Well, again, I had the same issue as the last time I put - repairman4u2
Well, again, I had the same issue as the last time I put my truck in your shop. I was told pretty much that someone didn't follow protocol. I will say that they fixed most of my issues this time but again the mechanics that worked on my truck left GREASE marks all over the driver side floor matt and even got grease on my brown floor carpet just like last time and this is the exact issue that I had the last time it was in for repairs and when I submitted this claim someone from Haley Ford called me and asked could they make it right and I said no that I would have my truck detailed by someone soon. I asked the question don't you all use paper floor mats to keep this from happening? " and I was told yes that the mechanics are supposed to. I was assured that you all would do better in the future and that they would speak to the mechanic about this issue. Well, here it is the next time, and the very same thing happened again. The person that called me told me that he would speak with the mechanic, and from my standpoint, I think that he was blowing smoke up my well, you know. I hope you don't do this to all your vehicles. My truck is old, but I keep it in pristine condition, and I will have my person that details my truck come by on 10/19/2026 to clean up the truck and your mess. You've got to know your floors are greasy and you need to take better care of customer vehicles. I feel I am AGAIN wasting my time writing to you about this issue because you DID NOT follow through with what was said to me on the previous visit. If you call me, PLEASE don't tell me something that I want to hear because you did it last time, and I feel NO ONE was told about this issue. I am thinking of buying a new truck within the next year and I am not sure you won't do this again, so I will probably take my business elsewhere. I have been coming to you all for a very long time, passing other Ford dealerships and even though you are farther away from my home, so in closing, please don't call me with empty promises. You have already done this once to me. In closing, thanks for fixing most of my problems. The only issue that didn't get fixed was the backup alarm that keeps showing up on my dash when you put the truck in reverse I get an alarm every time, and the only way to get rid of it is to clear it on the MINU button on the dash. Everything else they worked on was great and I thank you for that.
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