Haley Ford

Well, again, I had the same issue as the last time I put my truck in your shop. I was told pretty much that someone didn't follow protocol. I will say that they fixed most of my issues this time but again t my truck in your shop. I was told pretty much that someone didn't follow protocol. I will say that they fixed most of my issues this time but again the mechanics that worked on my truck left GREASE marks all over the driver side floor matt and even got grease on my brown floor carpet just like last time and this is the exact issue that I had the last time it was in for repairs and when I submitted this claim someone from Haley Ford called me and asked could they make it right and I said no that I would have my truck detailed by someone soon. I asked the question don't you all use paper floor mats to keep this from happening? " and I was told yes that the mechanics are supposed to. I was assured that you all would do better in the future and that they would speak to the mechanic about this issue. Well, here it is the next time, and the very same thing happened again. The person that called me told me that he would speak with the mechanic, and from my standpoint, I think that he was blowing smoke up my well, you know. I hope you don't do this to all your vehicles. My truck is old, but I keep it in pristine condition, and I will have my person that details my truck come by on 10/19/2026 to clean up the truck and your mess. You've got to know your floors are greasy and you need to take better care of customer vehicles. I feel I am AGAIN wasting my time writing to you about this issue because you DID NOT follow through with what was said to me on the previous visit. If you call me, PLEASE don't tell me something that I want to hear because you did it last time, and I feel NO ONE was told about this issue. I am thinking of buying a new truck within the next year and I am not sure you won't do this again, so I will probably take my business elsewhere. I have been coming to you all for a very long time, passing other Ford dealerships and even though you are farther away from my home, so in closing, please don't call me with empty promises. You have already done this once to me. In closing, thanks for fixing most of my problems. The only issue that didn't get fixed was the backup alarm that keeps showing up on my dash when you put the truck in reverse I get an alarm every time, and the only way to get rid of it is to clear it on the MINU button on the dash. Everything else they worked on was great and I thank you for that. More

Friendly and experienced staff. Very professional and helpful. The service department is top notch. I have used them for 20 years. Very professional and helpful. The service department is top notch. I have used them for 20 years. More

Service person was friendly and knowledgeable. I was kept informed all along the process. Work was completed quickly and resolved the issues. I was kept informed all along the process. Work was completed quickly and resolved the issues. More

The best dealer sales experience I've ever had. No hassling or pushy sales tactics, AJ & Will with sales where extremely friendly and knowledgeable, making the whole experience like shopping with a No hassling or pushy sales tactics, AJ & Will with sales where extremely friendly and knowledgeable, making the whole experience like shopping with a friend. Andrew with finance was right on the money answering all my money questions and ensuring the absolute best choice, making it feel like he was advocating for me with the banks instead of just trying to push a sale for the sake of numbers! More

My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way., DeDe was so pleasant and professional to deal with. She kept us informed every step of the way., More

I experienced poor communication with Service Department and operator. The Service Manager worked with us to get the parts delivered quicker than expected. Communication with Ben was good. My biggest compla and operator. The Service Manager worked with us to get the parts delivered quicker than expected. Communication with Ben was good. My biggest complaint deals with the mechanical work completed. The job was large, timely and expensive. The mechanic(s) left two hoses disconnected which lead to additional shop time and cost. Once I had my favorite shop complete the repair, the truck runs exceptionally well. My overall experience with this dealership was horrific and unacceptable. More

Service Department contains the rudest employees whom do NOT honor Haley's policies and will flat out lie to your face and tell you that the "recall on your vehicle" doesn't need to be done. NOT honor Haley's policies and will flat out lie to your face and tell you that the "recall on your vehicle" doesn't need to be done. More

Got a Priced estimate about a year and a half ago. $120, then got this year estimate $169 price increase due to covid. Went today just to replace the driver side key panel and it cost was $250. Somebo $120, then got this year estimate $169 price increase due to covid. Went today just to replace the driver side key panel and it cost was $250. Somebody tell me why I'm playing for label as if I'm getting a transmission put in. More

HORRIBLE IS A UNDERSTATEMENT PLEASE STAY CLEAR OF THESE CROOKS. THEY WILL WUOTE YOU ONE PRICE AND CHARGE YOU ASTRONOMICAL FEES. PLEASE BEWARE OF THESE SCAMMERS/CON ARTIST! WILL NEVER USE THEM AND I WILL BE CROOKS. THEY WILL WUOTE YOU ONE PRICE AND CHARGE YOU ASTRONOMICAL FEES. PLEASE BEWARE OF THESE SCAMMERS/CON ARTIST! WILL NEVER USE THEM AND I WILL BE CONSULTING LEGAL ACTIONS AGAINST THIS DISGRACE OF A COMPANY LAVAR PARSON BEN YANCO ARE RING LEADERS OF THE CRIME RING More