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605 Reviews of Haldeman Subaru - Service Center
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June 19, 2019
Honest communication As a young woman, I've had my fair share of mechanics try to push maintenance on me that is not necessary just so they make more money. This was NOT o As a young woman, I've had my fair share of mechanics try to push maintenance on me that is not necessary just so they make more money. This was NOT one of those visits! Dean at Haldeman Subaru was clear and honest with communication about the work I needed done and the pricing. They squeezed me in and the work was great and timely! Will definitely return. More
by M.SHEPPARD028
Verified CustomerEmployees Worked With
Dean Hervey
June 14, 2019
Unacceptable I brought my car in for a recall on a brake light for my 2015 Subaru Forester. It Took the service center a half hour to complete. I Did not even get I brought my car in for a recall on a brake light for my 2015 Subaru Forester. It Took the service center a half hour to complete. I Did not even get five miles from the dealership after leaving and a service light came on. It read hill break assist needs to be serviced or something to that nature. I called Subaru right away and they informed me to come back and that they would look at the car. However, they did not seem alarmed or the need to mention what I might experience by this light coming on. Right after I had gotten of the phone with them I had turned on to 130 to come back to Subaru. Right down on 130 I came to a small hill this was my first problem. I was unable to accelerate and my car was slowing down. I had no idea what was going on and what the problem was. This was happening as i am driving 55mph the speed limit and cars are behind me. I proceeded to pull over and the car was able to accelerate after this. This happened two more times in the 7 minute drive back through Hamilton to the Subaru dealership on Route 33. From here I spoke with the service manager who took the car in. After a half hour I received my car back and was told the switch that controls this was not fully engaged and which could have been causing my car to break and not accelerate. This entire situation is unacceptable and even more of a safety issue for customers. I do not feel the service manager grasped how dangerous and liable Subaru was if I was to get in or cause an accident from leaving the dealership with my car in this form. Now I understand things happen these cars are all computer generated. But something needs to be done before cars are handed back over to the owner. I even asked the manager, how well are these service checks really performed before they send customers out on to the road. If that light came on not even five minutes from leaving the lot. I was shaken up by this experience especially after coming in for a break light repair and leaving with a car that couldn’t drive correctly, which very well could have cause an accident making Subaru liable. This needs to be addressed and I would like to hear back from the appropriate person. More
by LKROSNICK
Employees Worked With
I am selecting a name but not sure of the service manager I worked with. Only selecting a name because I can’t submit without doing so.so once again not sure who I dealt with. , Paul Goodson
June 14, 2019
Haldeman Subaru service is excellent ! Having my 2016 Subaru Forrester serviced at Haldeman Subaru has always been a positive experience. The service is performed in a timely manner, while Having my 2016 Subaru Forrester serviced at Haldeman Subaru has always been a positive experience. The service is performed in a timely manner, while I wait in their comfortable quiet room doing work. Since purchasing the vehicle at Haldeman, I’ve been very pleased with my interaction with the dealership. More
by MRUDNICK77
Employees Worked With
Danny Newton, Al Fonseca, Dean Hervey
June 14, 2019
the key to service The 2017 Subaru Crostrek is my favorite car, so far, and good service will keep it fit and running well. The ease of making an appointment for servic The 2017 Subaru Crostrek is my favorite car, so far, and good service will keep it fit and running well. The ease of making an appointment for service is easy and who ever is working the service department is calm and understanding. Until this May,there was just regular service, but May brought regular service with the recall work. Then there were a few random difficulties with key sticking in ignition followed by a few longer troubling incidents after which I just drove by to get Subaru service opinion. To my surprise, NIchole immediately recognized the problem and set up appointment for next day. I appreciated her knowledge, effectiveness and the repairs accomplished. After many starts and stops today the key worked well. More
by GoSubaru19
Employees Worked With
Nicole Sorensen, Paul Goodson
June 13, 2019
Great Service Advisor -DEAN HERVEY Took car in for engine light warning .. it was quickly diagnosed and our service advisor Dean Hervey notified us of the issue and how it would be res Took car in for engine light warning .. it was quickly diagnosed and our service advisor Dean Hervey notified us of the issue and how it would be resolved. He also notified us of a recall to be addressed . He was in contact with the progress and when the car was done. More
by MLImpreza09
Employees Worked With
Dean Hervey
June 12, 2019
They explained the problem once they checked the car. The service clerk was very helpful in explaining why the battery in my car would't start. They put a full charge on the battery and also checked the The service clerk was very helpful in explaining why the battery in my car would't start. They put a full charge on the battery and also checked the electrical system. I found out over the weekend when my neighbor told me that on Thursday night when he got home he saw the interior lights on but felt that it was too late to let me know. More
by auntiebabe410
Employees Worked With
Paul Goodson
June 12, 2019
Poor Quality of support I purchased my 2011 Subaru Forester brand new at this dealership. They have done every maintenance service and oil change. Recently my car stalled and I purchased my 2011 Subaru Forester brand new at this dealership. They have done every maintenance service and oil change. Recently my car stalled and I was told the engine was not receiving enough oil pressure and that the entire engine would have to be rebuilt. They offered no help and took no responsibility that this very large issue should have been caught by the service team. Every oil change was done on time. They also recently replaced my catalytic convert 2 months prior. If there were large issues in my engine this should have been noticed. I attempted to call the general manager 4 times over 5 days. He never had the courtesy of picking up the phone or calling me back after leaving multiple messages. I have taken my car elsewhere. More
by Bhav1980
Employees Worked With
Dean Hervey
June 12, 2019
Subaru recall I brought the Forester in because of a recall letter. The appointment time was made in advance and the car was taken in and serviced as promised. I w I brought the Forester in because of a recall letter. The appointment time was made in advance and the car was taken in and serviced as promised. I would consider using Haldeman Subaru when I am ready for my next Subaru in two years. More
by Jack
Employees Worked With
Paul Goodson
June 12, 2019
a pleasure doing business with Subaru I was treated professionally, unhurriedly, all issues clearly explained, with suggested solutions, clear on cost and time involved, plus a comfortabl I was treated professionally, unhurriedly, all issues clearly explained, with suggested solutions, clear on cost and time involved, plus a comfortable place to wait (my choice) even with snacks! Even though my car is an old 2006 Outback, it has been most satisfactory and your shop keeps it humming for me. It has never been anywhere else for service. More
by Cynth88
Employees Worked With
Dean Hervey
June 11, 2019
Excellent 40,000 mile checkup and a new driver side rear tir As long as the prices you are charging are reasonable as they are, I prefer to have my 2010 Impreza be serviced with authorized. However, I note that As long as the prices you are charging are reasonable as they are, I prefer to have my 2010 Impreza be serviced with authorized. However, I note that the recall was not included and I assumed that you were advised of the recall repair and was automatically including it with my visit. However, as to your service, Nicole was absolutely wonderful and very easy to communicate with. Tom More
by TGLOVER320
Employees Worked With
The lady behind the glass where I paid was also very pleasant., Nicole Sorensen
