the Ford Escape. We then decided to purchase the vehicle. When we picked up the car, Tom went over everything thoroughly with us . We would highly recommend both Tom Tompkins and Haldeman Ford in Kutztown to others.